Customer Reviews for Manntel
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Manntel
The owner was quick to brag about the "recognition" he'd received from U-Haul for exemplary service, yet the service we received was sub-par. He harassed my wife by phoning her several times on the day of the rental to "confirm" a rental that had already been confirmed. I checked in earlier in the day online, and yet he had none of this information when I picked up the trailer. I spent more than 20 minutes while he re-entered everything. He told me we could have lost our rental because we hadn't confirmed, even though we already had done so, AND I had checked in online. He had the wrong time for our pickup, even though I had the correct time on my rental confirmation. He insisted he was correct. He was not helpful, nor did he seem competent. I asked to rent some blankets. He never gave them to me. He walked me out to the rental, hooked up the trailer, and then left me to navigate my way out of a cramped and cluttered driveway. He gave me no receipt nor any paperwork of any kind. Though I told him I would return on a Sunday, he said the shop would be closed, and gave no special instructions. On Sunday, he was indeed in the store, locked, and gave me little guidance or direction. I told him he forgot to give me the blankets, and he acted like he had no idea what I meant, then he disappeared. I left the U-haul on the road in front of his shop with a note to please call me to credit the blankets. I never heard from him. The service was terrible. We will not be keen to rent from U-Haul any time soon.
very helpfull. good to know opens late
very helpful and courteous. clean and professional..
very honest person give me advise to have local than one way since I was coming back where I live instead driving two vehicle.
excellent service even pouring rain outside
very clean place.The UPS store.lot of inventory for moving supply
The person was very helpful and waited for me to arrive late in the day. But it was in a messy repair garage
The reason for the below average score is the location was impossible to find. The address gives a range and when I got there the block is littered with garages. There was no clear sign as to where to pull in. Ended up parking the van around the block and walking back. It seems an associate watched my struggle and walked out to meet me to take the van. So the customer service was nice, and the guy I had met was excellent. He made for a smooth return. So if the place was clean I wouldn't know, but the staff (the one gentleman I met) was great!
no complaint always recommend other this location open 7 days and open late
Make it easier to see when driving down the street. A small sign does not cut it in that area
24 hour drop off on a holiday was closed so I was unsure of where to leave truck with no signs directing such. I phoned the number from the website (which was different from the one posted on the window) and left a message stating where I parked it etc. I was quite nervous until I recvd an email that said all was well approx 2 hours after drop off and there would be no further charges (you never know with all the stipulations and fine print).
good to know open late hours. excellent service
good to have location opens late
It wasn't the location of pick up and drop off that was poor service, but the head office! they changed my pick up location without notifying me the day of. Putting me behind schedule with those that helped me move. This is what made the experience stressful.
Nice service, waited for me after closing. Closes very late. Great experience. Newer truck.
Mr Maan did excellent job for me ! I hope mor uhaul store can open late
I don't think the tank was totally full when I picked it up. I rented the VAN for a 30 km trip and when I filled up the van, I put in 15 litres of gas. It should have been about 8 litres for that distance (based on fuel rating of 25 L / 100 km, but I suspect the van gets better fuel economy than that).
Verry bad customer service
very helpful staff and clean outfit
Truck was clean and good shape. Easy to pick up and fair price.
Staff were incredibly friendly and ensured that I had a smooth and pleasent experience. Much appreciated.
I received a very good treatment form the gentleman there. The only major inconvenience was that an upset customer was transferred to my phone because I had not return a truck on time. He called your customer service and asked for me to be blacklisted and to charge my credit card with his fees! He was very angry and was difficult making me feel stressed out and very uncomfortable. This is not professional from your female customer agent there not being able to handle that customer herself! Please clarify if there is anything regarding this. email@example.com My phone number is 4716.827.7395 but I am not available during daytime.Thanks. Carolina
I first talked to a guy in 2568. He simply told me to park the truck on back of the building. Then I went back to him trying to give him the key, but he told me to drive back from the yard and stop in front of the 2574 building. What a confusing process! It would be better if the returning address is shown as 2574 St Clair Ave W.
very friendly and helpful staff
very happy with the service
The guy told me he wouldn't have a truck for me even though it was guaranteed. I had to call head office to get them to call the driver to confirm drop off. I found out the guy at the location was trying to get more money for my truck, but I waited around and got there as soon as it arrived so that he couldn't. Worst experience ever.