Customer Reviews for Northside Autosports Toronto West
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Northside Autosports Toronto West
I was not informed before drop-off where the drop box was for the keys. Personnel at the gas stations on either side of the street did not know where to leave the keys. I had to call the 1-800 customer service line after the attendant at the original drop-off location wasn't able to help me. I was eventually given another location across the street, but only after going through a long list of alternatives and driving several kilometres looking for other locations.
The gentleman who served me was helpful, cordial and had the vehicle pulled out front and ready for me when I arrived. UHaul contractors can be gruff and rude in my experience but this time was a very pleasant surprise.
Tausif the gentlemen that helped me went beyond the call of duty to help me. He was great!! My trailer hitch was rusty and not easy able to get the UHaul piece in. He did not give up till the job was done.
Like a dummy - I locked the keys in the truck. it cost me over $175 to get the keys out. you should have some kind of extra / spare key or something set up if this every happens to anyone in the future.
Equipment was available on time. Agent was friendly. The rental process is easy - overall a great experience.
Confirmation call earlier in the day was appreciated. Rep was very professional and prompt. No hassles whatsoever, and the van was spotless.
i am furious at the fuel charge as the tank was not half full when i picked it up and called the office immediately to tell them that. they thanked me and asked that i bring it back as it was. I did...but just viewed my receipt and was charged anyway.
unless this is rectified this will be the last time i rent....and i will share this with everyone.