Customer did not leave a comment.David A.
Customer Reviews for Glendora Tire & Brake
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
So friendly and helpfulFreddie D.
Customer did not leave a comment.DEBORAH C.
Customer did not leave a comment.AMBER H.
Trailer was brand new. It towed really well. Great experience.JAMES W.
The pickup process for the 24/7 truck share was terrible! I was asked to provide an alternate contact who was required to immediately answer the phone to complete my pickup. This process needs to be streamlined and any additional steps that are required should be clearly stated when you make the reservation.Jason P.
The parking spaces at this location were limited. A warning to the customer when reserving the Route 66 location that parking may be limited.PATRICK H.
Customer did not leave a comment.PATRICIA F.
Customer did not leave a comment.ROBERT T.
Everything was great!VICTORIA F.
Drop off location did not give us a receipt- he just said thanks & everything looks good I would have preferred a tangible piece of paper stating the aboveMark J.
Super helpful and patient. Thank youANGEL M.
Customer did not leave a comment.SEAN O.
Clean interior of truck prior to customer pick up !BERNARDO C.
Customer did not leave a comment.Sergio G.
professional and easy goingYIK L.
Customer did not leave a comment.EDWARD C.
Customer did not leave a comment.Kirkland M.
the completion process was smooth and effortless and hassle free. thank you!!Robert B.
Customer did not leave a comment.Matthew T.
Customer did not leave a comment.KIM H.
Super helpful and friendly.JENNIFER G.
Customer did not leave a comment.Michael U.
Customer did not leave a comment.Jeffrey H.
Customer did not leave a comment.David H.
I know this wasn't U-Haul's fault, but I originally ordered my van at a different location and when I got there, they were closed due to Covid. I know these are uncertain times and this is not that big of a deal on a scale of 1-10, but I really think you should remind all of your companies to report in if they are closed. It was a pain and I was late to my pick up place. However, the second store was great so thank you!!Sheila B.
Customer did not leave a comment.BRIAN ANTHONY G.
Totally illiterate when it came to using the computer. He listed my drop off at a place 180 miles away even when I told him not to. So I spent 30 minutes on t he phone trying to find a place to take a trailer.paul C.
Everything was fine when I dropped the truck off. Everyone was professional and the whole process took less than 5 minutesSteven T.
Customer did not leave a comment.Bart H.
Manager was very friendly, patient & helpful. Answered all our questions ....& we asked too many!!VICKI R.
The representative that gave me the vehicle just emailed the paper work to me. I neglected to compare the mileage of the van with what was stated on the contract and was overcharged as a result by 100 miles. This was very poor customer service and the representative should have insisted that I initial the mileage and confirm it was correct. We agreed that the estimate of 60 miles was reasonable going to Mathis Brothers furniture for the Spark of Love Toy drive from Glendora at our office which is right across the street from our office. The representative clearly recorded the wrong mileage amount and I did not check it. I can only say this will be the last time I use Uhaul for anything. I was quoted 78.00 and left paying 136.00 which was almost double. Not to mention I received the vehicle with only 1/2 tank of gas and filled it leaving it with 3/4 of a tank. This is just not good customer service. I know I have no way of proving that the representative incorrectly recorded the mileage, but that is what happened. I learned a very valuable lesson and this is that these people can 't be trusted.Barbara S.
Very courteous and friendly staffCatalina B.
Customer did not leave a comment.William C.
You charged me twice for the same amount.Juliette A.
Customer did not leave a comment.glen G.
Charlene was amazing. She is a Great people person, great people skills. The best experience I've had at a u-haul dealership in years.Denise C.
Great help at the counter. Attentive friendly staff.Mitchell H.
Everything was great! Clean unit, professional associate, good location.Wayne B.
Customer did not leave a comment.Michael M.
I believe I am very satisfied.Ma N.
There were fries on the floor and the cab smelled like urine. We swept it out and used antibacterial wipes on all the surfaces, but we could not get the urine smell out. Otherwise, the truck was clean and in excellent condition.Anne W.
Be aware of scams at certain locations.chris B.
Customer did not leave a comment.Katrina C.
Customer did not leave a comment.Richard M.
I feel bad indicating a â€œnoâ€ because customer service at this location was great... but the truck had (a lot of) dry dirt in the bed of the van that had not been cleaned prior to use. It looked like the dirt that someone might accumulate from moving and transporting plants from a nursery. As someone now coming to move a mattress, that was a huge disappointment as dirt + mattress = disaster. Had the mattress not been covered in plastic, that would have been a big issue. It was virtually the equivalent of renting a dirt truck. No one rents a U-Haul under the assumption that it's so dirty it may stain whatever they are hauling... that goes completely against renting a moving truck. But again, the people at this particular location were very nice... perhaps they weren't aware of the dirt (it was very obvious and we pointed it out to them prior to renting), but I do understand that they are obligated to inspect the truck when it's rented to and retuned by customers. So, perhaps there is just little lack of care given to that aspectâ€” not sure. That is not the problem of the customer I guess, until there is tons of dirt found in the back of a relatively new U-haul. I would recommend the location based on person-to-person customer service, however. They were very nice and professional.Lourdes Marie H.
