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SUCHENDRA K
Customer Reviews for Frisco Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Clean and range of the U-Haul trucks are available.
Ravi BYou should have taken the time to check me in instead u told me to park the truck and give the Keyes
Daniel WTotally satisfied
HAREN DU-Haul AC stopped working at approximately 4pm on Saturday 10/04, which meant we had to drive over two hours without AC.
Kelsey CI ordered 1 dozen moving blankets. I assumed we’re in the back. Opened it late that night of the pickup and no blankets. Frustrating. Otherwise was fine.
Luke WThe instructions were very clear for dropping off after hours I was impressed.
BEATRICE SThank you!
Grisleny GGreat service and easy instructions
Rafael TRepair your vehicles. So many dents.
JOSEPH HThe transmission would not work.It was slagging.I go five miles an hour ridiculous almost got hit many times from truck going so slow.
ROBERT PWe reserved a 15' truck and dolly via the U-haul website. We didn't find out until pick up that this location doesn't offer dollies. Made our move that much more difficult. Also, the person who processed our rental just assumed we wanted the Smart Move insurance, which we didn't. She had to call someone to find out how to remove it, which she did at drop off.
Joseph GI was running a little late for my 5pm pickup but I didn't think it would matter since they closed at 6pm. When I called, they said they actually close at 5 and the Google hours was wrong. I had booked online pickup through the app so they said they would step me through it. I said I could do that myself, and it was very seamless. Dropoff was even easier. They were open when I dropped off. As soon as I stepped in the front door, the counter lady asked if she could help me. I said I am returning a truck. She said, great and took it from there. I handed her the keys and that was it!!! I was so pleasantly surprised. BTW, the driver's side door is bent and very difficult to close.
William GGood
HASSAN OThank you
LUANNA FStaff at this location is great.
MICHAEL CWe requested the equipment to help move furniture (dolly, etc) the truck did not have the equipment. Went inside and was told they don't offer moving equipment just the trucks yet we were going to be charged extra for it. This was a big inconvenience me and wife had to go get dolly and other furniture moving aids, we were on a strict schedule and had help that was waiting on us to find equipment. Overall not happy.
DAVID NI was charged and then a month later they have been trying to charge me additional
AILEEN DIt was never made apparent that you must have U Haul app to get digital reservation after office hours.
Philip MI received great customer service, the agent was very helpful.
Gregory CEverybody made it run will smooth from getting the truck and accommodating me to the drop off.👍
CONNIE EI paid for an appliance dolly and it was not in the truck. The location was closed at pick up time so we had to do without it. Never got a refund.
Mary RTotally satisfied with drop-off site after an arduous two day journey…. Thank You for an uneventful drop-off !!! Kenneth Holliday
KENNETH ENo improvement needed
Carla MGreat service, clean truck, easy pickup and drop off
James BGet better, clean equipment- truck was not clean ashtray was full of cigarettes and articles from the previous renter was still in the truck. The back of the truck was not swept out
MATTHEW SI was charged for 3 days and I had it 2 days! The mileage wasn't right either I won't complain too much I went less than 2 miles was charged for 5 miles. If the website was not such a mess I would have been able to know that I didn't extend the due back time but did explain it when I talked to them on the phone. When I returned it I was checking it in and was told to not worry about it she will do it for me and send me the final receipt in a few hours and I was shocked to see she didn't get it checked in for 40 minutes (which was still earlier than I was told to have it back) I just don't think they should overcharge people and then make us wait 3 to 5 days for the refund. They had put 3 different holds on my bank account already which won't be released for 2 days (weekend) my money is being held hostage! LoL Wish they had better integrity than that
KAREN JThis location is amazingly great. The U-Haul app is incredibly horrible and basically useless and unreliable intermittently working and failing. I wasted 15 minutes fighting the poorly written poorly performing app to pick up equipment, and over 30 minutes in the blazing hot sun to unsuccessfully fight the app trying to check back in. The U-Haul app at least for Android is a piece of garbage and an embarrassment to U-Haul. It doesn't return back to the photos taking screen after taking each required photo, after hitting submit the photos disappear but equipment seems not to have been checked in so then photos have to be redone. Going back to a screen doesn't work properly. It has trouble recognizing license from a photo like other apps easily do. Also, not sure it's good to have to take painful hard to scan photo of a driver's license every time you rent instead of keeping status it in a customer's profile that the driver's license has been previously scanned and verified. It turns out for checkout, the app may seem like It's sort of finished but never give a response saying it was completed, and goes back to a screen asking you to check in the equipment as if you never do anything, which is stupid. For check-in returning equipment, it seemed like it didn't work and things were missing. Then after spending so much time taking photos it looked like I was supposed to still check in again cuz it hadn't ever shown it complete and the photos went missing. I was unwilling to take photos a third time but then it turns out maybe it was submitted? What a a junky buggy worthless app. Actually worse than worthless because worthless implies it would be zero value. Actually it's negative value cuz it wastes customer time, generates frustration and eventually wastes employee time when they have to figure out how to undo the mess the bad app made and potentially fight with angry customers. And I'm actually a degreed computer scientist with more than 20 years of IT experience. I can't imagine how this would be for someone whose life and career did not revolve around technology and who might be less able to fight stupid poorly written buggy apps. Luckily the staff at this location is amazing and helpful. Kudos to the staff at this location. Shame shame Shame on U-Haul for such a piece of garbage app which is so horrible, time consuming, unreliable, and painful it dissuades me from ever using U-Haul again and will definitely cause me to look for any, ANY other option for rental in the future.
