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John M
Customer Reviews for HTF Auction Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing actually, everything and everyone was perfect.
DENISE JNothing that I can think of.
Dennis SZero issue… smooth process
Bryan KEveryone was a joy to work with!
Luke BRight Rear Taillight and Turn Signal seemed to be extremely dim or not working properly as compared to the left rear turn signal. The Interior of the trailer was clean and the staff pleasant to deal with.
RICHARD SThe app is the most inconvenient, inconsistent app. You should get rid of it. We placed our order for a truck in advance, showed up on time, and couldn’t access our keys due to the location not setting it up right. Sat on hold for 10 + minutes as they tried to assess the situation for us and ultimately sent us to a new location, 15 minutes away, and said we would we taken care of with additional mileage. After our drive to the new location we could not once again figure out how to access our keys, as the app did not give us any sort of code, and after making 4 phone calls finally got the keys. On top of that, the dolley we ordered and paid for was not in the truck- resulting in us unlocking the gate to the private establishment walking back to the end of the lot And getting our own Dolly out of the storage container thanks to your one good employee. On top of that I was charged $1.40 for no reason at this place. And then following our drop off, had to pay an additional eight dollars for gas after being told, we had additional mileage and would be taken care of. The app is terrible and makes me never want to use U-Haul services ever again in my life, and I will not tell my friends to use it either.
Jeremiah CAs someone who came to this uhaul pickup for the first time there’s not a ton of signage that point you to the office where you go for check-in & using GPS didn’t help much once you arrive. Uhaul trucks were easy to find, but the building itself was a little challenging to find.
Dwayne BThe business owner was very rude. Not sure if he was just having a bad day, but I was very uncomfortable around him. I felt like I was putting him out by needing assistance attaching a car trailer to the truck. Every time I had a question, he answered in a snide manner. Thankfully there was another man there who gladly helped me and answered my questions. I can't rate higher than a 3 due to the rudeness of the business owner though.
Angela MHTF did an excellent job. Very professional. Would rent again from this location. Price point was very affordable.
CHARLES LAll good
BAL TEasy and quick process
Allison WNothing
Kerry KThe service was excellent from the time we inquired about the rental to returning it back to the location The girl that helped us was polite and explained everything in details so they were with no hidden or surprises in the invoice. I would recommend this place to anyone that needed a rental.
DOUGLAS EGreat 👍 very professional and helped us greatly. Thank you .
sonja KThe attendant did a GREAT job answering my questions and meeting all my needs ! I would highly recommend this U-Haul location to all who are interested…
HECTOR MThis is the easiest u-haul rental from start to finish. 😀
Ranea CReceived a $25 cleaning charge for dirt that was not mine. No mention of the potential and subsequent charge - loss of customer
WILLIAM Bnothing to improve- BEST EXPERIENCE EVER! The U-Haul app was so easy to use and made pick up and drop off seamless!!
Angela CEasy drop off, no personal interaction, in and out in under 5 minutes.
miles dVery customer centric and responds timely. Equipment seemed new and overall process easy for consumer. Will use again…Thank you.
PAUL BTrailor was full of snow. Was a challenge picking up my washer and dryer. Site didn't seems to know I was coming, but other than that, and over all nice location.
REBECCA HConvenient location. Gravel lot. Could use a little better signage for renters to know what to do / where to go.
David RThere was zero communication that this location rents only through the app. You cannot interact with someone in person. The issue is that the website gave me a choice if I wanted to check in with a staff member or if I wanted to check in through the app (I selected check in with staff). If they are only allowing app check in, then an interaction with a person should not be an option at all when making a reservation. We have no problem with the set up, but this caused a ton of confusion for us until we finally spoke to someone that made it clear we would have to check in on the app. Please update your site to remove the in person check in option. I’m a millennial savvy with tech and had issues. Can’t imagine how difficult this would be for someone who is old.
Jessica DThis was a drop and go location. No personnel there. It was close to my house, so convenient, but just a muddy lot to return truck.
mary mThank you for all your help!
Jeremy BAbsolutely nothing! Your truck was one of the cleanest I ever used.
Julia RNeed to Organize
Gopal KTrust me, I'm not gonna lie, the guy who works for them @ Etna location was very bad and rude. He was late and made us wait like almost an hour. The place is nice and trucks are clean but just that guy 👦
Yam DThe rental facility did not appear to have an office/store, just a fenced parking lot. Someone met me at the gate, directed me to a trailer, hooked me up and sent me on my way. When I returned during business hours, no one was around to help me unhook the trailer. I backed into the site where the trailer was originally parked, followed online instructions for after hours returns and left. Poor customer service!
Brian GTruck need to maintenance
SOM UTruck should be mantince not done see check show
ROHIT SWas a great experience. If I had one thing I would change It would have been nice if the truck was full when i got it. It was at 7/16 full and to fill back up to 7/16 was a bit of a guess. I didn't want too fill the tank up if I wasn't to get credit for the extra gas.
JAMES LAwesome customer service as usual!!!!
MICHAEL WOnline pickup is not well supported .Sites open too late.
Mahananda RSpoke with a couple people more than once for the rental and they were both helpful, kind and considerate. My experience with UHaul overall was very good.
Kerry YEverything went as easy as possible.
CRAIG LEasy pickup and drop off. Hassle free and conveniently located for my needs.
DAVID BStaff was very friendly and extremely helpful.
Jeff YGary was wonderful. Very friendly and accommodating. Superior customer service. Would recommend to anyone.
MIKELA RThe service was great, keep it up. Thank you
Kristofer MNone
MICHAEL MCheck fuel this truck have last number of gasoline u guys charge
Rohit SAlways a pleasure to come there. Everyone is courteous
Stephen MWay over charged me
Matt TGreat customer service
Terrance MN/A
Caleb KI had trouble with the app checking in and it finding my location. Lucky someone was there and saw me in their camera. She called me and gave me instructions on coming inside to check in with her. It is so much easier to check in in person. Hopefully I won't have to use the app with my next rental.
NELL HI drove myself and didn’t know where to park my car while I used the U-Haul van. Therefore, I parked my car where the U-haul van was sitting. It must have been okay because my car was still there when I returned the van. It would have been nice to see signage for customers to know where to park.
Kerri PSuper friendly and very professional. It helped me with my trailer needs
Santiago DThe owner met me after hours to rent me the trailer - fantastic experience!!!!
Robert N