Customer Reviews for Excel Management LLC
(U-Haul Neighborhood Dealer)

51 reviews

207 E Fern Ave   Foley, AL 36535

(251) 943-3549

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(251) 943-3549

207 E Fern Ave
Foley, AL 36535

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Picked up at 9:30pm, had trouble getting mobile pick up to work. SO HAPPY I got a real person on the phone after a 10 min wait. She fixed everything within 5 minutes, I got my key and drove away...

Cindy J. 
Rating:
5.0

Customer did not leave a comment.

robert B. 
Rating:
3.0

Customer did not leave a comment.

Jonathan A. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
2.0

I went in and nobody was there! They gave Mr a phone number of Uhaul person. I called 3 times and no call back. Them I went online and made reservation. Why do you have an office if you have to have Service master employee try to get them to c was all you. Also made reservation to have it loaded by hone movers. They were double booked and would not make it till late. I said forget it! Why promise to be there at 1030am and thinks it's ok to change it to 4 or 5 pm!

Mary B. 
Rating:
5.0

Ffffff

Vitalie B. 
Rating:
3.0

Uhaul app kep giving us to go to locations over 30 miles away and the truck was right in front of us.

Robert R. 
Rating:
2.0

I talk one thing and do another,not sufficient communication

Vitalie B. 
Rating:
5.0

Very easy return for one way trip!

LYNDA H. 
Rating:
3.0

Customer did not leave a comment.

SheilaAnn H. 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
5.0

Customer did not leave a comment.

Bert M. 
Rating:
4.0

Customer did not leave a comment.

Dana N. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Excellent service.

DIXON G. 
Rating:
4.0

Customer did not leave a comment.

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

RONNIE T. 
Rating:
1.0

Difficult to find and enter the building.

ALBERT B. 
Rating:
3.0

You really ,need to train personnel on loading ,,and properly securing cars , on trailers

DEBORAH B. 
Rating:
4.0

Easy transition overall.

mark H. 
Rating:
5.0

Site was closed.

ELENA I. 
Rating:
5.0

My U-Haul Agent, Lisa was very efficient personable and perfect. She was hands on and so helpful!

ROXANE M. 
Rating:
5.0

Customer did not leave a comment.

bobby J. 
Rating:
3.0

Customer did not leave a comment.

LUKE E. 
Rating:
1.0

Unit was not ready, or clean. The customer service line rep was rude and unhelpful after my truck pickup location was changed without notice.

Justin W. 
Rating:
3.0

Truck smelled like cigarette smoke.

WALTER B. 
Rating:
5.0

Excellent and friendly customer service with Tina. Had all the packing supplies I needed. Truck was clean. Made my move a little less stressful

RONALD B. 
Rating:
3.0

I ordered an appliance dolly but no one left it on the truck. This proved to be a huge disadvantage when I had to carry a washer and dryer up 32 stairs at this apartment. To make matters worse I was then sent a receipt where I was charged for an appliance dolly that I wasn't provided with.

Logan G. 
Rating:
1.0

Dropped off the truck and trailer on a Sunday, which was a day earlier than on contract. Location was closed, called the number on contract and verified I was dropping equipment off, put key in drop box and I was still charged an extra day rental on truck and trailer. Still have not gotten that resolved.

JOHN B. 
Rating:
5.0

Easy online check in and return

GERALD S. 
Rating:
5.0

Every representative was courteous & professional...helping to make a long 1200 mile moving trip managable & affordable.

JESSE K. 
Rating:
4.0

Customer did not leave a comment.

Sherri H. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN K. 
Rating:
5.0

The lady that was working there, was extremely helpful.

ALBERT H. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN K. 
Rating:
5.0

Great experience. Will be using again in a couple of weeks!

Dawn G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Tina and staff always helpful

GARY C. 
Rating:
4.0

We returned it on Sunday, so there was no one there.

janice T. 
Rating:
1.0

Pick up took hours! Truck was absolutely disgusting! Location was listed to have the dolly I needed and they didn't. I had to go to multiple locations to find one in resulted in me adding more miles than I was expected to. I'm very disappointed! Horrible experience. Never will use or recommend uhaul again.

BRITTNEY C. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLEY D. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
1.0

I have used u-haul no less than 50 times and this was the worst experience. After completing everything online and doing the pre-checkin and it being confirmed by u-haul online, they had me go through the entire check-in again. When I started questioning what they were doing they just blamed it on the weather, when really it was incompetence that prevailed. I needed the vehicle first thing that morning and it took over 30 minutes to complete check-in. They open later and close earlier than other locations, and were a shabby set-up all together. After further research, to improve and based on all the other locations in the Foley/Gulf Shores area, shut this one down.

william G. 
Rating:
5.0

Customer did not leave a comment.

SHERRY B. 
Rating:
4.0

Nearest drop off should have been Marion Lumber, my home town, however it wasn't in the drop off list. Also the phone number given for the drop off location was no longer in service and when I arrived at the drop off location it was closed (due to attending a funeral).. otherwise it was a good experience. You need to get your website current.

GARY LYNN P. 
Rating:
4.0

Customer did not leave a comment.

William Q. 
Rating:
5.0

Customer did not leave a comment.

Seth B. 
Rating:
4.0

Customer did not leave a comment.

GERALD R. 
Rating:
5.0

Customer did not leave a comment.

BEVERLY E. 
No reviews have been submitted for this location.

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