Customer Reviews for First Stop Title Pawn Inc
(U-Haul Neighborhood Dealer)

297 reviews

132 E Main St   Roanoke, AL 36274

(334) 863-5040

Location Hours

  • Mon-Tue: 10:30 am - 5 pm
  • Wed: Closed
  • Thur: 10:30 am - 5 pm
  • Fri: 10:30 am - 6 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(334) 863-5040

132 E Main St
Roanoke, AL 36274

Services at this Location:

Location Hours

  • Mon-Tue: 10:30 am - 5 pm
  • Wed: Closed
  • Thur: 10:30 am - 5 pm
  • Fri: 10:30 am - 6 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

We rented on Thursday and had to return on Saturday was charged an extra $55. Website said we would get a receipt for the extra $55 and never got it on email as indicated. This location is closed Saturday and Sunday.

Randall S. 
Rating:
1.0

Customer did not leave a comment.

Staci T. 
Rating:
5.0

Customer did not leave a comment.

CURTIS T. 
Rating:
4.0

Customer did not leave a comment.

JamesH B. 
Rating:
4.0

Customer did not leave a comment.

Will C. 
Rating:
5.0

Customer did not leave a comment.

Chris P. 
Rating:
5.0

Customer did not leave a comment.

KELLY D. 
Rating:
5.0

Although this location was good, my original location did not even have the truck that I reserved. I had to already drive 20 minutes to get to that location. The person at the location said "Yeah, I don't know why they sent you here because we don't have that one." So, I called the u-haul customer service and had to look for somewhere else. I asked them to please call ahead and make sure the u-haul was at the location because I was not driving somewhere again to not have an available truck. The next available one was an hour away from where we already were so we were forced to go there. All in all, I was pushed back about 3 hours and had people waiting at home to help me move. I was given extra miles to compensate, but I think the customer service reps need to call the locations they reserve at to ensure they will have the u-haul before the customer travels to pick it up so this will not happen. Thank you.

Lindsey G. 
Rating:
4.0

The pickup place was nice but disappointed that it was an hour away from where we made the reservation.

JEFFREY J. 
Rating:
5.0

Customer did not leave a comment.

Shirley T. 
Rating:
4.0

Customer did not leave a comment.

Tracey D. 
Rating:
3.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

Josh C. 
Rating:
5.0

Customer did not leave a comment.

Alecia F. 
Rating:
5.0

Customer Service very friendly and knowledgeable.

Monica L. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Sarah R. 
Rating:
5.0

Customer did not leave a comment.

MARTHA Y. 
Rating:
5.0

Fast and efficient and very kind.

Mel R. 
Rating:
5.0

Tracy at roanoke was very helpful and communicated with me so well. I am not satisfied with uhaul in that i have to drive to roanake to pick up the truck when i needed in auburn al. Uhaul provided extra miles to accommodate but the gas i had to pay for which is obviously an extra incurred cost.

JENNIFER H. 
Rating:
3.0

Customer did not leave a comment.

TAMMY S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Couldnt have been a better experience

TERRIE B. 
Rating:
5.0

Well, was supposed to pick up in Lineville 30 miles away but was re-routed since Lineville truck did not come in. No fault of individual dealers, but UHAUL failed to notify me . So it changed a lot of planning.

RUSSELL W. 
Rating:
5.0

The drop off location that was emailed did not have a drop box there was only one uhaul trailer off to the side of a parking lot. There was no visible uhaul business. Had to locate another that had a visible drop box. Called the uhaul number on the contact to report where I was leaving the trailer. The person who FINALLY answered was confused and kept asking where I had left the keys to the truck. He finally transferred me to someone who never answered. I am just happy that the fact that the trailer was returned is confirmed.

MARTHA Y. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

DERRICK H. 
Rating:
5.0

Customer did not leave a comment.

CHANDRAHAS P. 
Rating:
3.0

Secondary (chain) tie down missing. Racheting mechanism had to be oiled before it could be used.

MICHAEL T. 
Rating:
3.0

Customer did not leave a comment.

Kimberly R. 
Rating:
3.0

Open earlier. 10am is to late, would have like to picked up truck about 7am

LOIS O. 
Rating:
5.0

Haul changed my pickup location at the last minute and I had to drive 1 hour from Auburn to get my hauler. Totally ruined my plans for my daughter's graduation…but I had no other choice but to take what they had. This is a complete 180 from my last experience and now I doubt that I will count on their guarantees. And yes I still had to pay full price for the rental! Horrible experience.

DANNYMAR L. 
Rating:
5.0

Customer did not leave a comment.

Bonnie K. 
Rating:
5.0

Quick easy return and employee was super friendly and helpful!!

WALTER R. 
Rating:
1.0

Roanoke will not answer the phone . Our truck was full of drink bottles and trash. The floor boards and seats and doors had dried red mud on them.

TARA F. 
Rating:
3.0

Don't book 9am pickup when the place doesn't open till 10!

STEVE P. 
Rating:
3.0

Make sure when hand trucks and such are requested they are included in the reservation.

Patricia H. 
Rating:
3.0

The cab of the truck had several roaches in it.

