Customer Reviews for Cupboard Propane And Moving Inc
(U-Haul Neighborhood Dealer)

1,348 reviews

4002 Fort Henry Dr   Kingsport, TN 37663

(423) 239-6513

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 8 am - 6 pm
  • Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(423) 239-6513

4002 Fort Henry Dr
Kingsport, TN 37663

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 8 am - 6 pm
  • Sun: 9 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Philip at the cupboard location in Kingsport Tennessee is excellent to work with and very professional, I have rented trailers car haulers and other items from him in the past and he is super to work with thank you U-Haul for a very positive experience

Gary W. 
Rating:
5.0

Staff is amazing and process was quick and easy.

RALPH H. 
Rating:
5.0

Customer did not leave a comment.

Kevin T. 
Rating:
5.0

This location was great and helpful! My issue is with UHAUL canceling my initial location without letting me know and having me go 30 minutes to a different location for a move that was five minutes away from my old house. I think that's simply ridiculous and the UHAUL on Roan in Johnson City was also very rude and lied about informing me about the cancellation a day before my move. I ended up paying so much for something that would have cost me much less!!!

Gladys B. 
Rating:
4.0

The trailer was well maintained and clean in the inside. The trailers were parked under trees and extremely dirty on the outside (leaves and debris). This did not affect the performance of the trailer, which worked great, but just kind of an eye sore.

Thomas L. 
Rating:
4.0

It wasn't until after we got the trailer hitched up that we discovered that a clearance light and a license plate light weren't working. Since I had to take the unit into Canada, we didn't think it would be a good idea to ignore these minor problems. So hitching up and getting on the road took longer than expected or wanted.

Wayne B. 
Rating:
5.0

Great location. The people there are friendly and efficient.

WILLIAM B. 
Rating:
3.0

Customer did not leave a comment.

Aaron O. 
Rating:
5.0

Customer did not leave a comment.

Lynda P. 
Rating:
2.0

Number one, i hate using uhaul. What was supposed to cost $323 ended up costing well over $750 because they fee you to damn death and then there's “oh, we'll add extra miles so you don't go over since you have to come here to get the equipment you paid for”. Nope. Charged a dollar a mile. THEN, rented a tow dolly for my car. The guy hooks the dolly to the truck and says “You're good to go!”. I said there's a car that goes on it. He said yeah, we don't do that but i can send you a video. Oh good! Let me watch a video that determines whether my car flies off this dolly or not. Ended up calling a mechanic friend and getting on the road almost 2 hours late.

Erika C. 
Rating:
5.0

Great service. Checkout, hookup and check-in was a breeze. Fair price.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Eunice R. 
Rating:
5.0

Customer did not leave a comment.

Raj B. 
Rating:
5.0

Customer did not leave a comment.

Dylan V. 
Rating:
5.0

Customer did not leave a comment.

Keith V. 
Rating:
4.0

Customer did not leave a comment.

Kay R. 
Rating:
5.0

Everything went well. No changes needed.

James C. 
Rating:
5.0

Awesome place. People are fast and friendly, made sure I had everything I needed and had me on my way in no time. Also , the after hours drop-off was so convenient. I was very satisfied with all aspects of my u- haul experience. I plan on taking my propane tanks there to get them refilled next week. KImmy B

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

Phillip F. 
Rating:
5.0

Service was perfect

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Make it easier to rent without having a credit card. However overall I was extremely satisfied with my experience

Heather S. 
Rating:
5.0

Customer did not leave a comment.

Lisa R. 
Rating:
5.0

Customer did not leave a comment.

TIM S. 
Rating:
2.0

One worked, who spent about 40 minutes helping one customer with a trailer issue while 2 groups waited for him. Not sure why you have a guaranteed pickup time if you can't meet it. Not his fault, he needed more help. Truck I rented was full of garbage in the cab, spit bottle, fast food papers, water bottles, etc.

Glen W. 
Rating:
4.0

Customer did not leave a comment.

Ben C. 
Rating:
3.0

Customer did not leave a comment.

BRYAN V. 
Rating:
5.0

The staff were very helpful.

brian S. 
Rating:
5.0

Customer did not leave a comment.

Joshua D. 
Rating:
5.0

The floor of the cab was dirty, and the windshield was dirty. Also, the box of the truck needed sweeping.

Phillip F. 
Rating:
5.0

nothing....the sales rep was very courteous and helpful.

STANLEY C. 
Rating:
5.0

Customer service was great. Equipment was clean and ready to go. No problems at all. Easy in and out location

Calvin B. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

Outstanding customer service! I could not have received any better service than what the manager at Kingsport uhaul did ! I was so happy they had what I needed at the time and what the manger did . From my phone call to getting home Uhaul saved my day !

Kyle B. 
Rating:
3.0

Lady at the counter could not hook it up or connect it. Seemed very I knowledgeable on trailers and the process.

JEFFREY D. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Keep up the great job. Phillip gave us excellent customer service. Many thanks!

sharon B. 
Rating:
4.0

Have fuel tanks “full.”

Gordon C. 
Rating:
5.0

Philip was excellent to work with, he was responsive to my voicemail immediately, professional, and very friendly In my opinion he's an excellent ambassador for U-Haul thank you for the positive experience

Gary W. 
Rating:
5.0

Customer did not leave a comment.

