Customer Reviews for KH Mart
(U-Haul Neighborhood Dealer)

Rating:

1.0

It was clear that the inside of the vehicle had never been cleaned.

Rating:

3.0

Clean all drink holders and don't use (or air out) terrible "freshener" scents. There was tobacco and a lighter in the drink holders and I had to leave the windows open all day (literally 8+ hours) and STILL didn't clear the air.

Rating:

5.0

Very convenient and excellent customer service.

Rating:

4.0

Was quick and easy…late night hours are a plus

Rating:

2.0

It was pretty easy overall. Not a lot explained at the gas station we rented from. Definitely in the future I would suggest a better outline of how it works. Also looks like I may have received an extra charge but time will tell. It was a difficult location to get in and out of.

Rating:

2.0

Truck had no gas, was extremely dirty inside, and most importantly, the steering rack is not good.

Rating:

5.0

Great!!

Rating:

1.0

Customer service was horrible! The trucks need maintenance

Rating:

3.0

Van was dirty had trash in it cig butts i had a half of a trash can filled it was dirty open windows and dust from everywhere

Rating:

1.0

1st i get a call the day before saying my reservation is pushed back to 11am for pick up. OK fine. 2nd i get there at 11 to pick up only to find the renter has extended their rental and the place has nothing for me. 3rd I get directed to another agency (in the ghetto, I might add) only to find both his vans were reserved. after about 35 min on the phone back and fourth with U haul and him (in between him waiting on customers), we get it sorted. I get the van and its a mess and gas light is on. So pick up the rental at 12:30ish, return it the following morning around 7:30am (less that 24 hours) and get charged for 2 days. I run a DJ business and utilize U haul more than average so after this experience, i am looking into other rental options such as christies or Enterprise. I dont mind paying more to ensure my rental is actually there when i go to pick it up.

Rating:

3.0

The person is not friendly and the truck they give me was a ligth broquen and the pasanger mirro, we let the person know and he did not do nothing.

Rating:

1.0

I was over charged $457.96 with a claim that i went over the allowed 70miles. I don't even think I used it for 60miles. I picked up the truck from 2 mile away at 5pm, used it to go 55 miles from Boston to northern Rhode Island and returned the truck the same day at 9pm . it's physically impossible to go over 400 miles. I went to the store the next day. they agreed to refund the money within 5 to 7 business days but its been over 2 and half weeks and I haven't received my refund. You guys actually stole money from me and it's an acceptable! will never recommend your service to anyone. if there is anyone that actually cares, fix the problem!

Rating:

5.0

Ok

Rating:

1.0

I reserved a day in advance at another location and there was no truck available. They made a call, sent me 20 minutes further away. Finally got truck. Late to my appointment to pick up some furniture. Wouldn’t let me return to the original location I wanted so had to drive the extra 20 minutes again. Charged for the extra mileage due to them changing locations. Total BS.

Rating:

5.0

Make sure all vehicles are clean

Rating:

1.0

I had a bad experience was over charged and no help from the locarion

Rating:

4.0

Fast checkout, but had to immediately get gas since it warned I had only 41 miles left in the tank.

Rating:

3.0

Educate the owner about the app that allows a person to pick up a rental without handing the license and credit card. I did the mobile pick up and the owner threw me out his store because I told him that I did not want to show him my license because I just did the Live Photo online. He told me that he is the owner of the store and to get out.

Rating:

1.0

Very rude and dirty

Rating:

4.0

Traffic was heavy in the area. For picking a return out of a hat I could have done better

Rating:

4.0

Give out more information about how things work

Rating:

2.0

The owner of the store was an absolute asshole and the location was dangerous.

Rating:

1.0

The guy in the store took my money and didn’t want to do anything about the situation when I tell her that I only drive 3 milles and him made me pay 51 dollars for some miles someone else use

Rating:

3.0

Service was great. Had trouble with the app for a self checkout so the clerk was very helpful. Location was a bit sketchy. Again, I was surprised by the upcharge for mileage.

Rating:

2.0

The U-Haul app is terrible. It kept freezing and crashing. It delayed my pickup and drop/off by about an hour. Awful experience. You really should do better.

