Customer acknowledges and agrees that these terms include the U-Haul arbitration agreement, available at uhaul.Com/legal/arbitration and incorporated herein by reference, that governs any disputes between customer and company. This arbitration agreement will:
"Cargo" means the personal property transported in Equipment.
"Company" means the local U-Haul Rental Company where the U-Haul Equipment Contract is entered into or an independent U-Haul Rental Company dealer.
"Customer" means the individual(s) reserving Equipment, entering into the individual U-Haul Equipment Contract, and/or paying for the rental of Equipment.
"Equipment" means the equipment identified on the individual U-Haul Equipment Contract, and where necessary, further specified as "U-Box Container," "Dolly," "U-Haul Vehicle" (defined as a "U-Haul Rental Truck," "Pick Up Truck," and "Van"), or "Towable Equipment" (defined as a "U-Haul Trailer," "U-Box Trailer," "Auto Transport," and "Tow Dolly"), including all of its parts.
"Tow Vehicle" means any land motor vehicle designed for use principally upon public roads used to tow Towable Equipment.
"Vehicle-in-Tow" means that land motor vehicle designed for use principally upon public roads which is attached to covered Towable Equipment and the Tow Vehicle.
Customer must be 18 years of age or older and provide adequate identification and payment information to complete the reservation process. Reservations made for minors and/or reservations made with invalid payment or personal information are subject to immediate cancellation.
When Customer provides credit card information at reservation, Customer's credit card will not be charged at that time. However, Customer acknowledges and agrees that the provided credit card may be charged for any and all future charges, fees, or taxes, including payment for the ultimate rental, overages, and late fees.
The prices indicated on the U-Haul Mobile Application, uhaul.com, or at a local U-Haul rental location are subject to availability and additional selections made by Customer. Rates, including any special offers or discounts, are subject to change if Customer cancels or changes their reservation. Rates/prices quoted do not include tax. Customer is responsible for paying all applicable taxes and other fees required by local, state, provincial, or national law.
Company reserves the right, in its sole discretion, to schedule an alternate pick-up location and/or substitute reserved Equipment based on the most convenient location with available Equipment. Customer agrees that Company reserves the right to substitute reserved Equipment for other Equipment of equal or greater value at no additional charge to Customer. The number of hours Customer may reserve for an In-Town© rental is based on Equipment availability.
Customer may access or edit their reservation details at any time via the U-Haul Mobile Application, uhaul.com/orders, or by contacting their local U-Haul representative. If Customer does not pick up rented Equipment within 1 hour of their scheduled rental time, Company reserves the right to cancel the reservation.
Should Company, through no fault of Customer, fail to meet the agreed upon rental time, place, and Equipment size, Company shall pay to Customer a $50.00 Reservation Guarantee fee and still attempt to fill the reservation request.
Customer agrees they are fully responsible for paying all charges, fees, duties, taxes, assessments, and other amounts arising out of the reservation and rental when due, including additional taxes and fees that may not be included in the quoted rate, regardless of whether Customer, an Authorized Driver, or another individual picks up Equipment. Customer expressly authorizes Company or its agent to apply any and all charges on the credit card used to create the reservation or to pay for the rental. Customer may update their method of payment at any time during the reservation process, dispatch process, or rental period. Customer is solely responsible for updating their method of payment, including any credit card information, by editing their information via the U-Haul Mobile Application, at uhaul.com/orders, or by contacting their local U-Haul representative.
Customer is responsible for paying all estimated rental charges at the time of rental. Depending on the U-Haul rental location, Customer may pay via credit card, debit card, or cash. In the event Customer would like to pay via check, Customer should contact the dispatching U-Haul rental location prior to creating a reservation.
Rentals of pick up trucks or cargo vans. Rental of a Pick Up Truck or Cargo Van requires Customer to provide a major credit card or debit card with a major credit card logo in their name. No deposit is required if paying by major credit card or debit card with a major credit card logo. However, if paying by cash, Customer is responsible for the following deposits at the time of rental:
Late payment fee. Failure to pay additional charges within 7 calendar days from completion of the rental is subject to a $30 Late Payment Fee for additional charges up to $500 or 6% of the additional charges if more than $500 is owed. Customer understands and agrees that failure to pay all amounts owed may result in Company or its agent reporting Customer to one or more credit reporting and/or collection agencies. Furthermore, Company reserves the right to initiate collections proceedings for any unpaid balance and to add any and all collections fees, including court costs, attorneys' fees, late fees, and other costs associated with obtaining a judgment with respect to the amount owed.
