Customer Reviews for McEver Storage LLC
(U-Haul Neighborhood Dealer)

171 reviews

5140 McEver Rd   Oakwood, GA 30566

(770) 534-1472

Location Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 534-1472

5140 McEver Rd
Oakwood, GA 30566

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

Lewis C. 
Rating:
2.0

There was no place available to park the truck. No personnel were on hand to answer questions. I had to fit the truck into a very tight space. I was concerned that parking inside the storage facility gate would cause someone to be unable to lease the truck if the gate was locked. The website would not allow me to go back as far as I could see to view guidelines for where truck should be parked in the event of no spaces.

GAYLON W. 
Rating:
1.0

The truck was returned on Monday as per contract (three hours BEFORE 4 pm deadline). On Tuesday 6/21/22 they charged my credit card unauthorized and fraudulent $ 58 for an extra days rental!!!! Somebody neglected to do their job.

Paul L. 
Rating:
3.0

The process to self-check in was very glitchy (the app) and not smooth at all. In the app, I would click start the check in process and every time it would take me to a blank screen. Trying to login online via my mobile decice I was booted several times. Not a smooth process at all. My U-Haul was very dangerous to drive. About half way into my trip it was apparent that the transmission wasn't functioning properly. Just taking my foot off the gas would cause the truck to jerk and/or go into what felt like the vehicle braking on its own. When I made it to my destination the truck begin to smoke, however the hot and cold gauge didn't fluctuate. Attached is a video of the truck visibly smoking and leaking. This truck is no longer fit for rental and requires immediate maintenance. I am thankful I was able to make it to my destination and back, but I was incredibly scared of breaking down and my night turning into a maintenance nightmare.

Takeya W. 
Rating:
1.0

Told me one price and charged me 5x the amount

Megan B. 
Rating:
5.0

Customer did not leave a comment.

Jose B. 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
4.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Jimmy J. 
Rating:
4.0

Got into a uhaul truck that turned out to be 3 quarts low on oil. It was still covered in salt from being up north and the engine seemed to be on its last leg. Not a good driving experience.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

pamela L. 
Rating:
5.0

Done a lot of uhaul....this was the best uhaul experience ever!!!

Christopher S. 
Rating:
4.0

Good experience

Gloria B. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

MIKE M. 
Rating:
1.0

The people running this is horrible very sour on the phone and in person. The guy and his wife acts like they hate everyone. I was late returning my truck and had permission from traffic control to return it late and he treated me like SHIT. I'll give you haul probably $4000 a month and he was all butt hurt that he didn't make money off of one way. I get rerouted all the time and have to pick up at different locations. It's part of the U-Haul process he needs to understand that if not he doesn't need to rent UHaul's.

Brandon R. 
Rating:
4.0

Customer did not leave a comment.

ALLEN H. 
Rating:
5.0

Customer did not leave a comment.

JOYCE J. 
Rating:
5.0

Get newer trucks. Get more trucks

Dexter S. 
Rating:
5.0

Very easy process! Convenient location

LEILA T. 
Rating:
5.0

Customer did not leave a comment.

BARRY D. 
Rating:
4.0

Customer did not leave a comment.

JERMAINE P. 
Rating:
5.0

Customer did not leave a comment.

MIRKA V. 
Rating:
3.0

Customer did not leave a comment.

KRYSTINA K. 
Rating:
4.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Everything was great

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

SANDRA L. 
Rating:
5.0

Customer did not leave a comment.

KATHOLEEN S. 
Rating:
5.0

Customer did not leave a comment.

Danny W. 
Rating:
5.0

Customer did not leave a comment.

MANUEL T. 
Rating:
3.0

Customer did not leave a comment.

TODD P. 
Rating:
5.0

Customer did not leave a comment.

Jason T. 
Rating:
5.0

Office staff very helpful, friendly and courteous.

Ronald M. 
Rating:
5.0

Warm environment. Excellent customer service

Nelson R. 
Rating:
5.0

The truck needed to be cleaned. I rented a truck in Sept for same move. (Needed 2 trucks to move byt I can only drive 1 at a time.lol) as before the truck wasnt very clean.

Virginia P. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Great service.

jose B. 
Rating:
5.0

Customer did not leave a comment.

kathy R. 
Rating:
5.0

Greatest uhaul experience ever!!!!

JOHN S. 
Rating:
5.0

This location was super helpful!!! Thank you John and Theresa for being awesome, nice and accommodating

Ellis B. 
Rating:
4.0

Customer did not leave a comment.

MARTIN H. 
Rating:
5.0

Customer did not leave a comment.

Nelson R. 
Rating:
5.0

Customer did not leave a comment.

MISTIE D. 
Rating:
4.0

Customer did not leave a comment.

Harry R. 
Rating:
5.0

Customer did not leave a comment.

LORI A. 
Rating:
5.0

Customer did not leave a comment.

BRANDON B. 
Rating:
5.0

Customer did not leave a comment.

Kurt H. 
Rating:
5.0

Customer did not leave a comment.

Jonathan G. 
Rating:
3.0

Customer did not leave a comment.

Elijah W. 
Rating:
5.0

Customer did not leave a comment.

