Customer Service - reservation customer service told us that we would have a new truck for us due to the long miles and it was not. It was loud and dirty inside and out. Could not see out the window and the u-haul CS did nothing unless we ask her was she going to look at the truck. We had to us our cleaning equipment. We was not expecting to have to clean an u-haul before we could drive it. Poor service.
sheila w
Frisco Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Frisco, TX 75036
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Customer Reviews
- 4.0 Average Customer Rating
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How U-Haul Reviews WorkThe office was difficult to find. I pulled into the self storage building because there were several U-Haul trucks parked there. However, there were no directions to the office. My wife walked across the street and finally found it. She was driven in a cart back to where I parked and the lady who drove her said we were done. So that was quite easy.
Michael SThe truck had dirt & debris inside, but was easily swept out. The front windshield was hazy on the inside which made for a glare when driving into the sun. The key pick up location was confusing as the Frisco Self Storage sign in is on the front of the building. When standing directly in front of the Public Storage facility, we had to really look around to find where the lock box was located. Pictures or a map of the lock box location would e been very helpful. Also, need to read the fine print better. The $19.95 cost is only to return the vehicle back to the original location. It would e been cheaper to rent for the day one-way instead of having to drive back to Old Newman paying $1.39 per mile. Other than that, the vehicle was in pretty good shape. Even returned the vehicle with more gas than what was in it when I rented it. My mistake.
Anthony CThe location is fine but U-Haul is requiring customers to download their app to conduct business. My phone died during my rental so when I made the return, I couldn't access the app. Everyone may not have a cell phone so I think it's a bad practice to manage everything on the app.
Daryle HTruck not clean , not refuled, no dolly available, when returning told to call 800 number to fix pickup issues and dispute fuel level.
SAMUEL B