Location staff were very helpful and patient.
Amr A
Exxon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Raleigh, NC 27603
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Customer Reviews
- 3.5 Average Customer Rating
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Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkI ordered a 20-foot truck at least two weeks in advance of my pickup date. When I arrived at the pickup location, the truck was there but the keys were still with the previous renter. I was told that it would be an hour and a half until the keys could be returned. To accommodate me, I was given a 26-foot truck at the same price I'd contracted for the 20-ft truck. The 26-ft truck had over 100,000 miles on the odometer, and it drove and operated like a truck that had been driven over100,000 miles.
WILLIAM JIt’s at a gas station and the employee was not helpful. There are no drop boxes to return the keys and the employee was clueless when i asked where i was supposed to leave the key. I’m 7.5 months pregnant and he had me walking back and forth from the rental to the inside until he finally just took the key himself. The parking lot is also crammed and small. It looks like it’s the parking lot of an abandoned building
Jamia JI wouldn’t recommend this particular location only because the code for the lockbox is different than what uhaul customer service provided and it took almost an hour to get into the lockbox. We also came to this location for the 716 capital blvd location because they were very rude at the capital blvd location. This lake wheeler has better customer service.
Latasha AVery nice customer assistance.
ANDREA J