Customer Reviews for Manntel
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Manntel
I did refill the tank. The gage said that it was more than was required. I was charged $30 extra for fill up! I am a loyal customer of Uhaul. This is not how you treat customers. I can't even find an email to contact them. This location is hard to find and not signed well at all. A $19.99 rental turned into $80+ ! Never ever again will I use UHaul if this is how I will be treated.
The truck that I rented was full of dirt and garbage when I rented it, I had to clean it and sweep out all the mud and dirt that was in there and received NO COMPENSATION, they post a sign in the truck that if it is not cleaned there will be a $25.00 charge, since I was the one who had to waste 20-30 minutes cleaning it shouldn't I be the one to get the $25.00, they say no it doesn't work that way, I say it should work that way, if you are too lazy to clean your own rental truck then I should be paid to do it for you, clearly nobody checked the truck in the back when it was returned, I didn't ask for a dolly yet one was there, plus I didn't need one, it just got in the way moving it from left to right, it was actually a pain in the butt moving that stupid thing around, I should have just thrown it away, instead I was nice about it and left it in the truck, and for what only to be told that they cannot give a discount on my invoice and that I would have to take it up with the owner, such crappy service, the customer service reps need to be able to make simple judgment calls to do something to keep the customers happy.......
Hello. Well service and vehicle. Would to recomend to anyone.
Great first-time experience!
I wish evey uhaul owner is same
I all ways rent from this location
Truck was dropped off night before and next morning when I returned with keys, employee just took the keys and later called to confirm mileage and advise of additional charge. Would have expected employee to complete inspection of van when I returned the keys this morning.
Booked the truck for 10am, but the owner wasn't even there when I arrived (shop opens at 10am). Called the number on the door and told owner I am in a hurry since I needed to get to work, owner said he'll be there in half an hour so I had to wait at a nearby Tim Horton's. Owner arrived at 10:40am, and kept telling me how I booked the truck for 12pm, and tried to justify that he was "there" at the shop at 10am. I didn't care, I told him I just needed to get started. He gave me the keys, and told me the truck is parked out back somewhere (didn't show me, or tell me the license plate number). I walked by 3 trucks, and had to try the key in all 3 ignitions. The last truck was the right one, but was completely blocked in by another U-Haul truck. I had to go back to the store just to catch the owner locking up and leaving again. I told him he blocked the truck in, so he moved it (didn't even apologize). The due time for the truck was LESS than the scheduled 4 hours, even though he was the one who caused the delay. Terrible experience, unprofessional and rude. Will not come back again.