Customer Reviews for Harper Insurance & Storage
(U-Haul Neighborhood Dealer)

124 reviews

119 W Broadway St   Spiro, OK 74959

(918) 962-5506

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 9/3/2022 - 9/5/2022: Closed

Services at this Location:

Contact Us

(918) 962-5506

119 W Broadway St
Spiro, OK 74959

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 9/3/2022 - 9/5/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Frank C. 
Rating:
5.0

Brittany was very courteous and understood my situation. Friendly, easy to work with on my situation, fast, and efficient! Great experience!

David F. 
Rating:
5.0

Not anything I can think of

SCOTTY P. 
Rating:
5.0

Very helpful and courteous . Easy pickup , easy drop off. Very satisfied.

DONALD P. 
Rating:
3.0

Customer did not leave a comment.

Susan S. 
Rating:
4.0

There was something spilled on the center console which I had to clean in order to return vehicle. I have been charged $40 in additional charges, without explanation. I scheduled pickup in Fort Smith was sent to Spiro. The one person working at the drop off location assured me he'd email my receipt. Didn't happen. Overall I'm unhappy.

david D. 
Rating:
4.0

Customer did not leave a comment.

William Bill B. 
Rating:
5.0

Get Ryder or another company. UHAUL and their high tech pick up and drop off is the worst I have ever experienced. From the phone to chat, to the help menu is horrible

Dennis C. 
Rating:
2.0

Customer did not leave a comment.

Rachel G. 
Rating:
5.0

Nothing. Excellent service!!!

KIMBERLEY G. 
Rating:
3.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

Keep up the good work

James K. 
Rating:
3.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

They should not tell customers they will get any refund due them when they drop the truck off. I haven't gotten mine, yet and I dropped my truck off 4 days ago.

BRENDA B. 
Rating:
5.0

Customer did not leave a comment.

NATOSHA T. 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE N. 
Rating:
5.0

Customer did not leave a comment.

BETTY P. 
Rating:
5.0

This facility was very friendly and very cooperative, just as was the staff in Oklahoma City. Excellent rating!!

James H. 
Rating:
5.0

Customer did not leave a comment.

PAUL R. 
Rating:
5.0

Customer did not leave a comment.

Clyde P. 
Rating:
3.0

Customer did not leave a comment.

SAMUEL M. 
Rating:
4.0

Customer did not leave a comment.

BRENDA B. 
Rating:
4.0

Customer did not leave a comment.

Forrest S. 
Rating:
5.0

Very nice and clean people. Very helpful.

Cassidy D. 
Rating:
5.0

The contract given to me was not one way as I asked and I was charged an exorbitant fee for turning it in here in Duncan, Oklahoma. Bruce A Darrow MD

Bruce D. 
Rating:
5.0

Customer did not leave a comment.

Bruce D. 
Rating:
5.0

Customer did not leave a comment.

Bruce D. 
Rating:
5.0

Customer did not leave a comment.

Bruce D. 
Rating:
5.0

Great in every respect!!

Bruce D. 
Rating:
5.0

Customer did not leave a comment.

Bruce D. 
Rating:
5.0

Customer did not leave a comment.

Bruce D. 
Rating:
5.0

Customer did not leave a comment.

james H. 
Rating:
5.0

Shut down the sallisaw I haul depot

John J. 
Rating:
1.0

No way to drop key in box. It's locked up. No other instructions. Not enough parking.

Brenda B. 
Rating:
5.0

The size truck I requested was not on the equipment yard, but was quickly obtained and available the day and time that I needed it. Very pleased with the equipment and the friendly-knowledgeable staff at the pickup point, Harper ins.

Walter G. 
Rating:
3.0

the lady need to be more knowledgeable for renting out a u haul truck after she gave keys to me she left didn't do a walk around or anything, didn't have the right dolly that I requested to have but got a dolly that worked for me at the time.

James S. 
Rating:
3.0

Customer did not leave a comment.

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

jOHN J. 
Rating:
4.0

Customer did not leave a comment.

Kenneth R. 
Rating:
5.0

Customer did not leave a comment.

bo M. 
Rating:
3.0

Customer did not leave a comment.

teresa R. 
Rating:
5.0

They went out of there way to get what we needed. They went to Fort Smith Arkansas to pick it up for us to pick it up in Spiro Oklahoma.

DOUG G. 
Rating:
1.0

I waited for five hours three verifications after Warren had approved can I talk to maybe 10 to 12 agents which most were not helpful. Not an experience that I'm willing to suggest another person right now. However I have a feeling that the next time I do it it will be easier

Jerod B. 
Rating:
5.0

Nice & very friendly!

MICHAEL G. 
Rating:
4.0

Customer did not leave a comment.

Bebe B. 
Rating:
2.0

They were rude, took my paperwork which was supposed to be my receipt given to me when I rented the Uhaul. Did not give me a receipt showing I turned in rental. Basically acted like they didn't want to deal with the details of rental returns.

Cheryl F. 
Rating:
1.0

I drove Uhaul 50 to 60 miles top and this location in Spiro OK said I went 120 miles. I did not and they charged me an extra $83 dollars. Not an honest location at all.

Nathian T. 
Rating:
3.0

Customer did not leave a comment.

Derek B. 
Rating:
1.0

The person @pickup was part time, extremely pleasant & apologetic for not knowing what to do. Tow dolly was broke. I had to rig up my own clasp to hang onto the tire. Uhaul had no equip. In Arkansas and I was out of time. I had to use your defective equip. and pray my car followed on our trip.

David S. 
Rating:
5.0

They are the most helpful at the Spiro U-Haul. Doug and Brittany are the best!