Daniel MI was charged 4 gallons of gas, for a 7 mile rental. What a ripoff.
Federico MHave cleaner rentals !!
David PInterior of cab was not cleaned and full of dirt. Back of truck had water bottles rolling around.
Abraham PCab was dirty, the truck was on empty, and they have no rental pads or dollies . Also was told I would get a credit for leaving the gas tank at least 1/4 full which didn’t happen.
Paul HYour app and check out process is not smooth and is very frustrating.
Alexandrea HRamp got struck not coming out, this caused loading/ unloading difficulty for the 15 footer
Rambabu YWe picked the vehicle up with less than a quarter tank of gas. It would have been more convenient to have sufficient gas to begin the rental reservation and refuel before drop off.
Victoria DNone needed
Ronald PEverything was great, it did take me a minute to find the Key Box, as i was doing a self after hours pickup. Other than that, you guys were 100%
George SThe entire "use your app" process was a huge pain. A little in-person customer service would go a long way. I did all the registration in advance, but you required me to do it (and more) a second time. This took 30 minutes and cut into the rental time in which I needed the truck. The person who called to verify my friend was rude. You want to charge me $25 for not folding blankets (which I did), but they were thrown all over the truck when I picked it up. Try a little customer service. I will not be renting again.
AARON CAwful Experience! Though the people on the phone were as helpful as they could be not being there in person!!
Carl WProbably a sign pointing people to the keys for vehicles.
John KEverything is good at the location.
Cameron SThe online has too much advertising and constant sales pitch.
ALEKSANDRA HContactless option is very good. However, the truck I rented was not completely clean from inside.
Harris SThis location is terrible. The service was horrendous. We had a 2 hour delay just to get our boxes. No one was helping and it was truly a horrendous experience. Never using uhaul again
Siddharth GThe staff is friendly and very helpful
connie bThe cargo van smelled horrendous and was filthy inside and out. Broken side mirror.
Charles HWebsite pick up and drop off by phone was a horrible experience. Reservation was not linked to the phone number or email. Could not pickup the truck, and could not drop off the truck, as expected. Spent an hour on the phone to resolve. The plus side is that tech support was knowledgeable and were able to resolve the issue. Would have rated excellent, if pickup and drop off were working as intended.
Kenrick SSuper friendly and easy process
Timothy EThe lady at front was courteous and helpful. It’s the Uhaul system itself I see being flawed
Jimmy PMechanical maintenance check. The vehicle had the engine light on, but worked well.
Rudy CThe ladies working at this location were very nice and helpful. To u-haul, don't allow dolly rentals at a location that does not offer them - this made my move extremely difficult and time consuming. Had I known in advance I would've made other plans but given the time I had no other option, very disappointing.
JONATHAN SThe truck I reserved wasn't there at the time of pick-up. Was offered bigger truck available at that time, but it's so old and difficult to drive. Bad experience. Need to replace with newer trucks.
Jung KUnable to pick up truck using my mobile phone. Called for help and was placed in line for a 33 minute wait. Which was 30 minutes past my scheduled pick up time. The location is a storage facility. U Hail rents truck space but provides no customer service. Fortunately one employee, Tye, took it upon herself to help UHaul customers out. If not for Tye I would not have gotten my scheduled truck today. Terrible.
DIANE OTiffany was terrific and very professional.
Patrick RYour website is garbage. Instead of simply letting me know what vehicles are available at a location, I have to go vehicle by vehicle, and find out they are someplace else. For the majority of people, the location is most important, not vehicle size. Terrible website. Terrible! Just awful. For the love of god, put an option to look at vehicles at a certain location. Nobody gives a shit that the 17 foot truck is available at a location an hour away. Location first, then options for other locations. Why do I have to tell you this? How is this not obvious? Search by location first, then expand outward. Why would I care that a certain truck is a mere hour away? If I need a larger truck, let me expand my search. Don’t force me to go truck by truck, and see how far away they all are. WTF. Honestly. Why? It took me forever just to find what truck is available near me, but I got to know all the other trucks available in a hundred mile radius. Do you think that’s fun for people? Do you think Uhaul trivia is a thing? Hey guys what town hat the 17 footer? Nobody give a shit. Tell us what’s available near us first. Is this not obvious?
Chris MI showed up just after my pickup time and the app wouldn't let me check in. It took me about 10 mins and multiple tries before it checked me in. Then it took another 30 mins to get "verified". This time cut into my rental time and I was almost late with my return.
Matthew BVery clean and highly professional service. Thank you Thy and Tiffny
SRINIVAS BTiffany and ty were excellent I would recommend a friend to stop by. They were very nice and courteous.
BOBBY MThe website would not work, I spent over an hour on the phone with customer service trying to troubleshoot the check in. I will say you have excellent customer service, Courtney was willing to try every method to get my app to work. When I tried to return my truck the website went down again, and I had to leave due to prior commitments. Only rated 3 stars because of my experience on the phone with customer service.
John CThe young man that called me from phone # 972-436-6017 was very rude when he called me because he wanted the van back earlier & when I kept telling him I was to have it till 1pm, he instantly said it was 11:15 am , needed it at 10am. After going back and forth with him, he told me to take it up with the lady that made my reservation and I would be charged for 2 days & then hung up on me.
LAURA H