no staff available when returning the key back to the store
Dorel D
Customer Reviews for Des Plaines Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
RICH, AT THE DES PLAINES ACE HARDWARE GOES ABOVE AND BEYOND. THIS IS THE SECOND TIME WE HAVE RENTED UHAL WITH HIM AND EVERYTHING GOES AS SMOOTH AS CAN BE. GREAT JOB BY RICH AND EVERYONE AT DES PLAINES ACE HARDWARE!
JAY FOn point!
ALEN HIt was confusing at first bc I had to take pictures and upload. Trying to figure out how it worked took much longer than I expected, which was annoying since I was anxious to get going.
JUMIN AGreat overall experience beginning with reservation process all the way through picking up and dropping off the truck.. I would highly recommend U-Haul truck rentals to both family and friends.
NICKOLAS TStop changing pick - up and drop off locations! You cost me an extra small fortune with your antics! I will let as many people know how you screw customers over with your non- services and up charging because you reschedule a truck! Social media will hear about your bs business model.
FRANCISCO PNot much. This was pretty seamless
AARON Rthanks
DOREL BGreat people, great service, nice equipment
MUHAMMAD AGreat service and the experience was smooth from start to finish. Knowledgeable staff onsite at Ace hardware. Thank you
Jorge RHave the key in the lockbox to avoid waiting inside store
Randal DExcellent service, friendly staff
MUHAMMAD Aexcellent service at pick up and drop off, a very pleasant experience
Dan kI had a great experience with this rental. I had under estimated the time I would need, and was easily able to extend for extra time. I appreciate the whole transaction.
John KStaff at the Ace hardware are friendly and efficient - service with a smile.
LAURA KMake sure to hire people who are on time to do their job!!
Michael CIf the inside area of a truck was more clear will be A+. And I wish no dash lights in a future in a truck. ( like as tire pressure , etc. )other than that very fun and nice experience. Always like to take an U-haul for moving staff! Recommended.
Nazar ZI cleaned the dash and inside including the vacumed the van. Washed the front window so you can see out of it. Good running van on the road.
john dMistakenly charged for optional insurance coverage but was not fault of local facility. Was credited for the overcharge.
David SI RESERVED a U-haul in my area only to be moved to a U-haul location 15 miles away from where I actually needed to pick up and drop off. The pick up location was changed an hour and a half before I needed to go pick it up and it was an hour drive which I hadn’t planned on making. Why are there reservations for the u-haul trucks if you’re not going to honor that reservation at the location that I chose? I also had to eat the cost of the extra mileage on the truck that I didn’t plan on making.
Kasia MI specifically elected against collision insurance and am now being charged for it.
Genevieve CI was charged for 185 miles even though I only drove 40. I was severely overcharged, the van was covered in ice and snow. When returning the vehicle I put less than 6 dollars in gas in to get back to full.
Jeremy TThe mobile check in did not work (gps location falsely rejected), but the person at the counter was very helpful and took care of everything and everything else was otherwise an easy process
KYLE GThe representative was rude and not attentive. Had an initial problem with the truck, seeked help from store, and was told by guy working the counter that he cant help and doesn’t work for uhaul.
OYKU ASatisfactory
Ibrahim OConvenient and has a big parking lot.
Katsunori II had a wonderful experience UNTIL dropoff. Ace Hardware employees kept trying to charge me more than I was quoted. Both employees were rude and unprofessional. When I questioned the final amount they kept saying we don't work for Uhaul. They would not investigate why my final bill was nearly $50 over. As for the Uhaul area manager, he didn't even bother to answer his phone. It turned out I was charged for 8 gallons of gas even though the truck was returned .with the correct amount. Do not rent from this location unless you want to spend two hours on the phone with Uhaul to get your money back. By the way, the Ace employee with long hair was especially rude and condescending.. Do yourself a favor and stay away. .
Kelly GVan was old but very well maintained
Benjamn HVery easy process in and out.
Lisa PAce employees were friendly and efficient at pickup and drop off’.
Susan SOne of the associate at Ace hardware helped. He was great
Ankit K