Customer Reviews for Exxon
(U-Haul Neighborhood Dealer)

61 reviews

1709 Lake Wheeler Rd   Raleigh, NC 27603

(919) 662-1480

Location Hours

  • Mon-Sat: 9 am - 7 pm
  • Sun: Closed

Services at this Location:

Contact Us

(919) 662-1480

1709 Lake Wheeler Rd
Raleigh, NC 27603

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 7 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Drew E. 
Rating:
1.0

Abandoned gas station is the drop off location. Trash everywhere, hand written lettering on side door saying U-Haul was only indication it was a valid drop off site.

John P. 
Rating:
4.0

Customer did not leave a comment.

Angelina H. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
3.0

As others have said, this location is on the lot of a burned out/closed Exxon station and is, overall, just kind of sketchy. The only way we knew we were in the right place was because there was a line of U-Haul trucks parked there. The U-Haul representative was just hanging outside his car (outside of the burned out/closed Exxon station) when we arrived, and sort of moseyed over to the truck. We had no way of knowing who he was or why he was there. It was uncomfortable, since we were handing over the keys to a very expensive truck and he was just hanging out in the parking lot. He was perfectly pleasant and efficient. The location is certainly not a professional location, and I would be very reluctant to use it again. I certainly wouldn't want to be there in the dark.

David C. 
Rating:
3.0

The U-Haul parking area is nice. The Exxon is shutdown and the store front is a mess. I like the location for the convenience. The lock boxes and key drop off are a solid plus. I will be doing more business with this location. By the way, I had to call customer service for help getting my truck. The lady that helped me was so awesome!!!!!

Peter F. 
Rating:
4.0

Customer did not leave a comment.

Alice F. 
Rating:
4.0

Customer did not leave a comment.

JULEANA L. 
Rating:
1.0

Pick up location was a closed burnt down gas station with police tape around the building. Uhaul was taped in the door with blue painters tape. I”This location recently was closed due to multiple shooting. Not safe!

Kahle V. 
Rating:
1.0

The truck had trouble starting up which was very concerning. pickup location seems very unsafe and very unclean and dirty. weird experience i wasn't expecting from U-Haul.

savannah S. 
Rating:
5.0

The agent at this site was extremely nice, pleasant and helpful. I would recommend this location.

Jeffrey M. 
Rating:
4.0

Customer did not leave a comment.

Joseph F. 
Rating:
2.0

Could not check in virtual and pick up keys. Had to wait for person to come to location. Truck was clean and well maintained. First location was Mario's deli and grill didn't have the 20' or any big trucks. Had to wait for them to schedule me a 20' at another location.

Candace C. 
Rating:
5.0

The drop off location the individual didn't key in my return readily They did it the next day.

JESSE H. 
Rating:
5.0

Customer did not leave a comment.

Linda P. 
Rating:
5.0

However, the original rental was supposed to be at the garner location with a truck twice as big. They never opened thier doors. This inconvenience cost my boy twice as much..

rusty L. 
Rating:
1.0

Customer did not leave a comment.

Denise M. 
Rating:
2.0

I had to do my paper work in a van

Franklin M. 
Rating:
4.0

Fix outside appearance, make more organized, better professional signage, get rid of clutter, better lighting.

THOMASALAN I. 
Rating:
3.0

This location was a closed (apparently permanent) Exxon station, did not know this until I arrived. I had to leave to find gas then return. When I came back a man appeared out of nowhere to check me in. If he had not known my name I would have had no idea he worked for U-Haul.

Gerald C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

Customer did not leave a comment.

Janice B. 
Rating:
5.0

Great service and return was super easy.

Tabitha G. 
Rating:
5.0

Customer did not leave a comment.

Janice B. 
Rating:
4.0

My only complaint with renting this truck was that I did not have the option to rent this truck for the exact amount of time I needed it. I was made to rent a truck for 4 days, even though I knew I would only need it for 2 and I had to pay for a 4 day rental. I only wish I had the option to receive a partial reimbursement.

Cecelia J. 
Rating:
5.0

Customer did not leave a comment.

Jeremy N. 
Rating:
3.0

Customer did not leave a comment.

Kala H. 
Rating:
5.0

Customer did not leave a comment.

Diane E. 
Rating:
2.0

Customer did not leave a comment.

CASEY K. 
Rating:
2.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
3.0

The person who checked us in was very helpful.

TIMOTHY H. 
Rating:
1.0

At the drop off I arrived at 1:50pm It was behind a gas station and there wasn't any clear makings to tell me I was at the right place. There was only one other uhaul there so I wasn't sure if it was right. I go inside to drop off the truck and trailer and I ask the front desk person where to do it. He says “The uhaul guy isn't here right now he will be back in ten minutes.” I said “no worries.” I go outside and wait ten minutes. When I go back in at 2:00pm the uhaul guy still isn't there. So I keep waiting, I go back in at 2:10pm, still not there. 2:20pm he still isn't there. So I try to do the online drop off but find out I can't do that because at the pick up the contract has the messed up miles on it so I'm stuck with the truck till the guy shows up. Finally 2:30pm he is there and when I go to give him the keys he asks me to move the truck to the back. “No problem” I day and I do that. . I park it where he wanted me too and when I go to give him the keys he asks me “ Can you drop the trailer here and park next to it?” Frustrated I say “sure” and I drop the trailer and park next to it. He finally takes the key and I left. Worst uhaul experience of my life!!!

harley M. 
Rating:
3.0

Customer did not leave a comment.

