Nothing. Floyd took good care of us. The trailer was ready to go when we arrived.
MARY C
Monarch RV Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bastrop, TX 78602
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Great customer service and very friendly!
Grady GFloyd is amazing. He is personable, helpful, and knowledgeable. He makes the process enjoyable.
Ron RBastrop Feed & Seed U-haul location stated that the 10' rental had not been returned and was unavailable. Despite being 2 other 10' on lot. The representative declined to provide any help or assistance and instructed us to call U-haul. The phone call with U-haul was very difficult as we were automatically transferred to a different region. We were finally given a reservation for a 10' at Monarch RV Storage in Bastrop TX. Monarch did not have a 10' but the owner was very helpful and went above and beyond to help us out. Communication with U-haul is very difficult at best and promises of hearing back from a manager concerning the broken guarantee never occurred. I had to make additional phone calls with several more unexpected transfers to finally got the $50 guaranteed reservation refund. What a mess. Will be looking elsewhere for truck rental for the non profit I run.
Scott BVery helpful and friendly. Very professional…. Highly recommend… thank you for your help.
Kenneth B