Had to drive 2 hours out of my way to pick up the truck. No clear signage as to where the uhaul pick up was at inside the store, as it appeared to be a conveineve store and not a uhaul store.Marielle V.
Customer Reviews for Logtown Country Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We were charged for gas when the uhaul was returned without out us knowing. We actually returned the uhaul with more gas than received. It's unfortunate the lady didn't go out and go over the return with us.Eric R.
I did not receive my moving pads.Jorden B.
I had to load my own equipment, the windshield was so dirty I couldn't see out of it. It only had a 1/4 of a tank of gas.Tom F.
Customer did not leave a comment.Chris A.
Customer did not leave a comment.douglas M.
These people were useless. I was driving a 15' UHAUL truck I obtained from a different dealer. The people at Logtown offered zero assistance. I had to back up my long truck all the way to the rear of their building through mud and try and line up the truck with the largest UHAUL carrier you offer. I had to line it up myself with no one guiding me. The last half inch of alignment I accomplished by moving the 2000 pound carrier myself by hand which basically destroyed my back (I am 65). Once aligned, I now had to attach the trailer to the UHAUL truck. This is a very complex process as you know with various chains etc. Thankfully, I had previously watched the UHAUL videos online so I had some idea what to do. No Logtown employees were in the area. So, I then just drove away without anyone ever confirming if I attached the the carrier safely. Is this really the type of customer service UHAUL provides??Timothy M.
Customer did not leave a comment.CHRISTOPHER G.
Personnel were extremely helpful and informative. It was nice to have another woman help. They were friendly and most helpful.Theresa V.
Customer did not leave a comment.DAVID I.
THE GUY AT LOGTOWN WAS VERY NICE AND HELPFUL...HE BENT OVER BACKWARDS TO GO THE EXTRA MILE FOR ME!MAUREEN C.
Customer service individuals have been friendly, but we were not happy that while dropping off the trailer one Sunday at this location... The person we asked to reserve us the same open bed trailer for the following Sunday, FORGOT and when my husband went to pick it up, we were not reserved in the system. LUCKILY no one else had reserved it, and it was available. Being we are on a VERY TIGHT moving schedule, and had this trailer not been available, it would have been a major set back to staying on track. We have been very appreciative of U-haul moving items so far, to help us relocate from CA to Missouri.jennifer K.
Customer did not leave a comment.Timothy A.
The lady that helped me get my key was very helpful and patient with me as I had never rented a U-haul before.keri D.
Have trained employees that can log onto the computer and do not automatically charge the rental to the credit card used to reserve the unit without the customers knowledge. I had to hook up the trailer myself which was fine but when I finished the hookup and went back into the market to pay the woman already charged the rental in my absence to the hold card and charged insurance I didn't need due to the fact my personal insurance carrier was covering all aspects of insurance for the trailer while in my possession. My plans were to pay cash for the rental but she stated she could not recent what she had done. No person to make any minor repairs prior to leaving such as out of order clearance lights and worn safety chains. Not a very well managed and professional uhaul location at all.John E.
Shane at this location was totally helpful to me and I really appreciate his going the extra mile to help me (eighty three years old). One of your other local locations had let me down and Shane really made up for that. Nice friendly and competent people at this location.. Will return there again if I need your services.PATRICK M.
Customer did not leave a comment.jennifer K.
Customer did not leave a comment.Ethan C.
I was charged for safe after I said twice I didn't want it. Both online and retailer after uhal wanted me to pick it up 15 miles away. And fyi 26 miles x 4 is not 122 and im pissesd on the time and oil change charge. Horrible experience after I paid 60 in gas for you to charge someone else when I got it half full and it took a 1/8 tank downhill 20 miles good scam won't use you or recomend you eversam C.
Very professional 👍Ken N.
I didn't like how my reservation down the street from my home got updated to make me drive an hour away to fulfill.Loc T.
Customer did not leave a comment.Rena O.
