I had a horrible experience. My initial reservation was for 10 at Parcel and Post 4643 Western Center Fort Worth. I arrived there to be told the 5x8 was broken and that my trailer was 30+ miles away in Lewisville. So, I call 1800 U- Haul to be put on hold or call back. I was called back in line at the Lewisville location to tell me that there was not one there either. It was 10 minutes away at the Macarthor location. Where I was finally helped after over 2 hours from my 10am reservation time. That is unsatisfactory!Lynn G.
Customer Reviews for MacArthur 121 Tire And Service
(U-Haul Neighborhood Dealer)
Lewisville, TX 75067
(MacArthur Blvd @ Hwy 121 Tollway)
Services at this Location:
- Mon-Sat: 8 am - 5 pm
- Sun: Closed
Special Operating Hours
- 9/5/2022: Closed
- 11/24/2022: Closed
- 12/24/2022: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very efficient staff, easy pickup and drop offDouglas H.
Everything was great I was in and out in 10 minutesDan B.
Friendly service but the trailer had trash in it and the furniture dollies I ordered for pick up were not available. I was told those dollies were not tracked in inventory so it was hit or miss even with it being reserved. Why even offer it for reservation if you can't guarantee it?Viet N.
Truck windows need to be cleaned for safety. Air conditioning is abysmal.Edwin V.
None, keep up the great workeric B.
Better communication & process equipment returns within a timely manner. I turned in the U-Haul truck on Saturday, 7/9/22 at 4:30 pm & it wasn't processed until Monday morning after 8:30 am. I am still waiting for charges returned to my card. Inconsidered.Natasha B.
Customer did not leave a comment.Saleem M.
Customer did not leave a comment.Latrell W.
Nothing to improve with the UHaul we rented! Clean and and well kept and easy for a new Van driver to drive!Lisa L.
Customer did not leave a comment.Michelle M.
Not sure the Uhaul policy, but the vehicles need to be checked out for proper maintenance and safety before delivering to a customer. Peoples lives and valuables are at stake. Bad tire on the vehicle needed to be changed. Blowout occurred in transit. Two different repair services came, with the final being done properly. Customer Service Katie did a great job staying with me until we got the vehicle servicedted B.
The truck smelled like nasty cigarette smoke, the location is charging me for damage that was pre existing prior to my pickup. They never checked in the truck prior to renting it out. The keys were outside in a locked after hours drop box and they even advised it was dropped off after hours. So how can they say I did the damage when they never completed a check in process from the previous renter? Despite having a damage waiver for an extra $10 I'm still being charged $111 for damages because apparently the damage waiver only applies after $150 in damage which is in the super fine print apparently. This was my first time using this location as it's a franchise of sorts and it was not my choosing as my arranged place of pickup had a truck with a flat tire. I was additionally told I would receive mileage credit for this inconvenience as it was out of my planned route which as of 3 days later I still have not received. I have disputed these issues with the location was was told with a laughing â€œyeah good luck with thatâ€ by one of the managers at the location. I have disputes with Uhaul directly and will update after hearing back.Andrew H.
Customer did not leave a comment.ANA R.
Had to wait a while to be helped. They didn't have the equipment I reserved, had to change pickup locations 3 times. Had to drive do another location 30 minutes away to get an appliance dolly that I had reserved. Got to the second location that supposedly had 3 dollies, but they only had one and the tightening system was broken but had no choice but to just take it and make it work with my own tie downs. Finally got to where I needed to pick up the furniture and when I arrived realized someone had broken two welds on the part that keeps the ramp from rolling out too far by stopping the wheels on the ramp that actually prevented the ramp from moving at all because of how badly it had been bent. Had to remove 4 bolts to get the ramp out which took about an hour because of where they were placed. In the meantime tried to get advice from the location. They said to call roadside. Was on hold for 30 minutes, tried to call a second time later, was put on hold again, then had the option to be called back later which I did. Ironically when they called me back I was placed on ANOTHER hold. Had to leave the truck at a drop off that was closed on Sunday so didn't even get to explain where was broken on the truck. Really hope they actually read the return info because that truck needs to be fixed before it's given to someone else. This experience makes me never want to use uhaul again.Davis S.
Customer did not leave a comment.CHEN WEI F.
The service was excellent! Allow people with out of state license and major credit cards rent the smaller vehicles.TOWONNA T.
Keep up good customer serviceGreg F.
the sales person was very nice and helpful.AHMED R.
Keep up the good workChristopher D.
I uploaded driver's license the night before and yet there was no record when we arrived in the morning. Please correct for future transactions.Doug H.
Easy in and out drop off. Great guysJason L.
