Customer Reviews for Burkes Upholstery
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Burkes Upholstery
I dropped off the truck at 12:15 pm and no one was there. I was left a phone message at 1:18 pm and I called back at 3:33 pm. I was told that I was missing a blanket and because I took so long to respond he already added a charge to my credit card. It was 2:15 hours Between the time he called and I called back. This is poor customer service and a bad representation of U-haul in Morgan Hill. Additionally, he was not very polite OR professional.
Overall, it was exactly the experience I expect from U-Haul. Good service and equipment.
I was charged $10 for a mysterious cleaning charge, even though the vehicle was clean. Additionally, I was allotted 123 miles, after which I would be charged $.40/mile. I returned the truck after using 108 miles and was not given a $.40/mile credit for $6. I also returned it with 1/2 tank of gas instead of only the 1/4 tank that was required or I would have otherwise been charged for $30, plus $5/gallon. I think the $10 charge should be credited back to my account.
Did not like the fact that he started the four hour clock on my reserve time instead of when I actually pick the truck up. Thought that was not fair
Resident kitty Bob was quick to greet us and introduce us to his human, Randy, who took good care of us :).
No one at location. Dropped off 2 days early with 3/4 tank and still charged me for gas. Not a good drop off location. Going to dispute the gas charge
The guy here whose name escapes me was awesome! We had a problem with the Tire UHaul in Gilroy not honoring a reservation made 10 days in advance because they decided to let someone else keep the truck. We had a timeline and move to LA scheduled. Called U-Haul and they found a truck at Burkes last moment and the guy had it all set to go in an hour and we were able to keep our schedule. Highly recommend Burkes Upholstery and would tell others to be very wary of Gilroy one not honoring reservation. He told me he hadn't called me so reservation made over phone with U-Haul wasn't valid. Say what?!
Nothing, Randy provided the best and highest level of customer service to ensure a customer in need was fully satisfied. He surely sets the standard for any location.
Prompt service, no wait, truck was clean and in good condition. Good experience and friendly service.
The Customer Rep at this location was very rude and unprofessional. I request to speak to the Area Manager.
Really great experience!,
Don't allow on-line reservations of vehicles you don't have, thus making your customers travel farther.