Rating:

2.0

I was scheduled to pick up a van at a different location and was not notified of a change of location. At the other location, the equipment I ordered was not available and that equipment (dolly and blankets) was critical for what I needed to do (to not have to carry a heavy piece of equipment for a long distance and transport a large furniture piece without scratching it). So I was not able to pick up the van until about 45 minutes after I was set to and what I ordered was not available causing me to put strain on my body, damaged the furniture I was picking up due to scratches from not having blankets, and be late in picking up the furniture that I required the van for transport.

Rating:

1.0

I arrived to a rude employee who walked away when I asked questions. There was a check engine light on which he didnt care about when i told him and he told me to drive it anyways. The U-Haul was absolutely filthy in the cab there was mud everywhere sticky stuff on the wheel and cupholders and trash on the floor. The floor in the back was covered in dirt and garbage and there were dents on the vehicle that the pictures did not show, so I made disputes. When I went to return the vehicle the person behind the counter got mad at me and said that I should not have made disputes because he doesn't know what to do. He said I can't return the vehicle because there are disputes. I also want to point out I rented a vehicle for a full 24 hours and brought it back within five or six hours and when I returned it there were two men waiting for a 10-ft truck that they had rented. There was no other 10-ft truck on the property. If I didn't come back to return it early they would not have had a truck. Also, because The dispute issue occurred he wasn't able to finalize the return before i left and he gave the keys to the other people who were waiting and they took the U-Haul. Which was still rented in my account. I would say the best way to improve this experience for the next customer would be to tell them to go to a different U-Haul.

Rating:

5.0

Have a Dolly on hand if requested

Rating:

2.0

I've been charged 89.99 when my bill was for 49.99

Rating:

5.0

THE GENTELMAN IS VERY PROFESIONAL AND ALWAYS WILLING TO HELP

Rating:

4.0

Everything was great except for a strong odor inside the truck that never went away. I thought it smelled like gas, my son said it was the rubber mat...IDK Service was quick and friendly. The location was very convenient. I would go there again.

Rating:

1.0

The person at the counter is rude and he is always in his phone watching video or on video phone call. This is my third time renting in this location and Inwill never use that location again.

Rating:

3.0

The drop off location was a little confusing. There were not great signs about where to bring the truck and the staff was somewhat rude and did not want to answer many questions. I left feeling worried that we had not properly returned the truck.

Rating:

2.0

I reserved a 15’ truck along with a hand truck and 2 dozen furniture pads. When I arrived to pick up the equipment the guy said they didn’t have a hand truck and only “a few” furniture pads. I made my reservation weeks in advance. I’m not sure if I was still charged for the equipment I wasn’t provided.

Rating:

1.0

I waited over 30 minutes as the owner was late. The truck was given to me with 10 miles to empty and the dolly I reserved was not at the location so I was sent to another location. I paid for this service and had to spend over an hour of my time fixing other peoples mistakes. Poor service and unacceptable and nothing was done to fix the issue. If I reserve equipment with the truck rental it should have been there I shouldn’t have to go on a wild chase for the rest of the supplies needed as a made a reservation to avoid things like this and then was told there was no additional equipment on my reservation, when im reading my reservation and can see what I ordered. I don’t understand where the disconnect is. This was a horrific experience.

Rating:

5.0

Excelent service

Rating:

1.0

I reserved to pick up my truck at 8am. I choose the online option for pick up. The store didn’t open until 8:30am therefore I could not get the keys to the truck until then because they did not have a lock box outside. I was disappointed that they would allow me to make a 8am reservation if I couldn’t access the truck until 8:30am

Rating:

3.0

The vehicle needs maintenance, the location of the furtniture pads was not in the vehicle and the store attended had us take them to the truck and when we returned the truck we had to bring the furniture pads back inside the store.

Rating:

5.0

Great service love the extra effort... Thank you

Rating:

1.0

The man at the desk didn’t seem to have any idea how to go about the process of giving us the key to the truck. We also ordered additional items and they did not provide them to us.

Rating:

5.0

Nothing!! This was a perfect experience! I walked In, first time uhaul renter, and the person there made it so easy!! I answered a few questions and was out the door. The return was as effortless on my part. Really great first experience!! Thank you!!

Rating:

1.0

I paid for a dolly and it was not in the truck . When I asked the counter person she said that they only had one and seem uninterested in helping me. I went back with my boyfriend and he asked them to take it off the bill, after he told us to go look for the dolly in other trucks. He said he had to call to take it off the bill, and when we pressed him is when he did it on the computer. Will not be using this location ever again, and will not be recommending it!

