The facility was easy to locate and get into with a code. The owner was not there to check me in due to a family emergency but I was given instructions on where to park and leave the key. She checked me in later in the day and was polite and professional via texting. She also sent me a receipt via email. For some reason, I received an email from U-Haul later that day (not the owner of the facility), asking why I had not dropped off the truck - which I had already done. In addition, I dropped the truck off at noon on 3/11/24 and the truck was not due until 7:33 AM on 3/12/24. Someone should have read the contract. But the truck did it's job overall.
Paul Hraska
9G North StorageLLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Germantown, NY 12526
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Customer Reviews
- 5.0 Average Customer Rating
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We were contacted in advance to ensure that we knew where the location was and the entry procedures for any after-hours drop off (which we did not end up needing, but we appreciated the proactivity and the flexibility). We were welcomed upon arrival and the staff could not have been more courteous or friendly. The process was quick and seamless. Would recommend this location and will use them again.
Charles BullaVal was very helpful in communications and making adjustments in response to upcoming bad weather.
Rick VelasquezThe return facility was not attendant to do to the owner's child returning to college. I called and the owner gave me the access number for the gate, all went well from there. I was in and out in five minutes.
Dan SweetThere are times in our lives when special people cross our paths, and Beth is one of those people. This rental was necessitated by a death in the family, and the resulting residence clean-out. Beth went wayyy above and beyond, and did everything in her power to make this incredibly difficult time that much easier. It’s refreshing (and frustratingly rare) to find a business owner who understands the concept of ‘customer service’. Beth gets it, in spades. If you live anywhere in Northern Dutchess or Southern Columbia, and are in need of U-haul or self-storage services, you’re a fool if you don’t call her. I can’t say it enough…THANK YOU Beth!!!
Matthew Wallace