Customer did not leave a comment.Jacqulein P.
Customer Reviews for Frisco Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MONTE N.
Unable to pick up truck using my mobile phone. Called for help and was placed in line for a 33 minute wait. Which was 30 minutes past my scheduled pick up time. The location is a storage facility. U Hail rents truck space but provides no customer service. Fortunately one employee, Tye, took it upon herself to help UHaul customers out. If not for Tye I would not have gotten my scheduled truck today. Terrible.DIANE O.
Customer did not leave a comment.anil B.
We were supposed to pick up the uhaul at 7 AM because we wanted to beat the heat as much as possible. We ended up having to wait until the actual store opened at 10 because we were lent given a code to open the lock box where our key was to drive the uhaul. It's ridiculous that it is advertised as self service when it's really not. This is the second time we use the company and the second time we have a terrible experience. We tried calling the 1800 number and also the number that's on file for that store and nothing. It's completely ridiculous and a waste of peoples time and money.Carlos S.
Tiffany was terrific and very professional.Patrick R.
Your website is garbage. Instead of simply letting me know what vehicles are available at a location, I have to go vehicle by vehicle, and find out they are someplace else. For the majority of people, the location is most important, not vehicle size. Terrible website. Terrible! Just awful. For the love of god, put an option to look at vehicles at a certain location. Nobody gives a shit that the 17 foot truck is available at a location an hour away. Location first, then options for other locations. Why do I have to tell you this? How is this not obvious? Search by location first, then expand outward. Why would I care that a certain truck is a mere hour away? If I need a larger truck, let me expand my search. Don't force me to go truck by truck, and see how far away they all are. WTF. Honestly. Why? It took me forever just to find what truck is available near me, but I got to know all the other trucks available in a hundred mile radius. Do you think that's fun for people? Do you think Uhaul trivia is a thing? Hey guys what town hat the 17 footer? Nobody give a shit. Tell us what's available near us first. Is this not obvious?Chris M.
Customer did not leave a comment.Aurelio T.
I showed up just after my pickup time and the app wouldn't let me check in. It took me about 10 mins and multiple tries before it checked me in. Then it took another 30 mins to get "verified". This time cut into my rental time and I was almost late with my return.Matthew B.
Customer did not leave a comment.Miranda A.
Customer did not leave a comment.James W.
Very clean and highly professional service. Thank you Thy and TiffnySRINIVAS B.
Tiffany and ty were excellent I would recommend a friend to stop by. They were very nice and courteous.BOBBY M.
Customer did not leave a comment.Teresa M.
rent trucks without dead batteries and include a ramp with the truck. Also your check in process is slow and painful.Kevin S.
I returned truck Sunday afternoon, 2:24 pm. They did not check truck in until Tuesday, charging me $95 extra with no phone call to me. Now 6 days to get my money back. UNACCEPTABLEBobby J.
Customer did not leave a comment.JAMIE S.
The website would not work, I spent over an hour on the phone with customer service trying to troubleshoot the check in. I will say you have excellent customer service, Courtney was willing to try every method to get my app to work. When I tried to return my truck the website went down again, and I had to leave due to prior commitments. Only rated 3 stars because of my experience on the phone with customer service.John C.
The young man that called me from phone # 972-436-6017 was very rude when he called me because he wanted the van back earlier & when I kept telling him I was to have it till 1pm, he instantly said it was 11:15 am , needed it at 10am. After going back and forth with him, he told me to take it up with the lady that made my reservation and I would be charged for 2 days & then hung up on me.LAURA H.
Customer did not leave a comment.REGINALD L.
Customer did not leave a comment.BALAMOHAN M.
This was the WORST experience ever Your application is NOT ready for the public. You made a stressful situation 100x worse. It shouldn't take an hour to rent a U-Haul through a mobile app. From the GPS that couldn't pin point the location to the identity verification and numerous pictures being uploaded you wasted and ruined our day. You deserve a negative 10. Also price in the end was ridiculous.Randall A.
Customer did not leave a comment.DERRICK G.
The online experience was horrible, changing passwords 4 times and never worked. A worker at this location had to manually input my pickup, couldn't input truck condition, and couldn't input bringing back the truck. Received an email of bill but it is too small to read on my phone. Impressed with location but very disappointed with uhaul on line service. This happened 4 years ago and has not changed since.Gerald N.
The staff at this location was very helpful and attended to our needs sincerely and very professional. Unlike the u haul corporate customer service individual spoken to.LOUIS V.
Customer did not leave a comment.DAVID M.
The drop off area is outside the geo tagging for check in and the attendant said they wouldn't get to check for hours and to only use the mobile app that wouldn't let me check the uhaul in until I drove around the entire building finding where the geo-tagging would let me.ben H.
Customer did not leave a comment.rob C.
Customer did not leave a comment.CLAUDIR M.
Customer did not leave a comment.Jorden R.
Customer did not leave a comment.JAYMI N.
Provide twine to costumers like Ikea does.MICHAEL C.
Customer did not leave a comment.amber R.
Attendant was helpful and friendly.LARRY H.
Customer did not leave a comment.Jack K.
Very busy place. Need more staff For busy times.ANDREA R.
Customer did not leave a comment.Diane C.
I made my reservation at the location, not online. Just wanted to make sure I was getting the vehicle I needed. Check out was friendly and fast on the morning I needed it. Check back in (only needed the truck for 3 hours and under 9 miles) was also fast. Staff was friendly and fast. I would definitely recommend Frisco Self Storage when you next need for a moving truck comes up.Karl H.
Customer did not leave a comment.Pardeep K.