I just use the truck from Cameron Park CA to San Andreas CA. I stop at the gas station in San Andreas, approximately 1.5 miles before the return point for the truck. When I start pumping gas, it was a leak and I could not fill the thank. I got to the uhaul location in San Andreas and only an employee was there. I explained her the problem and I ask them to contact me to fix the problem. I was busy that day, didn't check my messages til 6 pm. They leave a message, that, if I not return the call before 4pm they will charge me $100. I call them asap but it was 6pm and because they didn't have the person in charge at the location they charge me the $100. That's a total BS.VICTORMANUEL O.
Great place, friendly, accommodating, and really helped me out. Outstanding serviceWILLIAM M.
Customer did not leave a comment.Neil H.
Great efficient serviceMARILEE S.
Although the agent was very nice, he still charged me CDW. I had specifically said that my insurance covered the vehicle, but still was charged. Also, drove 31 miles only and I put in 2 gallons of gas. I was still charged 2 gallons ($11.50). If the vehicle is getting 7.75 miles to the gallon, I believe there is a problem with it. Overall, I just advise you double check your contract in and out at this location.JANILLE A.
Customer did not leave a comment.EDWARD S.
Customer did not leave a comment.ANDREA T.
Customer did not leave a comment.DUANE T.
Customer did not leave a comment.CRYSTAL W.
Customer did not leave a comment.ANDRES V.
Customer did not leave a comment.ERIC S.
The gentleman who assisted with picking up and returning my rental was top notch! Very helpful, knowledgeable, friendly, efficient and patient! He was also very kind and accommodating to my children. He represented U-Haul in the best way and made the whole rental process very pleasant. I will absolutely return to this location for any future UHaul rental needs! 🙂Julianna E.
This location is about 10 miles from my home and there are a number of U-Haul locations closer however, apparently, the equipment I wanted was not available at one of those locations.THEODORE C.
Great service the young man was very helpful just right out professionalmickey F.
No issues.JAMES S.
Better communication with all involved. I chose the Fair Lane location the night before and woke up to see it had changed to Logtown which is out of the way and not near any gas stations for the refill. Had to overestimate gas refill just in case. The market clerk had to call the uhaul agent because he never got notified that I had reserved a truck and received an email instructing me to go there. At least everyone involved was helpful and did what they could in spite of a system glitch and I was able to get my move done.Dolores Z.
For me nothing I was very pleased with the customer service and the truckJANET S.
Customer did not leave a comment.RICHARD B.
nothing. The only issue I had was 35 min call with Uhaul to change the drop-off location. but they did get it done. Should have been quicker though.Glenn W.
Customer did not leave a comment.Julie R.
Customer did not leave a comment.JEFFREY B.
Excellent service Thank you!!!Michele B.
Customer did not leave a comment.Petra C.
Shane and Josh were great a help! I highly recommend them.ward G.
Great customer service. Very attentive and knowledgeable staff made pick up very efficientbert A.
Very frustrating. We had one reserved for a local pick up and were called a couple days prior - told that due to a "severe shortage crisis in CA" there wasn't a trailer of any size locally. There was only one to be found and we had to drive over an hour out of our way to get it. U-Haul should have made sure that unit was brought to the local store for us. This location was also difficult to find.David L.
Customer did not leave a comment.STEVEN G.
This location I went to after the location U-Haul gave me to drop off my trailer At did not exist at the address given.Michael T.
Customer did not leave a comment.Brad D.
Customer did not leave a comment.ROBIN P.
Ok... the service at the location was fantastic, so let me start there. However, I reserved my U-haul 2 weeks in advance for a pick up location in Roseville, Ca. 2 day's before I needed to pick up the truck and dolly, I received a call to confirm my truck and dolly reservations and found out that the dolly had to be picked up at an alternate location, which was about an hour away from where I originally made the reservation. It was about 45 miles each way to pick up the dolly. And then to top it off, when I returned the u-haul, I was charged for going over the expected mileage. If you force me to drive an extra 90 miles in order to pick up my reserved dolly, don't be surprised when people go over their mileage. I should be refunded my 9.60 plus tax. I should also be compensated for the cost of gas going each way to this alternate location.Benjamin M.
