Customer Reviews for JAC Services 51
(U-Haul Neighborhood Dealer)

92 reviews

21501 FM-2100   Crosby, TX 77532

(281) 666-4019

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 8/8/2022 - 8/22/2022: Closed

Services at this Location:

Contact Us

(281) 666-4019

21501 FM-2100
Crosby, TX 77532

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 8/8/2022 - 8/22/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

the lot was not maintained, the grass was high. The phone number to call JAC, nobody answered, we had to call UHAUL that was a hassle. I will not go back

Steven C. 
Rating:
4.0

grass needed to be Mowed tight to back a 26' into

ROGER E. 
Rating:
2.0

We returned the truck but there was no one available in the middle of the day to ck us back in and the numbers on the door would not wk so called the u haul place where we picked up and they told us what to do to leave truck and take picture of the area where we left there was another couple returning a truck and trailer that was having the same problem. Also I was trying to get ahold of uhaul to see if I could of returned closer to my house cause actually there were too right close to me but was on hold forever so just drove the extra lie 30 miles toe return in Crosby ,thank you for listening and I will use uhaul again!

Louann D. 
Rating:
4.0

Customer did not leave a comment.

Melanie V. 
Rating:
5.0

Guy was very nice and helpful.

Ryan P. 
Rating:
3.0

Customer did not leave a comment.

Ria W. 
Rating:
5.0

Customer did not leave a comment.

Cynthia F. 
Rating:
5.0

Customer did not leave a comment.

HERMAN H. 
Rating:
4.0

Customer did not leave a comment.

ROBERT W. 
Rating:
4.0

I can't think of anything

Frederick R. 
Rating:
5.0

Customer did not leave a comment.

chad A. 
Rating:
1.0

I rented a uhaul from this gentleman and he was delayed in arriving to begin with but I was able to get the truck. I ended up needing it longer and called to extend it each day necessary. Then on the day I finally got storage lined out and I was ready to unload a tow truck pulled up in front of me stating that it was past due. I called the location I rented it from and he acted confused. Come to find out he never extended it and I had the uhaul and all of my belongings towed away. I called trying to find out about my stuff and see when me and the movers were supposed to come unload it only to be told no one knows where it is when I finally reached someone after days of attempts. And apparently they had been contacting my elderly mom instead of me who the account and truck were rented under. Now I've received an insane bill and still don't know where my entire house of belongings are.

CHRISTY ELIZABET S. 
Rating:
5.0

Customer did not leave a comment.

Maria O. 
Rating:
1.0

It's not the locations fault. When I called U-Haul they had me going to the first dealer to pick it up in the morning. They called me the day before and change the pick up to another location. When I got to the second location they did not have my truck and said they could not do anything about it and I was told to go to another location. At the third location now he said he could only rent it to me for 24 hours and originally I had it scheduled for 2 to 3 days now picking up the truck eight hours later than I thought screwed up my whole loading procedure the people that I hired to do it could no longer do the job and I am 65 years old and me and the wife had to stay up all night loading this truck trying to get it back on time so renting a truck from U-Haul fell short of a good experience again. In the future I will probably try to find another company they can have the equipment when they say they will have it

David C. 
Rating:
5.0

He had the truck ready when we got there. No problems at all. Thank you for making it easy.

john B. 
Rating:
1.0

There was no official office. The website stated the office would be open until 8pm for customer assistance. When the customer service representative finally showed up he didn't help. He was annoyed that he even had to come up there.

Tara H. 
Rating:
5.0

Customer did not leave a comment.

RACHEL L. 
Rating:
2.0

The ignition wasn't working and know I've got this bill for 109 because I had to take it to drop off somewhere else, I also got a charge for not filling the tank in which I wasn't told to fill it since I was instructed to drop it off about twenty miles away.

LaTreese S. 
Rating:
5.0

The original scheduled drop off location had their phone turned off. We located a second location was very good!

Guy B. 
Rating:
4.0

Make sure there is a drop off point.

Vicki H. 
Rating:
3.0

Customer did not leave a comment.

LARRY H. 
Rating:
4.0

Helpful and kind

KAREN S. 
Rating:
5.0

Friendly staff. Quick service.

John P. 
Rating:
4.0

Customer did not leave a comment.

Sang G. 
Rating:
4.0

the gentleman was very nice and courteous and we rented from very professional I appreciate his helpfulness and I would rent from this location again

Clif R. 
Rating:
2.0

Customer did not leave a comment.

Darla M. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
5.0

Nice place, owner super sweet and accommodating.

tracy L. 
Rating:
5.0

Customer did not leave a comment.

Nicholas R. 
Rating:
4.0

Customer did not leave a comment.

LARRY T. 
Rating:
5.0

Customer did not leave a comment.

BRANDON M. 
Rating:
5.0

Customer did not leave a comment.

JOSE AQUILES O. 
Rating:
5.0

Friendly service and close to home.

Thomas C. 
Rating:
5.0

Na

Tara M. 
Rating:
5.0

The gentleman took care of us with the utmost respect, hospitality, and professionalism you would expect.....great guy!!

kris B. 
Rating:
3.0

Customer did not leave a comment.

Randy B. 
Rating:
5.0

Customer did not leave a comment.

JOSE V. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM PAUL II R. 
Rating:
5.0

Customer did not leave a comment.