An Authorized Driver is anyone who (1) is at least 18 years of age, (2) possesses a government issued Driver's License, Driver's Privilege Card, or other government issued driver's card, and (3) is listed on the U-Haul Equipment Contract as authorized by Company to operate Equipment. Customer acknowledges and agrees that only Authorized Drivers may operate Equipment.
Customer and any Authorized Driver acknowledge and agree they are solely responsible for reading, understanding, and complying with the U-Haul Equipment Contract and applicable Equipment terms and conditions received at the time of dispatch. Customer and any Authorized Driver should keep a copy of the U-Haul Equipment Contract and applicable Equipment terms and conditions with them at all times during the rental period.
For details about Damage Waiver, Cargo protection, medical-life protection, and liability coverage, please review the damage coverages available at uhaul.com/DamageCoverage/. In the event Customer declines the optional Damage Waiver, Safemove® Protection, Safetow® Protection, or Safemove Plus® Protection, Customer agrees to immediately reimburse Company for any damage, regardless of fault, upon return of Equipment.
Customer acknowledges that their personal automobile insurance policy may not cover Equipment and agrees to confer with their insurance carrier prior to picking up Equipment. Even if Customer's personal automobile insurance covers rental of Equipment, Customer agrees to reimburse Company for the full damage amount upon return of Equipment.
Customer represents and warrants their rental of Equipment is for the sole purpose of Do-It-Yourself moving. Customer agrees rental of Equipment with the intent to use Equipment for a purpose other than Do-It-Yourself moving (or in a manner prohibited by these Terms) may be construed as fraudulent, constitute a Material Breach of these Terms, and void any coverage provided or purchased.
Customer and any Authorized Driver shall:
Customer and any Authorized Driver shall not:
Customer understands and agrees Equipment rented is water resistant and not waterproof.
For Towable Equipment rentals, Customer acknowledges that Company utilizes a proprietary system for the determination of an approved towing combination hook-up. Customer acknowledges this hook-up may be inconsistent with the towing recommendations in their Tow Vehicle Owner's Manual. Customer acknowledges their responsibility to provide true and correct vehicle and hitch system information at the time of their reservation and rental.
Customer acknowledges and agrees they are responsible for fully reading, understanding, and complying with applicable U-Haul User Instructions and videos provided by Company before and while operating Equipment, including instructions on attaching Towable Equipment to their Tow Vehicle. Customer acknowledges and agrees to provide to and ensure all Authorized Drivers fully read, understand, and comply with applicable U-Haul User Instructions and videos before and while operating Equipment. Customer agrees to assume full responsibility for properly attaching Towable Equipment to their Tow Vehicle and agrees NEVER to load cargo inside the Vehicle-in-Tow or on the Tow Dolly. Cargo weight inside the Vehicle-in-Tow [or on the Tow Dolly] can cause sway or whipping.
User instructions can be found at uhaul.com/Trucks/ for U-Haul Vehicles and uhaul.com/Trailers/ for Towable Equipment.
"How-to" videos can be found at uhaul.com/tips.
Tips about towing can be found at uhaul.com/Tips/TowingTips.aspx
Customer is solely responsible for ensuring the return of Equipment at the time, to the place, in the condition agreed to, within the allowed mileage stated, and with the same amount of fuel as shown and agreed to on the U-Haul Equipment Contract. The failure to timely return Equipment as agreed, without extending the rental, shall constitute theft, conversion, or another crime, subject to applicable law.
In-town® rentals. Customer understands and agrees Equipment must be returned to the same Company location where it was rented. Customer understands and agrees the minimum rental charge for Equipment returned to a different location is twice the amount of the current one-way rate from the dispatch location to the actual drop-off location.
One-way rentals. Customer understands and agrees Equipment must be returned to one of the drop-off locations listed on the U-Haul Equipment Contract. If there is no drop-off location listed, Customer is responsible for calling the drop-off number listed to obtain a drop-off location.
After-hours return. Customer understands and agrees Equipment returned after business hours must be checked in using the U-Haul Mobile Application or at uhaul.com/share. Customer understands and agrees that failure to check in Equipment in this manner will result in a $20 convenience fee being charged.
