Customer Reviews for Hoot N Holler Auctions LLC
(U-Haul Neighborhood Dealer)

41 reviews

1569 W King St 1st Floor   York, PA 17404

(717) 848-5171

Location Hours

  • Mon-Tue: 10 am - 6 pm
  • Wed: Closed
  • Thur-Sun: 10 am - 6 pm

Services at this Location:

Contact Us

(717) 848-5171

1569 W King St 1st Floor
York, PA 17404

Services at this Location:

Location Hours

  • Mon-Tue: 10 am - 6 pm
  • Wed: Closed
  • Thur-Sun: 10 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Satish S. 
Rating:
4.0

Customer did not leave a comment.

Toheeb A. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
1.0

The hours said opened at 10 am and no one showed up

Justin H. 
Rating:
5.0

Customer did not leave a comment.

Colby S. 
Rating:
5.0

Customer did not leave a comment.

Binod B. 
Rating:
5.0

I had the worst experience ever using Uhaul this time. The truck was not returned on time by the previous user and then he did not check it back in properly which converted my rental from Truck Share to hand delivery. I got absolutely no help from customer service, and after scheduling a call back with Go Uhaul truck share I got a call back and still sat on hold for over an hour and then was disconnected. All in all I tried for 2 hours to get help but it never happened. Fortunately the manager of the location came home and was able to manually get me checked out at approx. 10:30 pm so my 6 pm pick up was 4.5 precious hours late. The truck only had a 1/4 tank of gas so as a precaution I put 20 gallons in to make it a 1/2 tank so I wouldn't need to stop off the highway but it only took less than an 1/4 of a tank to complete my move. So Uhaul got extra $50 in gas out of me, trucks should be Full so you know just how much gas you used and can just fill it so you don't over fuel, but maybe that's the point of keeping the truck at a 1/4 tank so unsuspecting customers over fill giving Uhaul free fuel. On top of all that the price went up from my quoted reservation price. The location was excellent but Uhaul itself was horrible, people need help and time is important, the whole phone system failed me, perhaps because it was a holiday weekend. So while I would recommend the location I would caution people on dealing with Uhaul over the phone. In closing I'd give Uhaul a 1 star rating on this rental. I should've been given a discount not charged more for this Disaster!

Robert F. 
Rating:
5.0

N/A she was really nice.

Maribel C. 
Rating:
5.0

If offering 50 extra free miles, to actually give them, I was offered 50 extra free miles because of a last minute pickup location change but I was charged for the mileage I went over the 46 included I drove 77 miles

Kim F. 
Rating:
1.0

Both times when I went to pick up and drop off the employee was not there and I had to wait for the van to pick up and she was not there when I dropped off well before the close at 6. I was charged and extra day when I picked up and dropped off within 24 hours and had to drop off the keys because the employee who lives on-site left. Also there was a to. Of stuff in the faculty which could be a falling/ tripping hazard. I only went with this location because the had a van on the day I was in town. Next time I will wait for the other York location

Yolanda W. 
Rating:
5.0

The clerk lady was very friendly and helpful

Anthony J. 
Rating:
1.0

The gas wasn't where she stated it was and I only had the vehicle for 3hrs! I'm appalled at how much I've been charged!

VICTOR B. 
Rating:
5.0

Overall, Lynn from Hoot N Holler was terrific: very friendly and easy to talk to. The van was clean and did exactly what we needed it to do. I would absolutely recommend and conduct business with her again. I did not like that the van did not come with a full gas tank and was instead between measurement intervals. The odds that I can fill a tank for return are very high. The odds that I can perfectly guess the consumption/cost to fill to an odd increment without a.) under-filling (and getting fined) or b.) overfilling and wasting money are very low. This feels a bit like a cheat/rap to a consumer. Lynn told me close enough would be fine, but it's still a concern when a contract is in place. This also wasn't my first choice of location due to the distance I had to travel to get there. I reserved a van from another location (15 miles closer) and didn't find out for a week that my reservation had changed. I think this is probably more on the other location or Uhaul's internal communication between indirect dealers than Hoot N Holler, but that's $10 extra I had to pay just to get the van/bring it back.

ROBERT B. 
Rating:
5.0

It was great

SAMUEL M. 
Rating:
5.0

Lynn was great and very helpful, friendly and informative. I will definitely use Hoot 'N Holler again!!

TIMOTHY H. 
Rating:
4.0

Customer did not leave a comment.

MELINDA H. 
Rating:
5.0

Best and most friendly location I've ever rented from. The van was impeccably clean! This will be my go to place now!

Suzanne R. 
Rating:
5.0

Friendly and kind people

Lawrence H. 
Rating:
5.0

Customer did not leave a comment.

LENIN A. 
Rating:
5.0

Great experience no complaints. Lynn and the team were great.

STEPHAN S. 
Rating:
4.0

Customer did not leave a comment.

TIRZAH B. 
Rating:
5.0

Customer did not leave a comment.

FRANK M. 
Rating:
5.0

Staff was super friendly when vehicle was picked and dropped.

Luis F. 
Rating:
5.0

Customer did not leave a comment.

CARL M. 
Rating:
5.0

Customer service was amazing, I was in and out quickly. If I ever need a u-haul again, I plan on coming checking here first! Keep up the good work!!!

CHAD H. 
Rating:
3.0

Customer did not leave a comment.

MARINA R. 
Rating:
5.0

Customer did not leave a comment.

Donald P. 
Rating:
5.0

Customer did not leave a comment.

Shardai S. 
Rating:
5.0

Hoot N Holler Auctions did an excellent job and I would certainly recommend them to others.

NEAL E. 
Rating:
5.0

Customer did not leave a comment.

KELLY R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
3.0

Leave truck clean for customer.

Patrick C. 
Rating:
5.0

Excellent customer service! Very friendly and helpful!

lynn E. 
Rating:
4.0

Customer did not leave a comment.

CRAIG S. 
Rating:
5.0

Customer did not leave a comment.

CRAIG S. 
Rating:
5.0

Customer did not leave a comment.

Randell M. 
Rating:
5.0

Van worked well for the small amount of moving we needed done.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Derek W. 
Rating:
4.0

These trucks don't have ramps so be prepared.

Gregory W. 
Rating:
5.0

Customer did not leave a comment.

Jeremy B. 
Rating:
5.0

Customer did not leave a comment.

Randell M. 
No reviews have been submitted for this location.

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