Call when moving locations and follow through on refunds promisedBrent S.
I was given the truck with under a quarter tank of fuelâ€¦ I drove it 4 miles after picking it up and the low fuel light comes on. I put 36 miles on the truck and put 12.00 worth of gas in it. When I returned it your person said it was okay to leave it, he did not look at it. He then sends me a receipt by email with added fuel charges, which is both unfair and dishonest. He said there was nothing he could do about it. I have been cheated and am very unhappy about it. I can tell you that your rep at the store couldn't seem to care less.James R.
Your pay system sucks!!!KATHY C.
Alex was super helpful!! Thank u for your hard work!!Ernie P.
Customer did not leave a comment.Kimberly P.
Best u haul location I ever had ThanksHany S.
Fix the truck had no power struggled to drive at speed limitcarla D.
Customer did not leave a comment.Erica J.
I use MacArthur 121 Tire & Service Inc to service all my cars, so I was happy that they are also a U-Haul location. The people here are fantastic. I rent a truck/trailer at least twice a year, so this is my preferred location. The 6'X12' trailer I rented this week was a new model which had the most simple tongue-to hitch connection I have ever seen.Darrell O.
Customer did not leave a comment.EDWIN V.
Nothing, keep doing what your doing. Thank you.ERIC B.
Saved the day after we found out that the original location, Leo's Pet Dispensary, was closed for good. They answered the phone promptly and found a solution to return the trailer instead of remaining on hold with uhaul customer service for 8+ minutes.Jason G.
You are good. Everything. . is good ...no nothing I can think.. ( maybe . will be great and awesome .to have some thing to drink. Like a free drink .: water .soda can .coffe.? In the process of waiting on line. .. Nevermind , this is to much to ask. However , will be awesome.!ARTURO M.
Customer did not leave a comment.CHRISTIAN A.
Very nice customer serviceLevitia C.
Nothing, keep up the great workERIC B.
Customer did not leave a comment.RICHARD W.
Have the items that I rented on the truck when I come pick it up. I had to call the main help number to get what I needed, then had to drive 15 minutes to another location to get what I needed. No discount was offered when I didn't get what I paid for. Not even an apology.Derryk P.
Customer did not leave a comment.AMY F.
Customer did not leave a comment.binu K.
Nothing to do with the location- I would just have rather picked up the truck at requested location.JACKIE B.
Customer did not leave a comment.EUNYOUNG H.
Needed more selection of rentals it appearedERIC H.
Excellent customer service! We appreciated how the dings to the vehicle were clearly marked so we didn't have to document everything. Staff was very friendly and efficient!DIANA W.
Associate was extremely helpful and friendlyJOHN M.
Customer did not leave a comment.JONATHAN W.
The online process was self-explanatory, smooth and easy. The customer pick-up was conducted in a professional manner. There was a bit of a wait time, but it was to be expected at a tire shop. The van itself was clean and ticked all our boxes for a convenient and efficient move. No hidden fees, fast transaction with documented receipt.John H.
The truck was clean, but not well maintained. The vehicle we were given should not be driven on the highway as the tires were so out of balance it bounced all over the road and felt very unsafe to drive. I am used to driving trucks, that is not the issue. As I was driving down the highway, the driver window popped out of the rubber gaskets holding it into place. The window was being pulled away from the door frame about 6 inches. It seems like a miracle it didn't just shatter. We were not in an area we could pull over as it was a 2 lane highway. I slowed and was able to pull it in enough to roll the window part way down. My husband was able to put the window back into place and it not be an issue for the drive home. This is the worst rental truck I have EVER used. Not please at all with this shaking truck. POSStacie S.
Customer did not leave a comment.PRAKASH J.
The rep was very cordial. The inside wasn't clean but he wiped it down for me!BARBARA H.
Customer did not leave a comment.LENIN BABU V.
Customer did not leave a comment.ERIC B.
Cruise control for long distance trailering.Linda T.
Very good customer service.GLEN D.
Customer did not leave a comment.MAHESH KUMAR S.
The smell in the truck.DANALEE V.
Very friendly and polite.Robert B.
I was forced to present lease documents to prove that I was a local renter. This rule was not stated prior to rental. I had to return home to retrieve these documents. Why does it matter where I live? If it does, customers should be forewarned. This is not the fault of the franchisee, it is the fault of U Haul.ROBERT JAMES R.
Customer did not leave a comment.Doug M.
Customer did not leave a comment.MYUNG HYUN Y.
Customer did not leave a comment.ZAEEM M.
Customer did not leave a comment.JOSEPH W.
Customer did not leave a comment.Alan B.
Fix the lights!!Charles L.