Jason A. 
Rating:
5.0

Very nice gentleman processed things fast and got me going and same when I returned.

David M. 
Rating:
4.0

Customer did not leave a comment.

ADAM J. 
Rating:
3.0

Clean the back of the truck out before renting out to a customer

CHEQUITTA W. 
Rating:
5.0

Customer did not leave a comment.

PETER H. 
Rating:
3.0

Customer did not leave a comment.

angela S. 
Rating:
5.0

Customer did not leave a comment.

Sabrina G. 
Rating:
5.0

Manny is very pleasant to talk to He answers all questions with no hesitation He is an asset to the company Job well done

william M. 
Rating:
5.0

None

Nicole W. 
Rating:
1.0

This location felt extremely unsafe. The tow dolly I was given was not in working condition. I expect a full refund for this. Would absolutely never recommend this location or Uhaul to anyone.

Kayla W. 
Rating:
1.0

Pickup is not 24/7 if you can only pick up during a certain window in the day (9-9 per say). The email telling you what to do on the day of pickup takes you to the wrong website. Call center staff friendly but unable to help.

Charles R. 
Rating:
1.0

No drop off box and employee didn't want to take key. He kept saying there should be a drop off box. Well, there wasn't!! I asked him if he would rent a truck if someone wanted one , he said yes. I told him then he can take my key! He finally took the key and I received a receipt for it the next day. Put out a drop off box or get a competent employee.

Pamela G. 
Rating:
1.0

The online check-in agent could verify my alternate-contact the first attempt, so she timed out my check-in, then CANCELLED THE RESERVATION which told me to make a new reservation online for another day. Thank God I found someone inside who could help me straighten it out, because the 20 min wait trying to get a hold of customer service was definitely not going to happen.

Nolan B. 
Rating:
5.0

Dropped the vehicle off with no problem. After I realized that I left my house key on the U-haul truck key. I texted the uHaul operator and we've worked out a way to get my key returned to me. operator's name is Bunya Mannie.

Gregory S. 
Rating:
2.0

Customer did not leave a comment.

SUZANNE L. 
Rating:
3.0

Customer did not leave a comment.

Anthony P. 
Rating:
2.0

The people at this location did not seem to know what to do when we showed up at our scheduled pick up time. It took a while for them to get in touch with someone from uHaul who knew what to do so we could pick up the truck which was already sitting on the lot ready to go.

Gregory C. 
Rating:
4.0

Customer did not leave a comment.

Calvin L. 
Rating:
4.0

Customer did not leave a comment.

John V. 
Rating:
3.0

Customer did not leave a comment.

Dean W. 
Rating:
3.0

Customer did not leave a comment.

Vince T. 
Rating:
5.0

Customer did not leave a comment.

Svetlana Z. 
Rating:
2.0

I was confused as to where to even go when I got there. Communication was sub. Not much to gather when turning in the key and calling this location or 1-800-GOU HAUL, the wait or lack of picking up after constantly waiting 15+mins needs to be worked on. No reason U-Haul, not just this store, should have callers waiting 15-20mins to at least be acknowledged.

Cay D. 
Rating:
2.0

The place looks a bit sketchy. I'd have been nervous dropping off there at night with everything far from the road and behind a disused fast food place.

David K. 
Rating:
1.0

I was very disappointed that the pick up location was changed from Storage King USA to the Exxon. The reason we reserved at Storage King was to avoid the very problems we encountered at Exxon. We arrived on time but had to wait 45 minutes for Gail to arrive and process our order. The computer would not let her enter the key number because the Exxon attendant the night before did not properly check the U-Haul in. Also, the U-Haul had not been cleaned after check-in. The whole experience reminded me of having a flight time or gate number changed. It's very annoying when you as a customer do the right thing, but then things happen beyond your control and the company lets you down by changing your reservation. I will add that our experience in Raleigh was typical of a big city. Quite the opposite happened in small town Starkville, MS where we turned the U-Haul in.... efficient service with a smile!

Scott L. 
Rating:
1.0

Horrible manager at this location. Please avoid. Had to wait 35 mins past my reservation time just for the manager to show up. Shes new and doesnt know much about uhaul.

EUGENIA B. 
Rating:
3.0

The truck pick up was fine. Since this was a location transfer since the original rental was not actually in uhaul inventory, the new location did not have the accessories I rented along with the truck. Not a super big deal. Overall, I was able to get a truck.

Christopher H. 
Rating:
3.0

Customer did not leave a comment.

Alycia F. 
No reviews have been submitted for this location.

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