Customer Reviews for Manntel
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Manntel
Truck was dropped off night before and next morning when I returned with keys, employee just took the keys and later called to confirm mileage and advise of additional charge. Would have expected employee to complete inspection of van when I returned the keys this morning.
Booked the truck for 10am, but the owner wasn't even there when I arrived (shop opens at 10am). Called the number on the door and told owner I am in a hurry since I needed to get to work, owner said he'll be there in half an hour so I had to wait at a nearby Tim Horton's. Owner arrived at 10:40am, and kept telling me how I booked the truck for 12pm, and tried to justify that he was "there" at the shop at 10am. I didn't care, I told him I just needed to get started. He gave me the keys, and told me the truck is parked out back somewhere (didn't show me, or tell me the license plate number). I walked by 3 trucks, and had to try the key in all 3 ignitions. The last truck was the right one, but was completely blocked in by another U-Haul truck. I had to go back to the store just to catch the owner locking up and leaving again. I told him he blocked the truck in, so he moved it (didn't even apologize). The due time for the truck was LESS than the scheduled 4 hours, even though he was the one who caused the delay. Terrible experience, unprofessional and rude. Will not come back again.
I will not rent from U-Haul again.
There seemed to be a breakdown of communication between booking and the location. This is not the first time either.
I paid the extra $50 to guarantee my reservation and when I arrived to pick up my vehicle at the booked time, the location was locked. Further, any calls i made to numbers associated with the rental went unanswered and the website was down.
In the end, I got a dirty vehicle, the mileage and fuel levels were incorrectly recorded and I paid to ensure my rental would be available.
Now, let's see about getting a refund for the reservation.
only location open late excellent staff
beautiful location open late and full of moving supply