Customer Reviews for Monarch RV Storage
(U-Haul Neighborhood Dealer)

191 reviews

932 Hwy 71 E   Bastrop, TX 78602

(512) 772-3335

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(512) 772-3335

932 Hwy 71 E
Bastrop, TX 78602

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mathew H. 
Rating:
5.0

Customer did not leave a comment.

Wayne O. 
Rating:
5.0

Floyd went out of his way to accommodate an urgent last-minute rental after scheduled transport failed to show and another UHaul refused me. Check-in and -out personable, fast & flawless. Equipment new, low miles, spotless & with backup camera. This portion of a 2-week move was so effortless, thanks to Floyd and his team!

Lizabeth W. 
Rating:
5.0

We were assisting a domestic violence victim be able to get her belongings and take them to a storage unit. Floyd was so helpful and kind and worked with me to get it all arranged even after hours. If the need arises we will use him again.

Brooke H. 
Rating:
5.0

Customer did not leave a comment.

charles D. 
Rating:
5.0

Customer did not leave a comment.

Bruce D. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
5.0

Floyd, was the best I left filling like a pro

TIM M. 
Rating:
5.0

Excellent service.

James C. 
Rating:
5.0

The truck was promised to be in a certain spot at a certain time and it was. Everything went smoothly. Checking in and out was easy and courteous. I would definitely use them again.

Donna T. 
Rating:
5.0

Floyd was great! Thank you!!

Kimberly C. 
Rating:
5.0

Easy pick up, easy drop off, reasonably priced. I would definitely use them again!

Ray L. 
Rating:
5.0

Floyd at Monarch RV was amazing. So helpful and courteous. I will definitely be returning for all my Uhaul rental needs.

Tobi B. 
Rating:
5.0

Customer did not leave a comment.

tony M. 
Rating:
5.0

Floyd was friendly, helpful and got me on my way very quickly. Pleasure doing business with someone who cares about customer satisfaction.

DONALD P. 
Rating:
5.0

Floyd is a rock star!! I was dealing with a stressful family crisis and Floyd was not only a very professional business owner who takes great pride in running an efficient business, but was a beacon of positive energy and contagious optimism. He came in on his day off to accommodate our rental needs. I could not be more impressed. Floyd, thank you so very much for being you. You are the consummate professional. AAAAA+++++

James P. 
Rating:
5.0

Nothing!!

Gerald K. 
Rating:
5.0

Floyd SEEMS to be an uncommonly good man. I couldn't have asked for a more professional experience.

Dale M. 
Rating:
5.0

Easy drop off!

Corey W. 
Rating:
5.0

everyone was very helpful - thank you so much

Tracey P. 
Rating:
5.0

I have rented from Floyd in the past. He is always helpful and professional. I would recommend doing business with him to anyone.

Victoria H. 
Rating:
5.0

Floyd is the nicest, modt accommodating guy ever. I drove 25 miles to rent from him when I could have rented close to home.

DeAnn C. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
5.0

Customer did not leave a comment.

Edward N. 
Rating:
5.0

Customer did not leave a comment.

Sheila C. 
Rating:
5.0

Customer did not leave a comment.

Eduardo C. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

All is good

Jerry H. 
Rating:
5.0

Very friendly staff

Elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

Sean S. 
Rating:
5.0

Answered all our questions,friendly,fast service.

Melody D. 
Rating:
5.0

Customer did not leave a comment.

Nancy H. 
Rating:
4.0

Customer did not leave a comment.

Clifton J. 
Rating:
5.0

Customer did not leave a comment.

Molly M. 
Rating:
5.0

We were not scheduled to drop off until the next day, but when we called he said it'd be no problem and helped get the trailer all squared away!

Taylor H. 
Rating:
5.0

Floyd was fabulous! Came right out when we pulled up, inspected the equipment and had us on our way! He was smiling and had a generally great disposition.

Carla G. 
Rating:
5.0

Customer did not leave a comment.

Johnny M. 
Rating:
5.0

Great service. Always accommodating. Floyd goes out of his way to help customers.

Ronald B. 
Rating:
5.0

Everything was great!! Thank you Floyd!!

Sondra U. 
Rating:
5.0

Customer did not leave a comment.

Timothy J. 
Rating:
5.0

Customer did not leave a comment.

elaine W. 
Rating:
5.0

Floyd was GREAT to work with!!! I would definitely do business with him again.

Richard G. 
Rating:
5.0

Floyd was excellent and personable. I'll definitely make this location my next go to for my equipment needs.

James W. 
Rating:
5.0

Floyd was very friendly, helped with connecting the trailer and making sure everything was just right. Really appreciate his eye for details, safety, and customer service.

Ana M. 
Rating:
5.0

Excellent service! Floyd has a wonderful personality and made me feel like I was well taken care of. I will definitely recommend this location!

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

The attendant was friendly, courteous and was extremely flexible in accommodating our schedules.

DONALD P. 
Rating:
5.0

Nothing. Floyd is a great uhaul representative. We are extremely pleased with his personal service. Like we made a new friend.

HERSHEL B. 
Rating:
5.0

Mr. Floyd very helpful and Professional. I will do business with him in the future.

JIMMY L. 
Rating:
5.0

Customer did not leave a comment.

