Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rose was a delightful person. We enjoyed working with her. She made it so simple to add a dolly to our rental. She had the truck ready to go when we got there.
LISA G
Rating:
5.0
Customer did not leave a comment.
NATHAN W
Rating:
5.0
Customer did not leave a comment.
DARRIC O
Rating:
5.0
Rose is always friendly and easy to work with.
JOHN R
Rating:
5.0
Customer did not leave a comment.
GERALD W
Rating:
5.0
Rose was just excellent to deal with
JORDAN C
Rating:
3.0
Customer did not leave a comment.
Mike M
Rating:
5.0
Everything went smoothly from start to finish. The equipment was clean and ready for use.
MAURICE W
Rating:
5.0
Good service everything perfect.
MARTIN B
Rating:
5.0
I try to only use this location..
HARRY W
Rating:
5.0
Customer did not leave a comment.
TREY D
Rating:
5.0
Customer did not leave a comment.
JASON L
Rating:
5.0
Customer did not leave a comment.
BRANDI K
Rating:
4.0
Customer did not leave a comment.
Earl K
Rating:
5.0
Nothing! Excellent customer service!
ANTHONY R
Rating:
4.0
Customer did not leave a comment.
KEITH R
Rating:
5.0
Customer did not leave a comment.
JAMES J
Rating:
5.0
Customer did not leave a comment.
BRET B
Rating:
5.0
Very knowledgeable and helpful during the entire process. Highly recommend this location for all your moving requirements.
LARRY B
Rating:
5.0
Customer did not leave a comment.
JAMIE H
Rating:
4.0
Customer did not leave a comment.
PRESTON G
Rating:
5.0
Customer did not leave a comment.
JOHN S
Rating:
5.0
Customer did not leave a comment.
RICHARD M
Rating:
5.0
The trailer was in great shape and the lights worked and it pulled nice. All is good.
KEVIN K
Rating:
5.0
Customer did not leave a comment.
DAVID C
Rating:
5.0
We do not need uhaul services too often but we used this location 4+ years ago for our move from outta town to in town (we used a big box truck) and it worked out great. So when we needed a small trailer this time it was our first choice and actually got the slightly bigger 5X8 because the 4X6 was not available for when we needed it, just to use this location again, and yes the smaller size was available at a couple of our other locations in town. I know nothing about other locations in town so they may be great as well I/We just really liked working with this lady.
HOLLI R
Rating:
5.0
Customer did not leave a comment.
FOREST G
Rating:
5.0
Customer did not leave a comment.
DONAVAN M
Rating:
5.0
Customer did not leave a comment.
JOSEPH O
Rating:
5.0
Very friendly and prepared from my drop off. The place is also an antique store - so just a different atmosphere, not full of boxes and other packing supplies :)
Kimberly D
Rating:
5.0
Clean the floor inside of the cargo compartment. When we unloaded the truck the items had black residue on the bottoms. This put marks on our new carpet and flooring. We had to buy a carper cleaner to clean our new carpet. Not a happy time. Check the floor when renting a truck so this doesn't happen to you.
Steve M
Rating:
5.0
Customer did not leave a comment.
Kimberly B
Rating:
3.0
Customer did not leave a comment.
cutter d
Rating:
3.0
Customer did not leave a comment.
Sarah O
Rating:
5.0
Customer did not leave a comment.
Renee B
Rating:
5.0
Customer did not leave a comment.
Kristian S
Rating:
5.0
Customer did not leave a comment.
Jennie V
Rating:
5.0
Not the fault of either U-Haul location, but we reserved a U-Haul in Casper, WY. The corporate office moved our reservation to Gillette, WY...2.5 hours away each way. They also gave us a 20' truck when we reserved a 26' truck.
I paid more money overall for a smaller piece of equipment than I reserved and had to drive 5 hours for it. This necessitated a 2nd move day with more equipment - which is less than ideal moving out of state.
As soon as I left Casper fully loaded, the check engine light came on. Since I was fully loaded I just gripped the wheel and hoped for the best for a 4 hour drive.
Shannon C
Rating:
5.0
Customer did not leave a comment.
skylar m
Rating:
5.0
Customer did not leave a comment.
Macir W
Rating:
5.0
Customer did not leave a comment.
Andrew J
Rating:
4.0
Customer did not leave a comment.
Jorge R
Rating:
5.0
Owner stayed in contact.
Sheila E
Rating:
5.0
Customer did not leave a comment.
chuck b
Rating:
5.0
Customer did not leave a comment.