Eldridge E. 
Rating:
5.0

Hassle free drop off

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Bobbie V. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Have had many issues with uhaul in Bristol Tennessee with extra charges days later and very excited to have this place to rent bc of that now I can get jobs done and not worry about hidden fees

CODY A. 
Rating:
1.0

Rude, crass, non-helpfull, made the customer feel unwanted, guy was a true A$$.

Dakota H. 
Rating:
5.0

Customer did not leave a comment.

LINDA B. 
Rating:
5.0

Stop doing the per mile charge

Jeffery F. 
Rating:
5.0

All good.

Lawrence E. 
Rating:
5.0

Customer did not leave a comment.

HARRISON R. 
Rating:
5.0

This is the only place to rent a U-HAUL.

DEBORAH S. 
Rating:
4.0

Customer did not leave a comment.

ALFREDO G. 
Rating:
3.0

Customer did not leave a comment.

DOUGLAS L. 
Rating:
5.0

Customer did not leave a comment.

TONI S. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

RANDAL D. 
Rating:
5.0

Extremely friendly and helpful!

Stan S. 
Rating:
5.0

Customer did not leave a comment.

BRYAN SCOTT V. 
Rating:
3.0

Customer did not leave a comment.

CARL C. 
Rating:
5.0

Customer did not leave a comment.

Emory S. 
Rating:
3.0

The interior of the cab was a mess on the floor and arm rest. The clerk could use some training on customer service and tone of voice

DIXIE W. 
Rating:
5.0

I always prefer to do business here. Demetrice is sweet and professional. Phillip is also a really good guy, fast, helpful, and very knowledgable. Wonderful business place!

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

LIETZLEANN F. 
Rating:
5.0

Customer did not leave a comment.

Jimmy T. 
Rating:
5.0

Customer did not leave a comment.

ADAM B. 
Rating:
5.0

The man at the location was very helpful, and even offered to park the returned trailer, which was great considering this was my first time pulling a trailer.

ROBERT S. 
Rating:
5.0

Not a thing, This place and the folks running it are perfect !! Great experience !!

JAMES H. 
Rating:
3.0

Customer did not leave a comment.

Goran P. 
Rating:
4.0

It was pretty expensive. It should cost a little less.

ADIL P. 
Rating:
4.0

Customer did not leave a comment.

STANLEY C. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA F. 
Rating:
4.0

Chang the night lighting to highlight the UHaul lock box for key drop. It is easy, if you don't know, to mistake the post box.

LEVIN T. 
Rating:
5.0

Excellent service, very nice and professional. Highly recommend!

Scott Y. 
Rating:
5.0

They went above customer service. Acknowledged me immediately explained he would need 1 minute to completely open. Explained everything.when asked if I could get the equipment the other company couldn't provide he comped the charge for the furniture dolly. This location saved any possibility of using ubaul again

PATRICK R. 
Rating:
5.0

Phillip, the location manager was EXTREMELY helpful in getting me set up with the right retailer and accessories and drop off instructions. It was the best and easiest part of my moving process.

RODD R. 
Rating:
5.0

Thank you for your great service we are always treated very nice each time we rent one of your trucks

OAKLEY M. 
Rating:
3.0

It wasn't this person's fault. I was told 10 different things from previous reps. Was told I was going to have extra miles and credit applied and never did. I will never use uhaul again.

ELIZABETHSUZANNE C. 
Rating:
5.0

The truck reaked of cigarette smoke, the cab was filthy.

JIMMIE S. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
4.0

$10 appliance dolly rental is unreasonable. We used it for a washer/dryer and that was all it was good for. That was nearly 14% of our total final contract bill of $72.45. Clean the windows of the moving truck or provide a bottle of Windex and paper towels and I would've done it for the next customer. The “location” personnel could've been helpful by helping set the passenger side view mirror. It was out of adjustment and it required my getting in and out of the truck 3 times to get it adjusted correctly. I had to stop shortly after leaving the location to set the mirrors.

CHARLES H. 
Rating:
3.0

One bag of the moving blankets was wet and smelled of mildew. I wasn't happy about that issue.

LEE C. 
Rating:
1.0

He was rude and made a statement asking why we don't have a man traveling with us!!

LADUSTA O. 
Rating:
5.0

Good return

Kenneth H. 
Rating:
5.0

Same as pickup. Great service. First time user for uhaul. Would do it again.

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

BETH F. 
Rating:
5.0

Customer did not leave a comment.

VAN R. 
Rating:
5.0

Very helpful gentleman at office.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

CAMEO K. 
Rating:
5.0

Customer did not leave a comment.

Amy G. 
Rating:
5.0

Customer did not leave a comment.

LISA S. 
Rating:
5.0

Love those folks. So nice, and extremely efficient. Great to work with on uhaul rental!

KIMBERLY C. 
Rating:
5.0

Phillip always goes the extra mile to get me the auto transporter when I need one. I recommend this group they are honest and up front. Thanks for always helping me.

GEORGE G. 
Rating:
5.0

Keep up the great help. Phillip is a great person to work with.

GEORGE G. 
Rating:
2.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

Customer did not leave a comment.

TERRY M. 
Rating:
5.0

Online check in is a challenge. Quit trying to upsell every step of the way.

Brady R. 
Rating:
4.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

JERRY S. 
No reviews have been submitted for this location.

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