Appreciated questions were answered over the phone by jackdon
RONALD K
Customer Reviews for Mini Stor All
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went well. Employees at both ends were very helpful and friendly.
ROBIN JI dropped off after hours so I did not talk to anyone. thank you
DANIEL PNo personnel were there when I dropped off the trailer. Easy drop off and leave
Scoty EThe truck was dirty, inside and out. I had to clean the back before I could put my furniture in it. The mirrors were loose and would move. I had to adjust them every stop. The windshield wipers are bad. I had to stop and get a room because I couldn’t see to drive in the rain in the dark. Not being able to see out of the mirrors and windshield is very unsafe.
steve pDropped after hours so no personnel were actually there
Gerald VVery friendly and helpful.
Marcie MGreat service and very friendly people.
WILBERT WGreat service
WILBERT WVery helpful
ORIN AThe representative was very accommodating and went out of his way to make sure we had our truck on time.
Ron TBetter directions to pick up the trailer. Circled around Spearfish trying to find the right place to pick up the trailer for 20-30 minutes. Check the brakes excessive free play. Liked the automatic down shifting when going down hill and using the brakes.
david aNo ietnam veteran discout
daniel bStaff was friendly and very helpful. Excellent experience.
Josh SI had it reserved until Wednesday and by Monday they were already hounding me about other people needing it. I returned it early and got no discount in fact I got charged an extra $65 dollars. WTH
mindi lgreat experience in renting from Uhaul at this location.
William FMy original reservation was supposed to be a Sunday drop-off. It got changed to a Monday @ 8:30 a.m. drop-off without me knowing. I was at the drop-off location @ 8:30 Monday morning per my updated reservation. The drop-off location did not open until 10:00. I was unable to be back at 10:00 so I left the truck and put the keys in their mail slot. I called back at 10:00. The gentleman I talked to was very cool about me leaving it. Not sure if I was charged for not having it checked in or not. I did not receive an itemized receipt. I can't really star rate the drop-off location since I never went inside. U haul online is the one who dropped the ball on this and had me running senselessly around in a 26' truck.
Herb MAwesome guy, friendly, just a nice experience
brice mAmazing customer service!!
Nate CNice man unhooked my trailer and pulled it over to the business -I missed the driveway and was unable to back it up onto the busy street. He was very cool and after the stress of moving, this was a very welcome kindness.
Amy AThis man was very kind and helpful. Definitely a place I would recommend.
Kim CJT at the Mini Store was extremely helpful and understanding.
Alex MGreat service and friendly staff. Easy location too. Thank you so much for allyour help.
Robert NOut6standing
JAMES VNot a main U-haul but the guy who collected my trailer was super cool, very personable, was very helpful 👍🏽
Rodney AThe truck was well maintained but not clean
Gary GFriendly people, nice location, truck was dirty inside, steering wheel was way off center.
Christopher SBe sure that all customers know that there is limited mileage included in the fee.
Lisa SU-Haul is a distraction to their business model. The truck box was disgusting, cigarette butts, dirt, filth, I had two sweep the interior two times before I could start loading.
Allen BJT was very friendly and helpful. The paperwork was accurate, and I was given 2 extra days for the price of the original 6 days.
henry Kno one was there when i droped it off and no one answered the phone when i called there num,ber to let them no i was there . The person i talked with at U-haul was very nice and took care of checking me out that it was dropped off
Gloria KDifficult to unload the trailer in a narrow area
robert rEverything went great. Easy load and unload. Truck ran very well. The ride was very good also.
DAVID KEasy drop off and very friendly service. Left me with a great impression of my new hometown. I will absolutely utilize this Mini Stor All for any future storage and moving needs. Thanks!
CHARLES MThis location is on a busy road and has very small parking lot/space to park vehicle and comes with no storage units.
Zackary SSuper easy drop-off!
Jason WThe uhual leaked and lights were constantly coming on and off. The point of a covered moving truck is to protect your belongings and now have a mine will not survive being soaked because the truck wasn’t maintained.
Pam KOpen earlier.
John LYour employees at the Deadwood location could be more informative and helpful.
CHARLES HEverything went well.
Carol GThe Rapid City location staff were very friendly and helpful. They gave me the customer service experience I was expecting. I highly recommend them!
Roni RTJ was a great helper to me. We had some problems w getting a new bumper on and he was so nice and understanding. He gave us an extra day due to those problems. Thank You!
JONATHON N