The key needed considerable jiggling in the ignition switch before the truck would start. The gas tank was not full when I got the truck but it was when I returned it. Otherwise the truck was very clean and I love the convenient location.Ellis H.
Working with the staff here was a wonderful experience. They helped to make my move easy and less stressful which was so very appreciated. Thank you so much for your kindness, patience and outstanding customer service especially since I can be a bit scattered :)Kaitee B.
Customer did not leave a comment.Tiwana B.
The app did not work for self pick-up. The server being down for 48 hrs made it impossible to return my vehicle.Michael M.
Customer did not leave a comment.paul H.
Customer did not leave a comment.VENKATA V.
Customer did not leave a comment.Paul H.
The van was so tightly parked I had to climb in via the passenger side and over console. Two box trucks way too close. The tuck was also dirty, with some sandy mud all over it.Jack D.
Tiffany was very helpful!!!Brent C.
Customer did not leave a comment.Cynthia R.
Customer did not leave a comment.VICKY A.
The young lady that helped me was great.CHRIS S.
Customer did not leave a comment.Robert B.
Everything went well. The dealership is great. The desk people are great.Kristen S.
Had to drive truck 60 miles emptyJohn W.
GREAT CUSTOMER SERVICE!Marie C.
The young lady was very courteous and helpful. You have an exceptional employee.Jamie F.
Customer did not leave a comment.Min K.
Have a printed form as backup for when the Uhaul computer system is down.sherri H.
The cab of the van was infested with roaches and I didn't realize it until after I put all of my things in there and I had a bomb it for roaches didn't get to get anything out of there that evening was a terrible experience I'll never win from them againMichelle S.
The UHaul Share website was not user Friendly. I was having trouble with the share my location section.Lamonte R.
I don't know what was happening with the truck but it stalled after I left the office. I brought it back and they traded it for another truck with little delay. The staff are really friendly and helpful.Carl S.
Customer did not leave a comment.Andrea D.
Customer did not leave a comment.RICHARD W.
My experience with this location was exceptional. The manager Miss Canassa Henry is professional and very knowledgeable. The location was incredibly clean and the U-Haul truck was also in excellent condition both inside and out. Thank You Canassa for a wonderful experience during a stressful time such as moving the contents of a home. Joseph RochefortJoseph R.
Awesome location. Bobby was extremely helpfulSherry P.
Great experienceHonore B.
Better customer service and cleaner vehiclesSteven S.
Need clearer instructions in where the drop box is located.SUSAN H.
My customer service rep was great. Super helpful and friendly.Kimberly H.
Customer did not leave a comment.Richard C.
Truck was empty of fuel and the left mirror would not stay up and could not be used.Richard C.
Great staff. Cannot ask for more.ANTHONY J.
Getting truck isn't as automatic as could be.james K.
Customer did not leave a comment.Carlos F.
Customer did not leave a comment.Mark L.
I requested to have a one way trip from Frisco Tx to Desoto Tx when I got my confirmation it was scheduled for a rental return at Frisco. Upon arriving at the store I requested the one way trip and the associate advised she re-entered my information and I was okay for the one way and drop off in Desoto and advised she switched my truck. I called to confirm my drop with the Desoto location and was advised that it was showing the truck needing to be returned to Frisco. I then had to drive back to Frisco to return the truck. This is upsetting because 2 associates didn't deliver what I requested and I still had to drive and extra 40 miles to return the truck when I wasn't needing a round trip.Kenneth T.
Customer did not leave a comment.BOB R.
Customer did not leave a comment.Maribeth F.
Very convenient- used the app to return the vehicle.Julie L.
Excellent experienceRodolfo D.
This has nothing to do with the pick-up location or the drop-off location or the people we encountered at either store. This has to do with U-Haul's business, in general. You're main problem is the way you jerk people around from one pick-up location to another. We reserved a truck, paid-in-full, and selected a location a week or so in advance, and U-Haul changed the pick-up location at least 4 times...maybe 5. They changed it 2 or 3 times the day before, and of course, we have to call and wait on hold for 15-20 minutes at a time to try and get the location changed to something closer. Either have fewer locations where you can guarantee a reservation (like only the big stores maybe), or quit acting like we can actually place a reservation because it's obvious we can't. I really hope that's the last time I have to do business with U-Haul.Richard F.
The young woman working the front desk was the best customer service rep we have dealt with, with UHaul. She was friendly, efficient and had a wonderful attitude. A true gem!Michael E.
It too long to get my van. I had a 10am appointment but didn't leave until 10:30 and I did everything on line. Then I got a notice that the van needed to be back by 2pm. I thought I had the van for the entire day for $19.99. Not happy about that.Keith L.
Love this location!!Marcy M.
Customer did not leave a comment.William M.
Great service at this location. Will continue to make rentals there. Thank you.LARRY S.
This location was very efficientKimberly W.
Make sure the items I ordered are on the truck and then when I point it out, don't charge me. It's taking me more than an hour to get my refund.Daniel A.
Customer did not leave a comment.Vicki L.
Customer did not leave a comment.SRICHARAN B.
Customer did not leave a comment.TIFFANY F.
Customer did not leave a comment.HUGO P.
The reservation process sucks! A person can't simply walk into the store and rent the truck. It takes 30 mins to go online and make a reservation just to find out that the online system isn't working then another 10 mins to call customer service. There has to be a better way. Next time I'll definitely look for an easier experienceRobert G.
Why do you change a 20 dollar check in fee if the employee checks it in.Chris M.
Thank you!! Staff wonderful - so appreciate all they did!!John C.
Excellent customer service. Very friendly team. Thanks!Terry W.
Hidden feesTyson O.
Customer did not leave a comment.Tomas R.
Customer did not leave a comment.Colt R.