JERRY J. 
Rating:
5.0

Floyd is awesome! He went above and beyond and I would recommend this outlet without hesitation.

BENJAMIN W. 
Rating:
5.0

Very friendly, great customer service!

JESSE S. 
Rating:
5.0

Everything was great

SHELIA W. 
Rating:
5.0

Customer did not leave a comment.

BINH N. 
Rating:
1.0

I was double charged for this move the on-site person was supposed to extend my contract instead he'd double charged me and then refused to fix it

Jonathan T. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Derek T. 
Rating:
5.0

This was the best location I have ever used. This gentlemen was exceptionally accommodating. The facility is easy to access and the paperwork was so easy and quick. I recommend THIS location for anything you need. Professional and affordable!!

JANET M. 
Rating:
5.0

Customer did not leave a comment.

Kelly R. 
Rating:
5.0

The owner communicated with me very well about some concerns related to picking up equipment and truck. Really went out of his way and am so grateful.

ERIN ELIZABETH S. 
Rating:
5.0

My rental experience was amazing, The return center worked with me while our home was in the process of closing, Really caring,

MANUEL P. 
Rating:
5.0

Floyd did a fabulous job of getting me setup with an alternative trailer when my requested trailer was unavailable. I WILL HIGHLY RECOMMEND Monarch RD for U-Haul trucks and trailers. If I need a truck or a trailer in the future I will definitely choose Monarch RV!

BOBBY S. 
Rating:
5.0

Customer did not leave a comment.

Dan W. 
Rating:
5.0

Customer did not leave a comment.

ALTON T. 
Rating:
5.0

I have never had such amazing customer service in my life anywhere at any point in time. If anyone I know ever needs to move I am recommending this location as long as the guy that helped me still works there. Give. Him. A. Big. Big. Raise.

AUSTIN S. 
Rating:
5.0

Customer did not leave a comment.

VICTOR S. 
Rating:
5.0

Customer did not leave a comment.

RONALD JAMES B. 
Rating:
5.0

Floyd at Monarch made renting a truck easy-he is resourceful, personable, and knows his trucks and trailers. You drive away feeling like you just had a good chat with an old friend. I will be coming to this location for all my Uhaul needs from now on-thanks Floyd and Uhaul for being there when I needed you!

ERIC S. 
Rating:
5.0

Nothing!!!he was beyond helpful, we need more people like the clerk that was there

ORDRELLA P. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Floyd, is the best.

JACOB I. 
Rating:
5.0

Customer did not leave a comment.

PAUL R. 
Rating:
5.0

Everything. Was excellent...

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Veteran discount...

RONALD JAMES B. 
Rating:
5.0

Freud has it all under control

RONALD JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Ian W. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
4.0

Have after hours drop off

HOLLY V. 
Rating:
5.0

Wonderful experience. The gentleman we worked with was so extremely nice, understanding and friendly. He helped so much and was just great.

ROBERT B. 
Rating:
5.0

I Have Been Sending People To This Location Floyd Is The Best I Have Been Renting Trucks For 30 + Yrs.And I Know He Takes The Best Attention To These Trucks Like They Are His Own

Mike K. 
Rating:
5.0

very flexible... appreciate owner's professionalism

JAMES B. 
Rating:
5.0

I think everything is covered - Floyd is super nice and very attentive, the truck as usual was clean and worked great and the prices can't be beat

VICTORIA P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Floyd was so great to work with! He went out of his way to accommodate me and I felt like we were good friends by the time we finished the paperwork. What a pleasant experience! I will definitely recommend that location to my friends.

Richard D. 
Rating:
5.0

The location I went to was very friendly and helpful

NORMA F. 
Rating:
5.0

Floyd was amazingly helpful, professional, and personable. There are no improvements needed.

RONALD R. 
Rating:
5.0

Floyd was very helpful. Made thus easy

JAMES P. 
Rating:
4.0

My reservation was changed to this location last minute due to equipment availability. Luckily I had contacted this location, as the shop owner stated he was not available at my scheduled pick up time. And needed me to show up asap.

JIMI C. 
Rating:
5.0

Customer did not leave a comment.

LESLIE C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE B. 
Rating:
5.0

I can't imagine! Gentlemen I worked with was really wonderful!

PAMELA S. 
Rating:
5.0

I just dropped off the truck and the key.

Suzan L. 
Rating:
1.0

This location was not the problem but I will never rent from Uhaul ever again! I reserved a 26 ft truck only to be called 2 days before my move to inform me that I only get a 15 ft truck. I asked if there was any financial compensation for the fact that I will then have to make two trips and pay twice the mileage, not to mention the inconvenience of having to make two trips. The lady on the phone was rude and did not even almost care about what she was putting me through. The man at the location at least let us use a trailer for free to help make up for it. Terrible, horrible customer service from the corporate lady on the phone and from the company in general. What is the point of a Reservation?!?

NATHANAEL L. 
Rating:
3.0

Customer did not leave a comment.

cameron B. 
Rating:
5.0

Customer did not leave a comment.

DORA U. 
Rating:
5.0

Customer did not leave a comment.

Cecilia O. 
Rating:
5.0

Floyd was very personable and made pickup a breeze!

Tracy B. 
Rating:
5.0

Customer did not leave a comment.

Clark R. 
No reviews have been submitted for this location.

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