Customer did not leave a comment.WILLIAM I.
At the last min the company called to tell me the vehicle was not available. I had to further to pick up. And when I got to the 2nd location there were so many issues. And the gentlemen were not nice at al.HEATHER DEVON V.
vehicle was not clean..MANOJ V.
Customer did not leave a comment.MANOJ D.
The guys are always friendly and helpful....and let you know what time to drop off.ROSIE H.
Customer did not leave a comment.Tammie S.
Extremely helpful and friendly staff!Christina B.
Keep up the good work.DONALD D.
Customer did not leave a comment.MICHAEL S.
Exhausted and frustrated experience with UHAUL!!!! I had reservations for a 15' truck, utility dolly and car tow dolly. My pickup location was about 3 minutes from my home. I happen to check my emails hours before my pickup time and noticed an email with change of location. It would have been nice to have gotten a text message or call from UHaul to let me know that they changed my pickup location. I got to the new location about 10 minutes before my pickup time at 4:00pm. The location was located inside of an auto service shop. I went in and the guy(on the auto services side) said that he would be with me. I waited and waited. He helped EVERYONE on the auto side, which some came in AFTER me! He finally came to help and he had NO CLUE about renting UHaul equipments. He said the guy that take care of it was out with COVID. So, he called several numbers to get help and no answer. Finally, Kyle from another location called backed to help him. I was there almost an hour. He and Kyle told me that I couldn't get the car tow dolly right then. I paid for the service online during my reservation, to have them to hook my car on the tow dolly. Kyle said that it's state LAW that they can't hook it up there and someone would call me shortly for me to bring the UHaul truck and car to them to hook up. I was confused but ok. I left with the 15' truck and went home. We packed the truck, which it didn't take long because it was things going to a dorm. I waited and waited for the call to hook the car up. NO CALL!!! I called customer services because it's almost 7:00 pm and we should have been on the road. I talked with a nice and knowledgeable lady name Sarah. I explained to her about the car tow dolly and she found me a UHaul location to get the car hooked up which they were going to be closing soon. We had to go all the way to another location and the lady there didn't know how to hook the car up. She called her assistant manager to come and help. We waited and waited. He came. We were there for an hour. Finally, on the road hours behind time. We were 40 miles from the college and stopped to get gas and the car came off the dolly some. It's 11:00pm. I contacted road side assistance and the lady was VERY HELPFUL and found someone to come and help which was going to take about 40 minutes. The guy from the tow company called and informed me that someone was coming in 40 minutes. The same lady from road side assistance called several times to check to see if we got help. I don't remember her name but thank you for checking. Thank you so much to the tow guy that helped! We finally left the gas station at 1:00am!!Gwenetta F.
Customer did not leave a comment.QINGLONG G.
Great management team, easy to do business with. Efficient rental processing for truck pick up & drop off. Thank you!PAULA B.
Customer did not leave a comment.Jawanna H.
Customer did not leave a comment.HECTOR J.
Customer did not leave a comment.PATRICIA N.
Customer did not leave a comment.HECTOR J.
Better customer service and wash the trucksIsmael R.
Dirty truck employee looks like don't even know how to process payment for stuff like tape.Ismael R.
Customer did not leave a comment.Diego M.
Customer did not leave a comment.Shannon J.
Customer did not leave a comment.JAMES J.
Reservations were made online, upon arriving to pick up van I was told that only a Lewisville or Coppell address was acceptable on driver's license . I live in another city about 4 miles away. This should have been disclosed in your reservation systemAnna H.
Pickup location had additional requirements not disclosed in reservation (required a second signer, plus second form of ID in addition to drivers license). The associate assisting was inexperienced- took him 30 minutes to examine tow vehicle- after he talked to his boss was ready to go in seconds.EMERY T.
Customer did not leave a comment.BENJAMIN G.
process was smooth, easy and quick. employees were friendly, knowledgeable, and accommodating.RANDALL P.
Nothing. Everything went very smoothly.David B.
The guy at the desk was super helpful, real nice guy. The online check in and check out process is absolutely terrible though. Very long, lots of pictures you have to take, etc. I get why they do this- puts all the burden on the customer and they don't have to pay employees. Crappy way to run a business though.Anthony S.
Customer did not leave a comment.Scott F.
Customer did not leave a comment.REBECCA M.
Quick drop off. No issues and easy in and out. Highly recommendedJASON L.
This is one of the best U-Haul locations I've ever used. Fast and friendly service. The equipment was in good shape and very clean. I would highly recommend this location.KRISTEN S.
Customer did not leave a comment.ADRIAN D.
The manager that Idealt with was great.DWIGHT C.