Customer understands and agrees that any operation of Equipment outside of the time agreed and allowed mileage stated is without Company's consent and additional charges will be assessed (including applicable Damage Waiver, Safemove® Protection, Safetow® Protection, and Safemove Plus® Protection fees). Customer agrees they are responsible for any loss or damage to Equipment, including loss or damage caused by any Authorized Driver, and any remaining portion of their estimated charges will be applied toward the loss or damage if Damage Waiver, Safemove®, Safetow®, or Safemove Plus® is not purchased. Customer's failure to return Equipment as agreed will result in Company incurring damages. Customer expressly authorizes Company or its agent to apply any and all additional charges, including for lost rental revenue and loss or damage, on the credit card used to reserve Equipment or pay for the rental. Customer understands and agrees that failure to pay for loss, damage, or additional charges may result in Company or its agent reporting Customer to one or more credit reporting and/or collection agencies.
In the event Company or its agent is required to recover Equipment, Company or its agent will provide Customer notice of the recovery at the contact information provided at the time of reservation or rental. Notice shall be provided by text, e-mail, and/or phone to all contact information provided. Upon Company's or its agent's service of notice, Customer shall contact Company or its agent within 72 hours to make arrangements for removal of Cargo, if any. If Customer does not contact Company or its agent within that time, Customer understands and agrees Company or its agent will dispose of all Cargo in a means and manner at Company's or its agent's sole discretion and cost.
Customer and any authorized driver understand and agree that company is not a bailee of Cargo and that company does not accept control, custody, or responsibility for the care of Cargo.
Self-Refueling: Return the U-Haul Vehicle with the same fuel gauge reading as indicated on the U-Haul Equipment Contract. Estimated gallons needed to return to the same fuel reading is below the gauge on the U-Haul Equipment Contract. Be sure to verify that the level is the same as when dispatched.
EZ-Fuel℠ Service: Let Company refuel at an agreed upon per gallon price as indicated on the U-Haul Equipment Contract. Fuel will be charged based on the estimated reading below the gauge on the U-Haul Equipment Contract.
U-Haul Vehicles returned with less than 1/4 tank of fuel are subject to an additional $30 service fee. Company does not reimburse for excess fuel purchases above the dispatch reading. Full is at the line on the gauge. Filling until the fuel pump click off is usually over full.
REMEMBER! Customer agrees to verify the fuel level of the truck before leaving the premises.
Customer agrees to the Privacy Policy, available at uhaul.com/Legal/PrivacyPolicy/, and to all applicable terms and conditions when using uhaul.com, any affiliated U-Haul website, or the U-Haul mobile application. For the purposes referenced in the Privacy Policy and for the services being provided by Company, Customer and any Authorized Driver expressly consent to providing information, including Driver's License information, contact information, and biometric data.
Company utilizes facial recognition technology to identify Customer from the headshot photo provided by Customer. Use of this program and uploading these photos grants Company explicit consent to the use of this information for this purpose. Company will never sell this information, nor use it for purposes other than to prevent fraud and protect Company and the public against the misuse of Equipment.
Customer agrees that all the information provided to Company for the purposes of reserving and renting Equipment is true and correct. Any such misrepresentation is a Material Breach of these Terms and may subject reservation or rental to immediate cancellation and may void any coverage provided or purchased.
Customer authorizes Company, its affiliates, and its agents to contact Customer regarding their reservation and/or rental at any provided email address or phone number (including via text message). Customer acknowledges text messaging charges may apply. Customer is responsible for providing Company with accurate contact information at all times. Customer may update their contact information through the U-Haul Mobile Application, at uhaul.com/orders, or by contacting their local U-Haul representative. Customer may unsubscribe to non-transaction specific texts or emails by following the instructions communicated in the message.
These Terms may NOT be changed or altered by Customer except in a writing that is signed by a Company Officer. Company reserves the right to modify these Terms at any time in its discretion and will provide Customer notice at the contact information provided by Customer at the time of reservation or rental. By continuing to do business with Company, Customer consents to any and all modifications; if Customer does not agree, Customer may cancel their reservation and/or terminate their U-Haul Equipment Contract.
If any portion of these Terms is deemed unenforceable by a court of competent jurisdiction, the remainder will remain enforceable.