Customer did not leave a comment.maurice G.
The whole process was clear, efficient and it was the help we needed in this stressful move. This was a great location with great customer service. I would definitely be using them again.Jennie H.
Customer did not leave a comment.Robet K.
the mileage price is not the same as online priceGEZAHEGNE K.
Customer did not leave a comment.Antonio M.
Everyone at this location went above and beyond to help me. Great service!alaina B.
Keep up the good customer oriented service. DJ was great to work with, and I really appreciate the graphic of â€œestimated gallons to refillâ€ on the contract. Thanks.Mike S.
Customer did not leave a comment.Manuel F.
Customer did not leave a comment.MOHAMMAD A.
continue the good work and i would highly recommend it.jospeh T.
Customer did not leave a comment.MAURICE G.
Customer did not leave a comment.Kristi T.
continue the good work and it was excellent customer service and highly recommend them.jospeh T.
I utilized the online process for the ease of the experience. After going through all of the necessary steps and taking required photos, I still had to go in to stand at the counter and go through the whole process again. When I dropped off the vehicle, I, again, was utilizing the online features and still had to wait inside while the person at the counter went through everything all over again. If you have the option for customers to use the online system, then actually allow them the ease of picking up and dropping off the key.Adam H.
Customer did not leave a comment.Dimitra D.
I understand the place I picked up was a automotive, but the gentleman helping me should have finished attending to me before attending to the customer who came in long after me. He stopped in the middle of helping me to help and answer the other customers questions. I was disappointed that I was not the priority of my time and transaction. Once he realized I was in the way he told the other guy just a min let me finish up with her and I will help you. Made me feel special.Kristina H.
Customer Service is everything. Grade:AANDRE S.
The staff at this location are friendly,knowledgeable , and ready to assist you. I do recommend this location to anyone who knows what excellent customer service means.Jonathan P.
Customer did not leave a comment.NANCY R.
Customer did not leave a comment.Jose M.
The location was fine--once I got there. The problem was that you switched the reservation from its original location (Security Public Storage) to this one WITHOUT LETTING ME KNOW. Security Public Storage had to tell me it the reservation was changed when I arrived this morning, because you didn't tell me. This was not good!Bruce M.
Customer did not leave a comment.Kenneth J.
This location was excellentSteve A.
Customer did not leave a comment.Patricia A.
Very good serviceEverette B.
very good and friendly staff clean truck clean locationDAVAR J.
The rental truck was over two quarts low on engine oil. Fortunately, I checked it prior to leaving on a 1200 mile move.Morgan L.
Customer did not leave a comment.CAROLYN W.
Best place in town to rent!!!!Joseph C.
Customer did not leave a comment.Morgan L.
Very nice and helpful.Herbert H.
It was all good. Easy and inexpensive.Chris E.
Customer did not leave a comment.kirk W.
Customer did not leave a comment.Michael B.
You guys rockSAMWEL O.
Customer did not leave a comment.MICHAEL B.
Very nice people to deal with. Great customer service. But UHsul Customer Service was suppose to forward a message that I would be 20 min late. Didn't Hhfgappen. They never called The location I Bad UHaul CS Great location CSpaula M.
Customer did not leave a comment.Sandra V.
The guy who took my order wasnt friendly at all. I told him i was returning equipment, read my name, gave him the keys and left toninspect the truck without saying a word. I followed him and he got back, again, without a word. Then he gave me a paper and said, thats it, and went back to his shop! Very nice!IBAN B.
Everything worked as expected. Easy.Michael J.
Customer did not leave a comment.FELIX C.
Customer did not leave a comment.Nwe T.
Customer did not leave a comment.martha B.
Customer did not leave a comment.JOHN C.
Customer did not leave a comment.matt L.
fast, friendly servicekim P.
Customer did not leave a comment.ronald F.
Customer did not leave a comment.ROBERT N.
Nothing, they were great!TIMOTHY R.
It was just a simple mechanic shop so it wasn't very clear that U-Haul's were rented there. If there was some kind of clear sign it would have been better.RITA F.
I have rented here a few times. They are always courtious and work efeciantly to get me in and out quickly.Brian G.
I made a reservation for 7:00am and the on site employee was 30 minutes late to the reservation time. I was extremely disappointed and it delayed my moving plans for that day. Service like that doesn't make the $160 price tag worth it.Brian H.
Customer did not leave a comment.LAURA N.
As your system & customer svc should know, I had to call just now to dispute a charge on the final bill for 6 blankets that were not used, did not have the seal broken & were never touched & left on the shelf in the truck. The dealer argued seal or not I had them & therefore, I get charged. I explained that's not the UHaul policy & he said to take it with UHaul, which I did. The phone number on the emailed reservation for this dealer at 221 E Route 66 in Glendora is disconnected & I had to find a new # thru Glendora Tire & Brake, & the info given online & by UHaul says they are open Sunday is wrong, they were NOT open so we couldn't verify & discuss final return with dealer upon arriving at dealer Sunday.ANN S.