People at the front of the store didn't even know they had U-haul vehicles, so it took about 30 mins before we had the vehicle. It would have been faster if the website said to go to the key counter. Also the vehicle was a bit dirty, not bad but not as clean as the U-hauls we have gotten from the Mobil 5 mins away from the Ace Hardware.
Jessica S
Des Plaines Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Des Plaines, IL 60016
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- 4.0 Average Customer Rating
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How U-Haul Reviews WorkUhaul changed my location for drop off. I was confused as to where to go.
Robyn BOnly one person knows how to check you in and out ..my actual bill was 20.00 less than the estimated bill I paid due to less than the miles I estimate .. I am still waiting on my refund of the difference
JOHN KAll good!
MATHEW PThey don’t give you any confirmation at drop off, they took hours to actually close out my return. I returned it at 5:30 and it wasn’t done until the next day. Had to call U-Haul customer service to make them aware so they would not charge me extra time
JOSEPH B