Desirae S. on 9/25/2016
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The woman at the check out was very ride. She didn't even make the effort to smile.She made us go and inspect the truck ourselves. There were cigarette butts in the truck when we got in. I don't know why they would hire such a anti social/ angry woman to work the cashier /check in. I will not go to this location for my next move.
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Ann L. on 9/25/2016
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The truck radio did not work and the truck was VERY dirty. The inside of the front and back windshields were so grimy that it was unsafe to drive (much haze and glare)
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Mary W. on 9/24/2016
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I can't think of anything at the present.
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TRICIA T. on 9/20/2016
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Truck size I wanted wasn't there. Website said there was 1 available. Only option I had was the next size up. Took that one because I was in a pinch. Quick in and out.
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BRIAN S. on 9/20/2016
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Fast and efficient service
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Sylvia G. on 9/20/2016
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Teresa Stewart was very pleasant, helpfull and professional. If all of your employees were like her you would have a winning staff.
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Peter L. on 9/19/2016
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all good
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JAMES W. on 9/19/2016
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Nothing...maybe an explaination of taxes and insurance offering would have been nice before arriving. But the employees were super helpful and curtious and all three trailers we rented were clean and ready when we arrived.
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Norman B. on 9/19/2016
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Was the equipment clean and well maintained? It was acceptable for what I was using the trailer for.
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MAURICE M. on 9/18/2016
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A 1 service!
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ADRIAAN J. on 9/10/2016
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What I needed, when I needed it. Can't ask for better service. Thank you, Chanel!
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NORMA R. on 9/9/2016
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Was overall a great experience.
Thank you
Norma
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MARK J. on 9/6/2016
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I had made a reservation for the equipment in the store on Saturday. When I arrived on Tuesday to pick up the equipment the reservation could not be found. This caused only a slight delay,
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Brian M. on 9/6/2016
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The individual that assisted us at check-in/pick-up was very unprofessional. He rushed the whole transaction and was very short and a bit rude. We decided during the initial rental we would call the location to see if we could extend our rental for the moving truck. I spoke with Marlene over the phone and she was a lot more helpful and friendly over the phone. When we returned the truck the same individual (do not remember his name, Chris, maybe) was very rude again with us. He met us at the truck and proceeded to tell us we did not put gas and did we even drive the truck? Of course we did drive the truck and put gas we told him. He then argued with us about not putting enough, and that we were well aware of how much to put in. Really, we weren't because we were so rushed and treated rudely the day before. I just ended up agreeing to pay the $6 fee to just not have to deal with him anymore.
I may not use U-haul service again, or maybe just not this location.
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renisha m. on 9/5/2016
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Had the most awful experience first customer service rep told me no trailers were available then i call to make a reservation while driving to another location to find out the location I had just left on Tan O Shanter that told me they had no trailers actually had them & that's where they made my reservation so when i got back to the location of my reservation and let the rep know she basicly lied she had a horriable additude she said her name was Jennson im not sure if that was her first or last name then she tried to over charge me for my reservation but another co-worker caught it then after she was done with the reservation she threw my credit card and ID across the counter I was so upset i dought ill ever rent from this location again because customer service means everything to me
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LENARD w. on 9/5/2016
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No additional comments
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KIVERLY j. on 9/4/2016
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Customer service was excellent they were very nice and accommodating I would definitely go back again as far as the vehicle it was not washed and not cleaned either the interior was not wiped down not vacuumed and the window was hard to see because it was very dirty but other than that it was a very nice place to visit and I would definitely go back again
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Joseph R. on 9/4/2016
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I reserved my 17ft truck online and did the online check in that part was easy my only issue is that the truck was an older one and beat up. It would of been nice to get something updated
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Karrigan B. on 9/3/2016
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Best location I've been to, and I've been to a lot!
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ALFONSO S. on 9/2/2016
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Chris is morbid and have no idea what good customer service is about. The unit is filthy full of animal dander. Not nice for renters with bad case of allergy. The widshield is dirty compromising the driving safety .
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Jasmine S. on 9/2/2016
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They really valued me as a customer!
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Zoltan V. on 9/2/2016
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The girl behind the counter had 0 customer service skills.
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gary h. on 8/31/2016
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All was Good!!
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carl r. on 8/31/2016
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Saleman Chris was ontstanding at this location
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lorenzo e. on 8/29/2016
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Rented a 26 ft truck for a major move to SoCal from Northern Cali. Everything we owned was in this truck. Now, I have always used UHaul anytime we needed a vehicle for short moves and such. Never had a problem with their equipment ent until now.
The move we did was 380 miles of pure hell. The truck drove so badly, I was white knuckling the entire time. It's was also dangerous because the trucks suspension was in such bad shape, it rattled so bad I had to slow down to 40 mph to stop the truck from shaking.
The steering felt loose, I had to hold on with both hands all the time. I was swinging back and forth to keep the truck in the lane, then add that horrible shaking to this and you get absolute hell driving.
UHaul has always been good, but whoever checked this truck as road worthy needs to be schooled on safety. Someone that pays for em renting this equipment is falsely getting assurance that the equipment is road worthy and safe for travel long distances. I hope this helps the next guy that rents a truck.
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