Your mobile check in process is horrible. Get a new IT team or provider. Whomever developed this app has zero UX experience.
Michael F
Customer Reviews for Atlantic Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We had to wait over 30 minutes for the owner to get there because the staff didn’t know what to do.
Matthew JPerson at the counter had no idea what they were doing. Just told me it wasn't their key. They didn't really speak english. Did not get any receipt as they did not know what was going on.
Yesheya GHave third party agents knowable about U-Haul app.
WILLIAM HMobile drop off -
Ryan SEverything is well.
KATTY GAbsolutely awful experience. Lady there was clueless as to how to rent us a truck. On top of that uhaul Changed our pickup location the night before and whomever did that at uhaul made our one way reservation a local reservation. 3 hours on the phone to get it fixed as we were told me needed to drive the uhaul back 1 hour to other location. Absolutely worst experience ever
Christine CMy information is being used for someone else’s drop off
Emonie BGreat customer service
CHRISTIAAN Jtruck was not clean and the computer equipment and process was too slow. The 26' truck was certainly not a "gentle ride" as advertised. The truck had a front end wobble issue at highway speeds (above 50 mph) Very annoying considering the long distance I was traveling! In addition, I reserved the truck one month in advance and didn't receive notice that the truck was not available until the previous day. I had to located one on my own, a Somers Point, NJ dealer assisted me with the reservation at the last moment. Not very happy with the U-Haul experience, especially considering how much money was spent on this!
Kenneth SJust let the customers be aware that if it isn’t an actual uhaul location they have to be prepared to download the app, sign in and live verify and all that and some people may not have the best internet out there and have a hard time signing in to live verify to get the keys
Roberto VDon't use u-haul
Joseph ZGetting the truck I need for the moving was two hour away from the moving address. But all inconveniences were Well taken care off nicely.
Marcos FThey are very good, but I do not recommend that they rent in an alternative position such as a gas station, because it is a problem, I had many complaints from the owner of the position
Angel RDropped truck off and owner refused to accept. Said there was no where to park truck. Wanted me to drive it to another location in nj. Then yesterday received bill for cleaning truck and late fee.We only moved 2 beds,it didn't need cleaning. Dropped truck off @215 on Sunday,same day I picked it up ,so there is no late fee. This owner of drop off was just trying to get back at me for refusing to take truck to other location.Reported it to place I picked up truck,who referred me to Jasmine Cruz who said she would refer complaint to a manager who should be calling me back.
Dale B