Denis C. 
Rating:
5.0

You have been most accomendating in the stress of moving! I really can't think of a thing you could have done differently. We are very pleased with your service! We will use again and recommend to family and friends!

jerry S. 
Rating:
5.0

Very nice person and very helpful!

Buffy S. 
Rating:
5.0

Customer did not leave a comment.

william C. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN C. 
Rating:
3.0

The truck looked like it had not been cleaned in quite awhile, especially in the cab. I also felt rushed through the transaction portion of the rental. Not a big selection of vehicles available either.

Laura W. 
Rating:
3.0

Customer did not leave a comment.

bradley N. 
Rating:
5.0

Customer did not leave a comment.

Lisa Y. 
Rating:
5.0

N/A

Lauriston S. 
Rating:
5.0

Customer did not leave a comment.

Derek B. 
Rating:
5.0

Uhaul is great!

Justin K. 
Rating:
5.0

Customer did not leave a comment.

Jeffray J. 
Rating:
5.0

Customer did not leave a comment.

sean P. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

Customer did not leave a comment.

Anne L. 
Rating:
5.0

Customer did not leave a comment.

Stephanie E. 
Rating:
5.0

Customer did not leave a comment.

kent I. 
Rating:
4.0

The pick up was great no problems there. The price is outrageous for a truck and 99 cents a mile. It's just not a good price at all

Jacob J. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Excellent service

MARIO M. 
Rating:
5.0

Customer did not leave a comment.

Eronia E. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

clyde R. 
Rating:
5.0

Nothing, John was very accomodating

John M. 
Rating:
5.0

Customer did not leave a comment.

paula W. 
Rating:
1.0

Was the worst experience from the beginning. The website is a awesome tool, however half the stuff is not accurate. The 1800 number ppl only a few can really help. I wilk never use uhaul again waste of my money.

Heather S. 
Rating:
3.0

The on phone check out procedure is way too long and unnecessary.

John P. 
Rating:
5.0

Customer did not leave a comment.

DWAYNE H. 
Rating:
3.0

Customer did not leave a comment.

DWAYNE H. 
Rating:
3.0

Customer did not leave a comment.

Peggy M. 
Rating:
2.0

This site is under construction. I am sure it will come up to standards in the future.

Joe T. 
Rating:
3.0

First of all this location is not the one I choose. Very friendly staff. Location was easy enough. Tight area to get truck out of. Steep hill at exit onto busy Hwy. The over all appearance of the truck looked rough. Many dents and scratches. The truck obviously had not been cleaned. It would had mud splashed up the side of the cab of the truck. I had to sweep the inside of the box area before putting my personal belongings into it. Truck not full with gas. Given a math formula chart to figure out how much to put back in upon return. I made the mistake and forgot this. Filled the truck to th full level. Yelp my mistake cost me a few dollars in extra gas.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Valeshia D. 
Rating:
3.0

Do not agree with the mileage I was charged

michell W. 
Rating:
5.0

Lady at desk went above and beyond to fix what my beginning location messed up

rhonda R. 
Rating:
4.0

Customer did not leave a comment.

Santierreya D. 
Rating:
3.0

Customer did not leave a comment.

alfred W. 
Rating:
3.0

I rated area for cleanliness and inviting a NO; but I wanted to explain. The whole complex is under rentavation, but the manager, John was very friendly, curtious, and helpful in getting us unloaded. He let me BORROW a hand truck, instead of renting me one, when mine had flat tires. Just one little thing that helps. Thanks John

Norman T. 
Rating:
5.0

Customer did not leave a comment.

Terri L. 
Rating:
3.0

Difficult to get in and out of as they are doing a lot of construction. Was unable to leave key for vehicle as the after hours drop box was not locked properly and wide open. I was uncomfortable leaving my key as I did not want to be held liable if the vehicle went missing

Evan M. 
Rating:
3.0

Customer did not leave a comment.

mike L. 
Rating:
4.0

Customer did not leave a comment.

MARK B. 
Rating:
3.0

Customer did not leave a comment.

Whitney R. 
Rating:
3.0

I have sent email questioning charges no response

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
2.0

Made/set up trailor over phone for $62........Got to store/Trailor and price had gone up to $82. Unit lights where not working so I had to run my lights to simulate all was working. Took over a hour for desk clerk to do paper work over computer due to a change in U-Hauls change of program. Rate ya'll 2 on scale of 10 .

Steve M. 
Rating:
3.0

I have used U-Haul before and have been pretty satisfied, until now. The particular location was weird because they had construction going on, bitbit was the U-Haul that was what made me unhappy. It was not in good shape on the outside, with many cosmetic issues on the outside; more than I have ever seen on one. There were two loose screws on the inside, one holding a piece of square metal down, but this corner was loose and bent up a little but, and the other was holding one of the wooden tie-rails. Because the screws were loose, I have a huge rip in my mattress and a huge scratch in one of pieces of furniture, and when the screw came out and the wooden tie-rail fell down, My ropes slipped, spilling most of the boxes down from the "mama's attic". It was a bad experience overall and I plan on writing a letter to corporate. The guy at McEvers was extremely nice and decent person, but it was the u-haul itself that pissed me off.

Amanda R. 
Rating:
5.0

Nothing

Rod R. 
Rating:
5.0

They were great! Just keep doing what you are doing!

Julie P. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

judith M. 
No reviews have been submitted for this location.

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