Customer Reviews for Basso Lounge
(U-Haul Neighborhood Dealer)

Rating:

1.0

The brake lights didn't work the rear turn singles Didn't work the air bag didn't work I was lucky im a good driver I traveled almost 5ookm Im lucky I didn't die on the 401 or the 427

Rating:

5.0

Always a good experience with the new Basso Lounge rental space

Rating:

5.0

Excellent

Rating:

1.0

I was totally scammed by this location, claiming I didn’t fill up the gas tank, drove it an extra 20 miles AND that I had the U-Haul an extra day which is absurd because I literally only had the U-Haul for 5 hours and charged me for an extra day. Literally the worst experience I’ve ever had

Rating:

5.0

Vax was clean and ready in minutes

Rating:

5.0

Excellent Customer Service. Thanks for your help.

Rating:

1.0

The equipment I needed and booked was not available. The truck I asked , first he said was not available , then it was . The person opened a new invoice with another truck , I needed to extend my rental and I had go all the way in the office and waste my time there for something I supposed to do online. Was the first time I used the service and I hated. Only two people working and the place had a long line of customers. Also the guy is very rude and does not have personal hygiene, it’s hard to be close to him because he smell strong. I was charged twice and I could not my real invoice ever. Not intending to use U-Haul or recommend. At least , not on that location. Only the truck was fine. The service was terrible.

Rating:

4.0

The staff seemed a bit stressed out and because of this, I didn't want to bother them with any additional requests or questions. They were helpful and delivered exactly what I ordered. Thank you guys for everything.

Rating:

1.0

I’ve never been treated so poorly. I moved all the way from Ottawa , after I was done with my drop off instructions this was around 12am. I was waiting for my uber while seating in the uhaul before I drop off the keys. He came to me and started screaming at me to come down and give him the keys instead of dropping it in the key drop off spot. I didn’t agree then he proceeds to find my reservation and call me by my full name. That was very unsafe and scary. I would never use uhaul again.

Rating:

1.0

I was overcharged and not refunded

Rating:

1.0

First time renting a uhaul and was unfortunately a terrible experience. Rude customer agent and overwhelmed with customers (1 person handing 10 requests). Got my truck 40 minutes after my time slot. Didn't have a dolly that I ordered which was essential to my rental. Truck was in terrible condition (dirty, mirror cracked) and only had 1/8 gas. I had to fill it up to 2/3 because I didn't know how much I had to use. Cannot cannot at all.

Rating:

1.0

My appointment was at 11 to pick it up, I received it at 12:40 because of an issue with thr system

Rating:

5.0

You need your entire system to not break when it's busy. Insanely bad look for the company and puts super unnecessary stress on the workers. Get that fix ASAP. This is a corporate problem and has nothing to do with the actual location, they were wonderful and doing their best to work through everything.

Rating:

3.0

Operator hit three other trucks and created multiple dents in the truck and created an unsafe environment

Rating:

5.0

The staff there are amazing very friendly and helpful I thought I left my wallet and they even took time to review the footage to make sure I had it they went above and beyond and saved the day!

Rating:

1.0

The Uhaul employee canceled the truck the day before without any notification (he said he called and never did). It screwed our entire moving

Rating:

5.0

Thank you. Samuel was very helpful

Rating:

1.0

Sketchy

Rating:

1.0

Absolutely horrible experience. The worst I’ve ever had with uhaul. The customer service was horrible. The store was completely sketchy and the owner made me stand out on the rain for ten minutes while he “dealt with another customer” even though there was no one else there. The door was bolted shut with a doorbell on it but they never let me in which I needed to buy more moving supplies and couldn’t. When he brought the truck around he was running over multiple pylons as if he was possibly intoxicated. There was moving blankets on the back of the truck and they were soaking wet and disgusting and completely unusable. Then when I returned the truck I put gas in the truck right before I brought it back and the owner charged me a refuel charge even though I put gas in it the tank was not full when I picked up the truck and I put enough gas to match what was in it. I would never use this location again and I doubt I would use uhaul again after this experience.

Rating:

5.0

Great customer service, extremely speedy, and helpful throughout.

Rating:

5.0

Great service at a great price

Rating:

5.0

Fast, friendly and reliable service.

Rating:

1.0

I paid a deposit of 140$ but have not recieved it back, it says I drove 50 miles but I have picture proof of only 3.

Rating:

5.0

The local Uhal owners at 320 Queen St E took care of my truck rental amazingly! They had the truck ready on time for pickup and they were open on our local holiday to take back my rental, plus processed my invoice which was great! Five Stars *****

Rating:

1.0

Called ahead for after hours drop off instructions, person said it was “easy” just park on the road and leave keys in drop box. No street parking available as there was already trucks parked all along the road so there was no more space and all the parked trucks were getting parking tickets. Would not recommend.

Rating:

1.0

Scammers

Rating:

5.0

Outstanding service

Rating:

5.0

The guy working was working so hard and made sure all the customers were taken care of, he was also sexy as fuck!!!

Rating:

5.0

Nothing, that was an 11/10 experience.

Rating:

5.0

Samuel was amazing, he had both my 26 and 20 footer trucks ready and on time for my move. Would recommend this place to everyone. Great customer service.

Rating:

3.0

Had to pay more than i was told by the u haul app at the location.

Rating:

5.0

Got exactly what I needed fast - knowledgeable and helpful service, well maintained vehicle, smooth pick up and drop off. 10/10 will be back and highly recommended

Rating:

5.0

Nothing, it was great!

