So I booked a reservation at 7:00pm Nov 6 2026 to pickup a truck because online they were open till 8 or 9 pm. Early that day, I get a phone call around 4pm telling me the they close at 7pm which I found odd. He told me I needed to arrive earlier to get the truck so I come around 6:30-6:45pm to get the truck as was requested by the employee. After confirming payment, we asked the man if it was going to conduct a check of the truck before we left, to which he replied no. So we left, and before driving had my partner do a quick walk around everything looked fine. Once we left we noticed the passenger side mirror started vibrating. After a while it became totally faulty and kept swinging out so I wasn’t able to see the passenger side at all. My partner literally needed to keep her hand out the window to keep it in place. (With the passenger side out I only had the driver side mirror to rely on basically entirely blind on the right side). The truck was essentially useless unless u wanted to turn left and that’s it. I did what I could with an Allen key to tighten it but the screw was so stripped it would come undone so fast. Once I dropped off the truck and brought up the problem to the employe by showing him a video he instantly gets aggressive and goes on the defensive calling me ‘bro’ blaming me for the damage because I didn’t bring it back after I took it. Keep in mind, I was rushed to come pick it up early because he said it closed at 7pm so there was no option to bring it back. After I mention that I he rushed me, (yes it was the same employee called and gave me the truck) he told me that he was at the shop for at least 30 minutes after the pickup! So If he was actually at shop why call me to pick it up early? Employee was very disrespectful, extremely unprofessional, forces clients to pickup early (my best guess is he wanted to go home early) and has a complete lack for safety when it comes to their customers. And when a customer brings it up they get attacked and blamed for the problem! Absolutely nuts.
Zachary Q
Underground Computer And Internet
(U-Haul Neighborhood Dealer)
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