KAREN H. 
Rating:
1.0

The personnel at this location would never answer their phones and did not show up to work the day we were to pick up our truck. Luckily Uhaul customer service helped us

MARTIN F. 
Rating:
2.0

They weren't open at 10am as sign stated and had to be called by a local person to come in. They arrived and told us to wear masks inside as they were just getting over COVID, they worn no masks and hand sanitizer was not in use. The auto transport I was forced to pick up here was not on available as it had been "stolen". I was sent well out of my way to get another and lost 3 hrs of use on my rental time of the truck. Very disappointing.

Kathleen L. 
Rating:
4.0

Customer did not leave a comment.

ASHLEY F. 
Rating:
5.0

Customer did not leave a comment.

Barbara B. 
Rating:
3.0

Customer did not leave a comment.

Ashley F. 
Rating:
3.0

Not happy with UHaul

MARTHA Y. 
Rating:
3.0

Customer did not leave a comment.

rodney K. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
1.0

My reservation was at 9 o clock but the location wouldn't open until 10 o clock so I couldn't get they key until the owner got there and that didn't happen until 10:30. The truck was well maintained but not extremely clean.

Thiago Henrique R. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Cassandra S. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

Randolph S. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK M. 
Rating:
5.0

Customer did not leave a comment.

robbie B. 
Rating:
5.0

Customer did not leave a comment.

Debra K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM N. 
Rating:
3.0

We had difficulty getting through the online process.

James S. 
Rating:
4.0

Longer hours. Opening at 10 am is a bit late

GERALD G. 
Rating:
5.0

Customer did not leave a comment.

ANGELA S. 
Rating:
5.0

Customer did not leave a comment.

ROY W. 
Rating:
2.0

I had made a reservation to pick the trailer. pads and a furniture dolly up at 9am April 16th. I got to the location at 9 and the facility was closed. It didn't open until 10 (individual stated that he had notified U-Haul of the new hours on 3 occasions) which caused a delay in my plans. Additionally, they didn't have the furniture dolly I had reserved which, again, caused extra headache finding a dolly that I thought would be provided as requested in my initial reservation. Customer service at the U-Haul 1-800 number was rude and actually hung up on me. I took the trailer back on April 17th at 6pm and tried to do an on-line turn in with no luck. I then contacted the Customer Service Chat Line and again couldn't believe the rudeness of the individual I chatted with. I left the trailer and my copy of the contract agreement at the location and the turn-in was not processed until April 22nd, 5 days after I dropped the trailer off. Very dissatisfied with this experience.

Tim J. 
Rating:
1.0

Customer did not leave a comment.

ANTHONY H. 
Rating:
3.0

Customer did not leave a comment.

DEVIN Y. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD K. 
Rating:
1.0

Release this location from any connection with U-Haul whatsoever. They are rude unprofessional and downright sorry. Accuse me of stealing a vehicle when at the end of the day it is parked on their lot, and being paid for. Yes, it was kept two extra days, but with an understanding that it was being paid for. I found out by a phone call screaming and threatening along with absurd accusations and even being told someone would pick me up and take me to their office and hold me (for random or hostage) until they were paid. Never again.

Chris C. 
Rating:
3.0

I rented a tow dollie.when I reserved the dollie I told them what I pulling.the dollie was not wide enough.i could not move the van.i still paid the full price for the dollie.that dosent seem fair.i know its policy but I don't have money to just throw around..

DEBBIE M. 
Rating:
5.0

No improvement needed, first stop in ronoake Alabama went above and beyond to help me. There a wonderful company pleasure doing business with, There a great asset to uhaul.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Taher M. 
Rating:
5.0

Customer did not leave a comment.

Marilyn J. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

I used the computer app for my return.

tim P. 
Rating:
5.0

Customer did not leave a comment.

GLEN T. 
Rating:
5.0

Customer did not leave a comment.

james A. 
Rating:
5.0

Customer did not leave a comment.

Kristen D. 
Rating:
5.0

Folks are Superb!!!

JAMES C. 
Rating:
5.0

Convenient location!

Laurie P. 
Rating:
4.0

Fast and easier than any place we've rented a trailer from

Priscilla B. 
Rating:
5.0

Customer did not leave a comment.

SHANNON C. 
Rating:
5.0

Excellent service so polite. There the best, I'll recommend them to anyone. Thank you.

JOHN C. 
Rating:
3.0

They made me bring the truck back, cost me another 98 miles. I also found the mobile return process very difficult to use , and the extra 20 dollar charge is unreasonably.

john B. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

mandy B. 
Rating:
1.0

Didn't get anything I requested and truck ran like crap and no equipment. Then charged for more miles at the end.

Jon M. 
Rating:
5.0

Customer did not leave a comment.

Joyce B. 
Rating:
4.0

Customer did not leave a comment.

Eric G. 
Rating:
4.0

Customer did not leave a comment.

Barry S. 
Rating:
3.0

was easy to drop off the trailer - they were closed because it was Sunday

Martin S. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Curtis O. 
Rating:
5.0

Customer did not leave a comment.

Christy O. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

Jacke C. 
Rating:
5.0

Customer did not leave a comment.

Gilbert R. 
Rating:
5.0

Customer did not leave a comment.

Briant L. 
Rating:
4.0

Customer did not leave a comment.

Kimberly S. 
Rating:
5.0

Customer did not leave a comment.

robert E. 
Rating:
5.0

We'll go to them for whatever

William B. 
Rating:
5.0

Staff were polite and helpful worked to get return back in timely manner

Jody F. 
Rating:
5.0

Nothing, service was outstanding

Benjamin J. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
No reviews have been submitted for this location.

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