Rating:

3.0

Front desk lady came off as self important and was bickering with a patron like a child while other customers waited. I don’t believe the customer is always right, but her reaction was … childish and off putting to say the least

Rating:

5.0

Clean more the truck. With a pipe of water.

Rating:

3.0

Have the truck ready at the scheduled pick up time

Rating:

3.0

The owner seems nice and chill guy. I just wish he could do better with maintenance of equipment then it would be much better. Just knowing there are so many tickets issued to trucks but owner not concerned due to Arizona plates in Ontario but this can cause disturbance in the neighborhood.

Rating:

3.0

There was a lot of animal hair and food stuffs in van. Enough to cause an allergic reaction. It wasn't a good look

Rating:

3.0

The truck was basically lean but the windshield was so dirty on the inside it was difficult to see out of in the bright sunshine. The overall process was good as the 2 employees were very personable and polite.

Rating:

5.0

Exceptional speedy process. I got here at 6 AM. I left at 6:05. The gentleman serving me was a really nice person.

Rating:

5.0

This is my second time renting from this location, and the experience has been excellent both times. Samuel, who I believe is the owner, truly stands out; he is professional, attentive, and goes above and beyond to make sure everything runs smoothly. His customer service makes a big difference and creates a very positive experience. The equipment was in great condition. I would definitely recommend this location, largely because of the high level of service Samuel provides.

Rating:

1.0

Charged a lot falsley ill never book again

Rating:

4.0

Love very friendly and considerate staff really knows how to communicate and help with whatever is needed

Rating:

1.0

Your web/app sign up is painful and clearly just trying to trick customers into buying extras. Your pick up location did not open til 40 minutes after the scheduled 9am opening. Your staff added insurance that I did not want after the fact and charged me extra.

Rating:

5.0

Great experience with U-Haul! The booking process was simple, and the truck was clean and ready on time. Pickup and drop-off were quick and hassle-free. The staff were helpful and professional, which made the whole moving process much easier. The pricing was fair with no surprises. Overall, very reliable service, I’d definitely use U-Haul again and recommend it to others.

Rating:

5.0

Everything was great !!!

Rating:

5.0

Great customer service, easy pickup and hand over. 5/5!

Rating:

5.0

Can’t say enough good things about this U-Haul location at Basso Lounge on Queen St. Moving is always chaotic, and despite my best intentions, I somehow still underestimate the curveballs and time it takes to get your life from point A to point B. This move was no exception, but Samuel at Basso Lounge was incredibly accommodating when I needed to extend my rental not once, but twice. He made what could have been a stressful situation really easy to deal with. Great customer service, friendly staff, and a smooth experience overall. I will absolutely be a repeat customer for as long as I am living downtown Toronto.

Rating:

2.0

Unfortunately, I reserved a truck drop-off in Etobicoke over 15 days in advance, but at pickup I was told I had to return it to the same location. This caused extra mileage and additional travel costs, which I find unfair since I planned to drop it off near my home.

Rating:

5.0

Samuel was an absolute legend. I don't think I've ever had such an easy, straightforward, and pleasant customer service experience. This was definitely my best Uhaul expedition to date and I can't recommend it enough. Will definitely be coming here going forward.

Rating:

5.0

The location was very busy and I offered the gas receipt but we got sidetracked. Everything worked out great.

Rating:

3.0

Not a very nice looking location but convenient for being able to book close to where I needed a truck.

Rating:

1.0

Truck was filthy, no one actually worked at the location. There was only one man there, that finally showed up, who knew no information at all. Did he actually work there? Who knows. The whole drive the "check fuel cap" light was on even though we checked it multiple times and it was okay. Put $150 of gas in the truck, and the gage didn't move. When we dropped off the truck, there was no one at the location except an old, white dog (he was doing his best, only he gets a 10/10) $600 well spent I guess.

Rating:

3.0

I booked blanket online, it has been validated but on the D day, in store they were out of stock

Rating:

5.0

Great atmosphere.

Rating:

5.0

Not a problem with this location at all, but just a suggestion for U-Haul that it would be nice if you overfilled the gas tank to more than you originally started at that there might be a credit either a discount or on your account. Thanks for the great service!

Rating:

5.0

I really recommend this place , excellent service

Rating:

2.0

We returned after hours and there was no clear instruction on how to drop off the vehicle. Plus it was challenging to find a spot to leave the vehicle since Queen Street is super busy plus the lot where the other vehicles were dropped off was completely full. When I called the location they simply said just drop it off on the street and drop off the key. Plus there were all the steps before that that they didnt mention about using the App and taking photos of all sides of the vehicle including one that had to be taken in the middle of Queen Street to get the full vehicle in the shot. All this on a freezing evening. Not very convenient at all.

Rating:

5.0

Both service reps (Kevin and I forget the lady's name) were exceptional! Give them a raise for goodness sake!

Rating:

2.0

Had a reservation for 8am, the equipment wasn't ready. I call customer service and they told me I was entitled for a $50 reservation guarantee, at the end I wasn't entitled to no compensation. Had to wait until 9am to get the store open but it wasn't ob service until 9:20am. There's a lack of respect, it delayed me in everything, Had my crew waiting to work, they played with everybody time my workers, my customer and me.

Rating:

5.0

The location was busy but Samuel worked fast and methodically to get everyone their truck as fast as possible. Aside from that everything was clearly communicated and easy to understand

Rating:

1.0

They charged me a cleaning fee promised to return it and never did and then blamed me saying I charged myself the cleansing feee. Ridiculous and a lie