Customer Reviews for Manntel
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Manntel
beautiful location open late and full of moving supply
convent to my business and open late
friendly staff and clean place
clean and friendly place. Good to know open late and 7 days I highly recommend this location more alive and Ups store too.
The location is ugly and uninviting. The door to the uhaul store isn't marked. There is no drop off box. The employee who phoned me was rude and uniformed. I had to leave my own padlock and key on the trailer I dropped off because uhaul reservations screwed up my drop off (kept saying they would phone me with my drop off location and kept not doing it). After hours on the phone I finally got confirmation that I could drop off the trailer on st Clair at keele, locked up so their dolly would be safe, leave the key on one of the doors of one of the businesses in that building, and this bozo phones me at 9:30 in the morning wanting to know what is going on with this rental, and where is the key, without ever having looked up any information, and without having looked for the key. He was rude, abrupt, and intimidating.
I filed a customer objection over the phone immediately after hanging up on this offensive representative, and still, despite that this was all uhaul's mistakes, I receive another bill by email for extra days rentals, and insurance.
This is the first time I have ever had an issue of any kind with uhaul, and now I understand why people complain about them. I'm so disappointed with the service I got. I realize it was Christmas; that's no excuse for the employees on shift to do their jobs improperly. And the additional billing is just a big slap in the face.
Parking was very limited and the office was only open until 1:30 pm. We were approached by an employee in a UPS shirt who suggested we give him the keys and he would take care of it, claiming, without the slightest verification, that it was all part of the same business. Obviously we didn't give him the keys. Moronic staff.
Location very hard to notice from the street. Even though I had an confirmation, they said they did not have the truck even though there were 3 on the lot. After an hour delay, I was provided with the truck. A discount for the inconvenience would have been the right thing to do.
Owner of franchise was slow, inattentive. My contract said 'gas tank full' via picture. But when I got in van, it was far less than full. We drove only a handful of kms, and didn't top up gas, as meter had not budged. He insisted on charging me for gas, even though the needle had not budged. I lost interest in arguing with him, so I paid. He's rude, inconsiderate, and has no service skills. Rotten service. A fight at the end. Wrong info on contract. Who trained this guy? Please let him know he will lose future business from me and my colleague. We said as much, and he yelled after us, yes, don't come back here. Truth. Thank you for listening.
My regular U-Haul location (donlands/danforth, in Toronto) is, on the other hand, ***** 5 star! Thanks
very clean truck almost new
Truck was a bit messy but I didn't really care. What I was upset about was scheduling online. I have always just called and will do so in the future because I did not catch the change to a 4 hour booking which for most moves is ridiculous. I entered in the Pick up and Drop off from 9AM to 9AM the following day and somewhere along the ordering process it was changed to 4 hours. No big alert and the truck originally was available for the whole day. That really rubbed me the wrong way.
clean and new truck owner is very humble.clean the windshield and add fluid and provide snow brush
very humble and jolly mood
late hours very convienent
late hours open. very convenient
very honest people have multiple business outfit. I am dealing with long time and I live few homes away.
very friendly business man
good to know this plaza has UPS store.open late hours
staff very helpful and full of energy.New UPS store. Lots of moving supply and open late. needs more trucks to choose from. One or two trucks for location open 7.00 am to 11.00pm.no other location open that late and they have more trucks and trailer to choose from.This location never had too many to choose from.
renovation going on moved to 2574 st clair ave w.Beautifull UPS store congratulation!
weird location that seemed to be spread over several different addreses. n where to pull off the street. the delivery and inspection were done on the busy street. a bit disconcerting.
We had to drive across Toronto to pick up our uhaul because the previous customer was hours late returning their truck. By the time we got to Brantford to unload we had to do it in the dark.
I have not yet been credited $50...I am waiting for that.
Upon picking up the van, absolutely no check of the van was done. It was pointed out to us and we were sent on our way with a key. Upon returning it, we were informed of the gas policy. The manager of the location, who initially rented the van to us, was no longer there. The woman who was there explained a $25 fee plus refuelling charges. Then, the staff working asked for $10 directly and didn't charge for the gas, she said she would arrange for someone to go put it in. As we were leaving, we then saw the manager come out of the store, meaning he must have been there the entire time in the back. Bad experience all around.
everything already in place, no suggestion needed
polite and courteous gentleman
great service and open on thanksgiving
Appreciated the staff hooking the trailer up to our truck. Very helpful!
enjoy renting this location curious staff and extended hours and lots of packing material almost everything you .need to move.They take my stress out of my head.
very nice and helpful staff as usual.
Good staff but confusing location - it's a UPS store. Needs a U-Haul marquee beside it or over top of the door or at least a 'Uhaul here' thing. I think this may have been because of construction though not sure.
Location could be better with more space to manage the vehicles, but generally the staff were nice and the vehicle well maintained.
clean place get to know ups store open in our area