Sheran G. 
Rating:
1.0

The inside and outside of the uhaul was muddy and dirty. I had to clean and sanitize the uhaul myself. I would not recommend uhaul to any of my co-workers or colleagues. I first had the uhaul reserved to be up my phone. The agents on the chat kept saying that they couldn't verify me and ended the chat. I requested a chat four times and they kept sending the chat before I could ask how to proceed with getting the truck. After an hour of trying to get assistance, I went to a uhaul location and the representative in the location called her ASM to resolve the issue. Mr. Mike reserved me a truck with no problem. After finally getting on the road the uhaul truck had a blowout and had me and my kids stuck on the side of the interstate for almost an hour. This is worst service I have ever received from uhaul.

LEKEASHA L. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE M. 
Rating:
5.0

Customer did not leave a comment.

MISTY RASHELLE B. 
Rating:
5.0

Great customer service and the equipment worked flawlessly. Highly recommend using UHaul JAC Services 51 in Crosby, Tx.

gregg H. 
Rating:
2.0

Sort of a hidden, secluded field area with a small trailer on it.

DEBRA J. 
Rating:
5.0

Customer did not leave a comment.

Shea S. 
Rating:
5.0

Customer did not leave a comment.

Wendy T. 
Rating:
3.0

I only dropped the truck off at this location and didn't even enter the building.

Alvin L. 
Rating:
5.0

Customer did not leave a comment.

britany G. 
Rating:
5.0

Fast and eAsy pick up and deliver.. very helpful attendant.

OMERO G. 
Rating:
3.0

Customer did not leave a comment.

lance S. 
Rating:
5.0

Guy running this place is very nice and helpful.

James C. 
Rating:
5.0

put quotes in writing hire help

BETTY B. 
Rating:
5.0

Customer did not leave a comment.

Thomas O. 
Rating:
5.0

This was as easy and smooth as it could be, Mr. Frankie took excellent care of me. No changes needed

Kim R. 
Rating:
5.0

Customer did not leave a comment.

stoney W. 
Rating:
3.0

Customer did not leave a comment.

Raymond G. 
Rating:
5.0

Customer service was great, I was able to get a truck the same day, checked out and in quickly.

Charlotte B. 
Rating:
5.0

The gentleman running the place did a very good job getting me in and out quickly both when I first arrived and when I returned the equipment.

MARK P. 
Rating:
3.0

Great service

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Travis H. 
Rating:
3.0

I am showing a double charge on contract #21720722 in the amounts of 169.35 and 174.15 - I have a receipts for 174.15 - I ran this on an account that I plan on closing soon with limit balance in it, so now I have overdraft charges because of the double billing.

Steven I. 
Rating:
1.0

Customer did not leave a comment.

Carl C. 
Rating:
3.0

The truck was in great shape, the guy was very nice and helped me out. I was not told that I had to get on the app to check the truck in if he was not in the office. I turned the truck in an hour ahead of time, but no one was in the office so I dropped the keys off in the lock box. Then I get a text saying I had to use the app while at the location. I was an hour away from the rental location. Talked to customer service, and they noted my account, but I don't like having to use an app to turn in a truck.

austin A. 
Rating:
5.0

Customer did not leave a comment.

kent B. 
Rating:
5.0

Customer did not leave a comment.

oscar O. 
Rating:
5.0

thank you

Karen L. 
Rating:
4.0

Customer did not leave a comment.

Erwin H. 
Rating:
5.0

Awesome experience, Frankie stayed late to get me a van. The van was brand new and in excellent condition. When i returned the van Frankie came out inspected the van and got back to me via email, immediately! Highly recommend this location. Briton Donohue

Briton D. 
Rating:
5.0

Customer did not leave a comment.

Secilia S. 
Rating:
5.0

Customer did not leave a comment.

Halee B. 
Rating:
1.0

I have been double charged. I have my receipt for $75 and $150 came out of my account. Nobody answers the phone. Ive left messages and I don't get a call back.

carrie H. 
Rating:
3.0

Rustic, but functional

Bryce T. 
Rating:
4.0

Customer did not leave a comment.

nancy V. 
Rating:
5.0

Great place. I watched him hook up a trailer, he did it properly, and didn't make the guy turn his truck off. Very professional

Robert A. 
Rating:
4.0

Customer did not leave a comment.

Josh C. 
Rating:
1.0

More training

Anabella C. 
Rating:
3.0

Customer did not leave a comment.

joseph B. 
Rating:
4.0

Customer did not leave a comment.

richard C. 
Rating:
5.0

The gentleman working the U-Haul was super nice and very accommodating. Highly recommend!

Kyle V. 
Rating:
3.0

I still have not recieved my deposit yet.

Mandy M. 
Rating:
4.0

Customer did not leave a comment.

Melanie V. 
Rating:
3.0

Truck was ready and it all went without a hitch.

Kenneth W. 
Rating:
5.0

Nothing needed for improvement

Gordon L. 
Rating:
5.0

JAC Services 51 was excellent and helped us when Christoph Transport decided our reserving a truck wasn't important and let someone else take it the morning we were supposed to pick it up. Thank goodness for JAC Services. They had what we needed.

Charles B. 
Rating:
2.0

They didn't check it in to catch that they gave me the wrong trailer

JUSTIN S. 
Rating:
3.0

service is too slow

royce N. 
Rating:
2.0

Customer did not leave a comment.

Bryant P. 
Rating:
5.0

Customer did not leave a comment.

Kenyida H. 
Rating:
5.0

Customer did not leave a comment.

cindy B. 
Rating:
5.0

Customer did not leave a comment.

Zack J. 
Rating:
3.0

Customer did not leave a comment.

Christopher S. 
Rating:
3.0

Customer did not leave a comment.

joe H. 
No reviews have been submitted for this location.

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