Melinda and Chris were really helpful today.
Kristy B.
Customer Reviews for Fort Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just have more packing blankets ready is all. Wasn't a big deal.
Todd B.The uhaul website was not cooperative and sent me in a Captcha loop. Super frustrating! Fortunately the rep answered the phone and assisted quickly .
Randall C.Please continue yo havevtrucks available at this location. There are many who live around here who will yry benefit from these services!
BRENDA C.The whole online rental experience was very poor. I selected to do a self-checkout. When I arrived at the site, the app would not launch the check out process. When I went inside to ask the attendant for assistance, she told me that truck size I had reserved wasn't even there. I received no notification from U-Haul about this and was very upset by it. The agent did a great job of scrambling to take care of me. She deserves tremendous praise for going above and beyond. The truck itself had problems with its a/c, which is a big deal in Florida, at the end of May. I am very disappointed in my experience with your company and will look to other options the next time I need to rent moving equipment.
Jim R.He was the best.
Lucena M.Clean the truck because I had to clean myself and buy and broom to do it.
Anthony B.Fast check in and out. Clean facility and truck. Helpful and courteous staff.
carl D.Everything was fantastic especially the people working with me. Except for one thing, the truck should NEVER be rented out with only 1/4 of a tank. How do I know how much to replace?
James P.None - easy rental process and return/drop-off.
Kenneth C.Excellent customer service at Fort Storage from Melinda and Mark. 👍
Chris O.The van was a last-minute rental for us but it was absolutely filthy. There was a sticky film all over the cabin and it looked like a bottle of wite-out had exploded and was smeared. There was animal hair on the seats and the seats smelled. This van needs to be thoroughly detailed, something Fort Storage isn't able to do. The staff (Melinda) was very nice and personable, though.
Andrew E.Friendly service, excellent experience. Resolved slight issue with ease. Thanks
Randall B.Trailer was clean but had obviously been damaged on some prior trip. It was very old, having the door stopper type door holder. Equipment leaked in the rain.
Phillip H.Very helpful and friendly people
Brenda P.Nothing- it was excellent!
Matthew F.Well explained on what is expected to operate and return .
Steven M.They were extremely helpful!
Jeffrey S.Those folks at Fort Storage are awesome
michael P.Nothing
Monica W.Fort Storage has been my go-to for my storage needs since 2016, and as of today, they will be my go-to for Uhaul needs. Thank you Melinda!!
Robert H.I accepted the insurance for personal belongings, had an accident filed a claim, but have not heard back from your insurance provider. Please check on this to see why I have not heard back.
John T.Wow! The folks at Fort Storage were amazing. They made it exceedingly simple to pick up my 26' super mover and we're extremely professional. Melinda did a wonderful job explaining the process and facilitated a great rental. Very clean truck also!! Best experience I've had with Uhaul and I will continue moving with Uhaul until I can't move anymore!
David B.Great location, the people working there were so nice and helpful. Melinda was very kind. Thank you for great customer service
Randolph J.Everything was great as always
tommy W.Employee showed up late. Told me I could go one way for the same fee for a location 10 minutes away and then couldn't figure out how to make the computer reflect. Trailer had tires past the wearbars. 0/5.
Jordan V.Professional and no bullshit just keep doing what you are doing.
Alan W.1st Truck had to be swapped ... To many Miles 93,000 . Engine - muffler was loud it can be heard in the Cab... really loud!! 2nd Truck : Fix A/C Has no A/C, install windshield wipers. I should be entitled for no AC FROM FL to NJ... that was rough!!
Steve P.The staff at this location are awesome! Extremely courteous, professional and pleasant. They make everything quick and easy. They absolutely know what they are doing. Thank yo!
Daniel S.Friendly, knowledgeable and very helpful staff. 10 out of 10 satisfied
Ryan M.I had requested a pickup site near north Pensacola at 7 am and got this one in Milton at 11. Had to drive further for a later pickup. Truck did not have emergency flasher switch and also lacked cruise control.
David S.The staff at this location are very friendly and have been very nice on the times we have used their trailers... however, this time, the trailer we used appeared to have a leak, as there was water pooling in the trailer on the floor. There was also a musty smell, like mildew. We had to place a tarp on the floor to protect the boxes that we were moving
Richard R.Fort Storage / Uhaul in Milton Florida was easy and convenient. I will certainly use them again.
Ricky S.fast, easy, efficient
Lynn B.They where friendly and helpful thank you
Marcos M.Nothing needs improvement, everything was great!
Kenneth W.N/A. Great customer service and an excellent staff. Very knowledgeable and efficient.
Robert M.The windshield wiper was broken and it was raining. That's the only complaint. The rental personnel was very professional. We literally had the truck 2.5 hours.
Michael N.Latch that keeps door closed and secured was missing the piece to secure door on lower connector
David B.Melinda super friendly and helpful. Will continue to make my first choice in Milton. Thanks fort storage.
Robert M.Wow, Super nice with awesome customer service. Very clean and bright inside with many choices of boxes and packaging materials.
Christine W.great service
Billy G.Excellent service VERY NICE PEOPLE
Jeffery C.The staff are so sweet and accommodating! They are also very personable on all levels and at all times as they always try to build great relationships with clientele
Adam L.Service was very efficient and professional.
Tricia D.Excellent customer service.
Halton L.Nothing to improve. Excellent service!!!!!
Gene M.