Tony C
Rating:
5.0
Customer did not leave a comment.
CHER H
Rating:
5.0
Customer did not leave a comment.
William R
Rating:
5.0
Customer did not leave a comment.
Bennett P
Rating:
4.0
Super friendly service, easy transaction. Highly recommend.
John D
Rating:
5.0
Rose helped us out, outside of her normal business hours!
Jon G
Rating:
5.0
This experience was great,the equipment worked very well, and your employee was very kind and considerate of what was needed, thank you for a great experience.
SANDRA A
Rating:
5.0
Customer did not leave a comment.
RODNEY H
Rating:
5.0
Great experience quick and easy and rose is always so nice and helpful
Kaycee B
Rating:
4.0
Customer did not leave a comment.
William S
Rating:
5.0
Customer did not leave a comment.
Earl W
Rating:
5.0
Customer did not leave a comment.
Nickie H
Rating:
5.0
She was very friendly and helpful
Brandi C
Rating:
5.0
Very helpful and friendly employees. Drop off was quick and easy. A+ experience.
Jeremy M
Rating:
5.0
What would we do without Rose for a uhaul truck!! Used 4 truck rentals to move, excellent and above board service every time!
Theresa M
Rating:
5.0
No improvement needed
Kenneth H
Rating:
5.0
Customer did not leave a comment.
John E
Rating:
5.0
Customer did not leave a comment.
Krystal K
Rating:
5.0
Very friendly and helpful staff
Greg J
Rating:
5.0
Customer did not leave a comment.
Mitchell K
Rating:
5.0
Professional and knowledgeable
Michael S
Rating:
5.0
Very friendly. I really liked the lady that helped me. From in phone to in person. Truck was super clean! Nothing that I moved came out dirty and I really appreciated that.
Sara M
Rating:
5.0
Customer did not leave a comment.
MARTIN S
Rating:
5.0
Customer did not leave a comment.
Nichole V
Rating:
5.0
Customer did not leave a comment.
susan w
Rating:
5.0
Customer did not leave a comment.
JANET S
Rating:
5.0
Customer did not leave a comment.
Chad B
Rating:
4.0
Friendly people.
Larry M
Rating:
5.0
Rose was extremely helpful and answered all my questions.
Cole J
Rating:
5.0
Customer did not leave a comment.
Shaun F
Rating:
4.0
Customer did not leave a comment.
Steve S
Rating:
3.0
Customer did not leave a comment.
iona R
Rating:
4.0
Customer did not leave a comment.
Bruce H
Rating:
5.0
Rose was very nice and super easy to work with and was super helpful!
Dalton W
Rating:
5.0
Customer did not leave a comment.
Timothy N
Rating:
5.0
Customer did not leave a comment.
Gilberto L
Rating:
5.0
Customer did not leave a comment.
John F
Rating:
5.0
Customer did not leave a comment.
samuel m
Rating:
5.0
Customer did not leave a comment.
Chad B
Rating:
5.0
Rose is the best, very kind lady. She's helpful in getting you in what you need, when you need it. She explains all the billing details well, you understand what your being charged. She's right there helping hooking up the trailers on departure and unkooking when returning. I was there to watch her do the same excellent service with other customers as well. Would highly recommend Bay Treasures for all uhaul needs and for a fun little store shopping experience. I will definitely be back.
Pete A
Rating:
5.0
Customer did not leave a comment.
Karla B
Rating:
4.0
Customer did not leave a comment.
darrell g
Rating:
5.0
Customer did not leave a comment.
Bryan S
Rating:
5.0
Rose was exceptionally helpful in getting up what we needed and was very understanding of our situation, I personally thank Rose for all she did for myself and my husband.
Debra S
Rating:
5.0
Customer did not leave a comment.
Kim C
Rating:
5.0
Customer did not leave a comment.
Mark K
Rating:
5.0
Customer did not leave a comment.
Vanessa V
Rating:
5.0
Customer did not leave a comment.
Bj W
Rating:
5.0
Rose is amazing at her job. She sent me text reminders of the time our trailer was due which was helpful at keeping my schedule on track.
Ashlee S
Rating:
5.0
Customer did not leave a comment.
Jerry S
Rating:
5.0
Customer did not leave a comment.
Jason P
Rating:
5.0
Customer did not leave a comment.
Lance J
Rating:
5.0
Customer did not leave a comment.
greg f
Rating:
5.0
Customer did not leave a comment.
Robert R
Rating:
5.0
Awesome customer service. Friendly staff and very helpful. Highly recommended!