JIMMY B. 
Rating:
5.0

Customer did not leave a comment.

Jim H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Dana L. 
Rating:
5.0

Customer did not leave a comment.

patricia H. 
Rating:
5.0

equipment was in good shape, ready to use, had no problems

Randy S. 
Rating:
5.0

Customer did not leave a comment.

Lori S. 
Rating:
4.0

Customer did not leave a comment.

Frederick B. 
Rating:
3.0

Uhaul double charged our bank account causing us to not have funds to complete our move without our bank intervention....totally frustrating experience! We will NEVER use Uhaul again....still considering suing them over mental anguish...

MARY M. 
Rating:
5.0

They did a great job of taking care of all of my needs and concerns!

EMILY R. 
Rating:
5.0

Britney was very helpful.

Ann H. 
Rating:
5.0

Customer did not leave a comment.

Clifford J. 
Rating:
5.0

Very helpful after a long and eventful trip

James W. 
Rating:
4.0

A+

freddy C. 
Rating:
5.0

Customer did not leave a comment.

Forrest W. 
Rating:
5.0

Customer did not leave a comment.

TONER J. 
Rating:
1.0

The customer service is the most unprofessional I have ever experienced. I was hung up on and transferred several times. They didn't know what they were doing. I will never reserve a truck from U Haul ever again.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Ken R. 
Rating:
2.0

Felt over charged since I needed truck like 1 1\2 hrs over time to turn in and had to pay another 143.00. Felt that should have only been charged for 2 hrs

MICHELLE S. 
Rating:
5.0

Customer did not leave a comment.

jeff F. 
Rating:
5.0

Great job done by associates at this location great friendly customer service. No improvements necessary

casey T. 
Rating:
3.0

I wasn't happy with my new Hulk movie U-Haul today took way too long to get things ready thanks you guys should try to have a rate for half a day I didn't even have U-Haul 24 hours on the counter from like 10 to 4:30 and I charge $49 that's $14 for the insurance and gas when I'm happy with the people that were in that U-Haul place thank you could use a lot of improvement

laura P. 
Rating:
4.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
3.0

Customer did not leave a comment.

Shawn B. 
Rating:
5.0

Customer did not leave a comment.

Chad H. 
Rating:
4.0

Customer did not leave a comment.

bob R. 
Rating:
4.0

What a convenient location for drop off. I've never rented from this location but have dropped off at this location three times.

Kenneth R. 
Rating:
2.0

Please be available to answer phone calls, I could not get through to discuss my reservation. I had to have help picking up a truck, this location changed my reservation by taking off the safe move package. The person picking up did not know otherwise.

Anthony K. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

MORTICIA B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

KRISTA P. 
Rating:
3.0

I was told by the Towson U-Haul that the equipment I needed was at this location only to find out that they did not have the car hauler I needed. It wasn't this locations fault. U-Haul can't keep track of their equipment.

DON B. 
Rating:
5.0

Nothing. I was in and out very quickly. They were very friendly and helpful.

LAWRENCE B. 
Rating:
3.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

Lena M. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA S. 
Rating:
5.0

I've only used the 24 hour drop off here when they were closed. Easy drop off. They need to have some kind of signage near their mailbox drop to indicate it's also where to drop off the keys for the rental vehicle. Other than that minor thing, it's super convenient and much appreciated.

Kenneth R. 
Rating:
5.0

My parents and I have been renting from Brandy here and let us tell you we couldn't be more pleased with the quality of service! Brandy went above and beyond to find what we needed weekly, be it trailers, 10 ft trucks, 14 ft trucks, Brandy went out of her way to get us what we needed. Nothing to improve on when you go out of your way to help your customers! We are almost moved, but we'll miss our weekly time with Brandy! This uhaul location is an asset and essential need to this town and community!

Johnathan W. 
Rating:
4.0

Everything was great, just put up turn in instructions in the window, near the mail box. There wasn't enough room to park a 26' truck and car trailer in their parking spaces so I parked the truck across the side street where other UHaul trailers were parked, locked it up, put the key in the mail slot and left. I assumed that was probably where I needed to leave the truck and trailer but wasn't sure about security, etc. However, everything worked out fine.

KEN R. 
Rating:
5.0

Customer did not leave a comment.

CLIFF J. 
Rating:
5.0

Customer did not leave a comment.

MARLIN W. 
Rating:
1.0

Get rid of this location. Truck was dirty. Service was awful at best. The fact that I had to drive 60 miles out of my way pick the truck is unacceptable in my opinion

BOBBY W. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

AMY A. 
Rating:
3.0

Customer did not leave a comment.

Lawrence C. 
Rating:
5.0

great service

MARY H. 
Rating:
1.0

I had also rented a car dolly and the lady there had no idea how to use it. It was pouring rain and I had to walk to the grocery store next door and two men from the meat department came to help me load my car onto the dolly. When I got to my house (25 minutes away) there was not a utility or appliance dolly like I had requested in the truck. I called the uhaul store in Fort Smith AR on Townson Ave and they kindly provided me with the dollies I needed. When I returned the truck to the Prosper TX location it turned out the Spiro location had not even rented me out the car dolly. I have used used uhaul lots of times because I move for my job and I have never had an experience like I did this time.

AMY P. 
Rating:
3.0

I call and told me 74.00, when I got there it was 169. 00 . I thought that was a big differents. I bought the truck the next morning, so I think, I got the bad end of the deal.

NORGIA L. 
Rating:
4.0

Customer did not leave a comment.

DAVID D. 
No reviews have been submitted for this location.

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