Allan is a rockstar!! I will always use him
KEITH A
Customer Reviews for All Storage The Lakes
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Allan was superb! Hands down the best U-Haul experience I’ve had.
JOSHUA RAlan Smith is a great asset help me perfectly through my move. Would definitely recommend them. Thank you guys.
SAFER HThe gentleman who facilitated the rental was a very knowledgeable, friendly and efficient agent for U-Haul. The truck was in excellent condition, and the location is very easily accessible. I would not hesitate to rent from this location again or recommend it to anyone.
MARY CIt was a simple process to rent. Everything worked properly.
IFAKOLADE OI did an early drop off
AARON STrucks are always beaten up i guess so they don’t drive very well. But this U-Haul location is still one of my favorites so far over the years. Allen is very nice and he runs his shop HONESTLY and that’s a HUGE plus for me! Thank you 🙏🏽
Anthony GRude operator. Phony charges. Will be taking legal action.
James WAlways great service. Allen is awesome
Pamela WDanielle Marie at All Purpose Storage where I picked up/dropped off the UHaul was helpful, courteous and friendly.
JENINE MAllen is an amazing person. In a time full of stress in one's life he brought light and hope. He went over and beyond to help me and im absolutely greatfull God sent me here. Best storage facility in Vegas.
OLLA JThe best and most helpful storage in Las Vegas. Made my experience 10000% the best. I will recommend to everybody. If you don't come here, your not getting quality, professional, friendly, helpful, knowledgeable service. God bless this amazing place.
OLLA JGreat customer service ! Super nice employee very helpful and kind !
MARQUITA MNice folks, well maintained equipment. No surprises. I would recommend this location in The Lakes, Las Vegas, NV.
STEVEN BAlways the best place to rent
JOSEPH MAlways the best place to rent..
JOSEPH MVery nice people. Helpful, friendly, and efficient. I would recommend without hesitation.
STEVEN BSo great, easiest and most simple uhaul experience I ever had.
JAMES RThis location is ALWAYS the best place to rent from.
JOSEPH MThis location doesn’t have to change anything. They were very understanding and responsive.
Jericho MAlways the best place to rent
JOSEPH MSo easy and convenient… will def use y’all again. Thank you! LK
LISSA KOnly thing was the truck did not come with a dolly. We had to move the fridge by hand , other than that, it was great
Meranda PEasy dropoff helpful
RONALD RCustomer service was great very helpful answered All of my questions and she was very polite.
TYWANA JGreat experience.
SHAWN WQuick, efficient and polite.. In and out. Lovely
TOMMY Sno problems/great service/good truck
Christopher CSo helpful! App is kind of wonky. They got me on my way and helped me park upon completion.
Katherine BAlways a 5 star location! Thanks again A!
MUSSAH BReceived a truck with a door with faulty pulleys and a wheel off the track. Called for service, two mobile mechanics called and waited over 3 hours. Was unable to get any assistance for the whole night.
Tatum CU-Haul app crashed while returning the truck, now my rental is not even showing in my past or active reservations. App experience is so so.
Alexander KDanielle was amazing.
Jeffrey RHorrible charged me $265 for dolly that wasn’t returned!!! I didn’t even have a dolly!
EDMUND WAllan is an exceptional person! He helped make our day brighter! I’ve been to MANY U-Hauls, but this was the smallest location with the best experience yet! The truck was a GAS GUZZLER. I drove 3 miles and had to put $10 in gas in, and the needle still never moved lol but NO complaints from me. I’ll be back next time I move
Anthony GService was excellent - friendly and comprehensive.
SHELDON BAlways top notch service at this location
Joseph LMy comment. The lady there did a fine job and the equipment was well maintained and served our purposes well. Danielle gets a big "thumbs up" for her service!
Michael EBest place to rent
Joseph LTop notch service ALWAYS
Joseph LFront desk person was Awesome
Chantay BUnfortunately I don't remember the name of the guy who helped me on 09/04/2024 at 1:00 p.m. but he was super helpful and made the process very easy and fast. People like him should provide services in other businesses and teach how to be efficient! I really appreciate his help. (Same review on google maps)
Felix ZOverall it was a great experience. I always use UHaul
eda mCan’t think of anything, everything about my experience was excellent.
Carol DGreat customer service👍🏼
Lisa SNothing to improve on, excellent customer service from Alan as always, very professional and friendly.
John KVery friendly and helpful staff. Would definitely rent from this location again.
Teresa RStaff was extremely friendly. Location and truck were clean
Marzetta LFastest, easiest truck rental I ever experienced. Danielle was excellent.
Daniel QExcellent customer service and nice location .
Remigio GAllen is the Best!!
Pamela WThis location ALWAYS meets and exceeds my expectations..
Joseph LWhen arrived the guy in location extremly rude. Not helpful. Then he commented tired of dealing with uhual and its problems. That he works for the storage company
Diane WAlways the best location to rent from
Joseph LFrom the team member that took my reservation over the telephone to the one that assisted me with my pick up and drop off, the service was excellent.
david mI rented a 15' truck in order to have the ramp. I was moving heavy cases on rollers for a conference and was doing the loading and unloading myself. I made a reservation, paid and the truck was pulled up front for me. The agent then informed me that they were having trouble releasing the truck from a HOLD in the reservation system. The agent made several calls to UHAUL support to trouble shoot the issue. After 30min or so, I was informed that the technical issue was not going to be resolved and I could either leave or rent a van. I ended up renting the van but it caused me major headaches for the next two days loading and unloading cases with expensive gear solo without a ramp. As the customer, it seems ridiculous that one could have a reservation, complete all the paperwork, pay, see the truck that was rented, and not be able to take it off the lot for a simple technical reason. The office team was very nice and did the best they could to help but it seemed like the UHAUL rules tied their hands.
Rich OClean trucks… top notch service .. you can always count on this location
Joseph LThe person who attended to me was wonderful, I have no complaints about him, why I am not going to recommend Uhaul over all, is because I was charged $30 on top of the gas that the truck needed, first I paid for the truck for 24 hours, and I was rushed to leave it that afternoon due to someone needing it the next day. My problem is that a $30 charge for “putting gas” on top of the gallons it needed (The truck didn’t have much gas when I received it), it’s absolutely ridiculous when I only paid $29 for the truck itself, that is horrible for a single Mom who moved by herself and is trying to save as much money as possible. I got charged $155 total, which is absurd and I will be disputing the $30 charge with the bank, and will not recommend Uahul to my friends. Thank you.
Maria PTop notch service
Joseph LAllan was kind and helpful. He made me feel at ease driving the truck. I would definitely come back.
Daisy PThis location IS THE BEST .. Always top notch service and reliable and clean equipment
Joseph L