We were very happyJames A.
Friendly manager and great sandwichesOMAR A.
The person working at the pick up drop off was very nice and professional.Caryn O.
I originally made a reservation for a 26ft uhaul in the Diamond Springs area one week ahead for September 10th. I was traveling a far distance, had made plans with faraway neighbors and relatives for help with loading the Uhaul due to a family loss. I was well into my travel time to pick up the uhaul when I received a phone call saying that a regular customer would not be returning the truck I reserved. I asked if they had other trucks and was told no. I was given the option to drive an additional 10 to 15 minutes further and they had one at Logtown. Or, I could wait until Monday for a 20ft. I explained that this was an inconvenience with time as well as more mileage and that I wasn't comfortable leaving my car overnight in at a store on the side of the hwy. I was upset and used profanity to express my frustration and disappointment. Not once was this directed toward him. He offered to give me a refund of 50.00 and asked for my atm credit information. I phoned Logtown Uhaul and confirmed my reservation. When I arrived and asked to pick up the uhaul, I was told that my reservation had been cancelled. The owner made some phone calls and got me right on my way. I called Dylan from Diamond Springs Uhaul and he told me that he cancelled my order and blacklisted me after we got off the phone earlier in the day. I explained that I had just lost a loved one and that I had just lost my home. I never got my 50 refund and am wondering why he asked for my bank information before we got off the phone if he immediately called "corporate" to blacklist me and cancel my reservation? Should I be concerned? Thanks, Christine MartinChristine M.
This service at this location was very good. The overall service from uhaul was terrible. We got confirmed twice by two different people the day before. We chose the location close to our home. When we arrived they sent us 20 minutes away to another location. We wanted to drop it off near our new home but was told we had to drive it back. Then we are charged for all the extra miles. What should have been a fast easy, low miles moving job turned into a royal pain and almost $200. We will chose another company next time.Kenneth B.
Apparently, Logtown Country Market is a fairly new U-Haul pickup location. The guy who rented the trailer to me muddled through the process, but since it's also a grocery store, if there are customers buying groceries, U-Haul customers have to wait. We didn't have to wait very long. The guy didn't give me a lot of confidence that he knew how to properly hook up the trailer to the truck, but it worked, so it's all good.Diana H.
Josh is extremely helpful and knowledgeable and went above and beyond to accommodate my needsChelse A.
Make sure the truck is actually clean and you can see out the windshield without looking thru hundreds of splattered bugs. Also might be nice if the truck has no mechanical issues such as the one I rented, fyi-still not properly diagnosed and repaired. Next customer that rents it will be scratching there head, why did I get this POS.Lee M.
Customer did not leave a comment.Andrew G.
Customer did not leave a comment.PAUL L.
Rental was fast and efficient, wouldnt change a thing.NOAH B.
The final check out was confusing. The attendant charged another $58, I wasn't quite sure what for. I could not get a email receipt, or a print out, computer problems.WESLEY W.
Again, the process for returning the trailer was simple and easy. The manager was quite competent and equally important, friendly. Quite impressed with UHaul and they WILL DEFINITELY get my future business.Steven M.
I reserved a car tow dolly and a 15' moving truck. The tow dolly was located 94 mi (one way) from the location of the truck (in Salida, CA). I was not informed of this until the day before I was to pick up the rental. I am extremely upset and very dissatisfied with UHaul and will NEVER give you my business again. Even though I have now spent approximately $5000 in rental fees over the past four years with UHaul (trailers, trucks, tow dollys etc...) you will not get any more business from me. It is absolutely ridiculous and unacceptable that I had to go almost 200 miles to get a car tow dolly that I had reserved 2 weeks in advance. This is terrible customer service. Additionally, the individual that I was speaking to in the scheduling office responsible for Modesto, CA was not at all helpful or courteous to me and hung up the phone on me when I was informing him of my displeasure with the tow dolly situation. I REPEAT, UHAUL WILL NEVER GET ANY OF MY BUSINESS AGAIN!!!!!!!!cory D.