Rating:

1.0

Service was rude didn’t want to move her truck so I can park the van very unacceptable!!

Rating:

2.0

Customer Service could be improved drastically. The man assisting me sat on the phone the entire time and explained nothing to me.

Rating:

1.0

We are frustrated with our experience today. We got a text less than an hour before our pickup time letting us know that the pickup location had been changed to a different location. The original location would have allowed us to use the self-service mobile app to check in and pickup our vehicle. Instead, we were sent to a busy gas station farther away from our original location which added mileage to our trip, where we had to go inside and wait in line to be helped. The person working was on the phone and it was unclear whether or not they were speaking to us or the person on the phone. When we got the van, we immediately noticed it smelled like marijuana inside. The tire pressure light was on as well as an alert for an oil change being needed. Because of this, we couldn’t bypass to the odometer to view the original mileage on the vehicle at pickup and have no way of knowing if the mileage we were charged for is accurate. We had to then drive the van somewhere to add air to the tire, adding more mileage we shouldn’t be charged for in addition to us having to pay to add air to the tire. It is also unsafe to have us driving a vehicle that needs an oil change, especially as there is no cutoff on how many miles you are allowed to drive the van. After driving it off the lot, we noticed several large cracks in the windshield and lots of trash behind both of the seats. This vehicle should have been checked more thoroughly before we were allowed to pick it up. We also drove by the original pickup location on our way to the second pickup location which not only proved that it was a farther destination, but we were able to see that there were plenty of vehicles of all sizes available so there was no valid reason for our pickup location to have been changed in the first place.

Rating:

1.0

BEWARE: Owner is very rude and unprofessional! No one should yell at their customers. I parked my car in the front not thinking it would be a problem while I used the Uhaul. He called me screaming telling me I should Not have parked my car there because I’m not a customer. I guess he doesn’t consider Uhaul customers his customers. I quickly apologized and told him I didn’t know he then said I need to have someone move my car ASAP or he was going to have it towed because it’s private property and I can’t leave my car there. I had only been gone with the Uhaul 20 mins. In fear of my car being towed I rushed back “adding mileage” to my trip just to park my car on the street and off of “his property.” As a business owner the correct way to avoid this would have been to tell someone before hand. There are no signs outside that say “Uhaul Customers don’t park here”. There is a sign that says “Customer Parking Only” I will NEVER rent from this Uhaul location ever again! I will tell my friends, coworkers, family & social media the same. I wish had recorded the incident when I went to move my care he immediately started a verbal dispute and told me I could cancel my Uhaul. How could I cancel something that I already charged for and had began using. My father got out the Uhaul and all of sudden he calmed down. I’m not sure if it was because I was a female and in his culture women don’t have rights but I would not have talked to an animal let alone a human being in the manner he did all because of misunderstanding with parking. You would have thought I stole something from his store. I normally deal with the location on Academy Ave where they are pleasant and respectful I will go back to them if I I ever need a Uhaul.

Rating:

1.0

Me cobraron 70 dollares por 5 horas y me cobraron 3 veces

Rating:

4.0

Please put good tires on your trucks. The one I drove was sliding on the wait pavement.

Rating:

1.0

Canceled my reservation twice then when I finally got my uhaul I had to evict a homeless man living in the back of the truck and had to throw cardboard down on the dried up vomit.

Rating:

5.0

Overall the experience was good. However, the passenger side mirror needs to be tightened or replaced as it is not secured in a way to avoid it shifting while driving. This is a major safety issue when driving on the highway as the mirror does not stay in place and you cannot see.

Rating:

5.0

It was a simple process, i recommend to do everything online, keep in mind it is a corner store so people will be in and out to make there purchases if u decide to not do it online.

Rating:

5.0

The vehicle was clean. We were only concerned about the transmission with the particular truck we rented. All worked out for our move, but wanted it noted for future use of the vehicle for other customers

Rating:

1.0

Stop charging these extreme rates for mileage. I was charged more than double the quote for going slightly over mileage! Insane to pay that much for a Uhaul for 5 hours! I will never rent with Uhaul again. The location was extremely slow, he kept taking other customers that walked in basically making me wait until the store was empty. As a convenience store there are constantly people walking in, just a waste of time and moneu!!

Rating:

5.0

Excellent condition. Good attitude

Rating:

2.0

The location opened an hour late and this delay caused me to miss a scheduled order pick up. Find a responsible person to represent your company