Customer Reviews for Ogden Gas Plus
(U-Haul Neighborhood Dealer)

682 reviews

6813 Ogden Rd SE   Calgary, AB T2C1B3

(403) 720-8485

Location Hours

  • Mon-Fri: 7 am - 7 pm
  • Sat-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(403) 720-8485

6813 Ogden Rd SE
Calgary, AB T2C1B3

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 7 pm
  • Sat-Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Excellent transaction.All went super smoothly and efficiently. Very speedy and as it is also a gas station it was super easy to fill up at the completion of our move. Would use this location again...so convenient!

Melony O. 
Rating:
5.0

Customer did not leave a comment.

Jugraj S. 
Rating:
5.0

Agent was efficient, friendly, very helpful and informative.

James W. 
Rating:
1.0

Rude counter staff. Would not use this location again.

Susan S. 
Rating:
2.0

Tire was flat however uhaul fixed it within 2 hrs

Scott S. 
Rating:
2.0

Be more clear about gas tank level

Yaya P. 
Rating:
5.0

Customer did not leave a comment.

Cassandra W. 
Rating:
5.0

Nothing

Walter J. 
Rating:
3.0

Customer did not leave a comment.

Marlie V. 
Rating:
5.0

Customer did not leave a comment.

Laurie J. 
Rating:
3.0

I had booked appliance trolly for moving at the time of reservation but location had no trolly and nobody informed us at the time of reservation.I suffered hardship in my moving experience due to unavailability of the trolly.

Jitesh Y. 
Rating:
5.0

Grease the equipment better

Adam T. 
Rating:
5.0

Customer did not leave a comment.

Dwayne L. 
Rating:
1.0

Do you really need to ask? No U Haul sign on building, no u haul items on the lot, the place looks deserted and closed or condemend when you arrive at the address. I was scared to leave the vechile there in fear that I may have received a scam emai to drop off the vechile at this place and be responsible for its dissappearance. Lucky a person on the street noticed me and told me that I was at the CORRECT LOCATION. Shame on you U HAUL for PROVIDING this as the drop off location. Have a rep check this place out.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Morgan M. 
Rating:
4.0

Customer did not leave a comment.

Jagjit Singh C. 
Rating:
3.0

There was mention of 'furniture pads' in the back cab, but there were none anywhere. Not sure if these are normally provided?

Isaiah S. 
Rating:
5.0

Customer did not leave a comment.

Hong Jae P. 
Rating:
5.0

I was well taken care of at this location. They phoned returning customers to check if there would be a trailer available and when. They were very helpful in teaching us how to connect the trailer and do a safety check. I was impressed and grateful.

Joanne K. 
Rating:
5.0

Customer did not leave a comment.

WENDELL M. 
Rating:
3.0

no comment

Douglas S. 
Rating:
3.0

In all of Calgary, 2 drop off locations were available, both were a good distance from my address. Suggest more or central locations for drop off and pick up.

Barbara S. 
Rating:
5.0

Customer did not leave a comment.

Jean-Francois G. 
Rating:
5.0

Customer did not leave a comment.

Darin C. 
Rating:
5.0

Really easy in and out location, and the gentleman was extremely helpful despite being super chilly outside! Much appreciated!

lorraine K. 
Rating:
5.0

Customer did not leave a comment.

Ron R. 
Rating:
5.0

Clean out of front car would be lovely :) Also!! A disclaimer that there is no ramp included would be appreciated, simply because I'm an idiot who doesn't think too far ahead hehe

Brynn H. 
Rating:
5.0

VERY KINDLY & GOOD SERVICE. EXCELLENT.

KWANG KYU L. 
Rating:
5.0

My move took longer than expected and when I contacted uhaul to see if I could extend rental they were amazing. They were pleasant and understanding and also gave me extra time come drop off time. Will definitely use uhaul again and recommend this location. Thank you uhaul!!

Meghan G. 
Rating:
5.0

Good Service and Equipment.

Hong Jae P. 
Rating:
3.0

Customer did not leave a comment.

Tara P. 
Rating:
5.0

Customer did not leave a comment.

LUC D. 
Rating:
4.0

Customer did not leave a comment.

Hanjoon L. 
Rating:
3.0

No effort was made to notify me that the dolly I'd reserved was not available. With notice, I could have rented one elsewhere. I'm nearing 60 years old and had to move one box at a time, and move a chest of drawers by hand. It took me til 11pm to finish.

JOAN B. 
Rating:
3.0

Thanks for the accommodations, it was closed already but it's not yet 7pm but he accommodated us and listened to our complains. Staff are all good but the truck is not ready for a long drive.

Jessica M. 
Rating:
3.0

Service was ok, but the truck wasn't very clean inside and out.

Virginia F. 
Rating:
5.0

Customer did not leave a comment.

Hong Jae P. 
Rating:
5.0

Everything was great! I will be back to this location the next time I need a truck.

Kirsten H. 
Rating:
1.0

Cab of truck was disgusting. Cigarette smoke smell was sickening. Back was not swept. Charged for fuel I didn't use. Filled way higher than where it needed to be. Not sure why you feel the need to rip me off! Not impressed! Don't ever go here!

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

Curtis M. 
Rating:
3.0

Everything went very smoothly. All expectations were met.

John E. 
Rating:
5.0

The Station Mgr was quick, hooked up trailer for me checked it out and I ended up being quite late due to inclement weather and we'll expected to pay extra cost, however the Mgr was empathetic and did not charge me extra! Thanks very much! I will return for my next rental!

John G. 
Rating:
5.0

Customer did not leave a comment.

Shinseon P. 
Rating:
3.0

Expensive

Joel W. 
Rating:
3.0

Customer did not leave a comment.

Sam L. 
Rating:
4.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Glen H. 
Rating:
3.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

Customer did not leave a comment.

Claire A. 
Rating:
3.0

Not the location's fault but I am disgusted that UHaul would charge me $20 for an off-hour dropoff when the web site would not process my multiple attempts at submitting the mileage / fuel details and require me to spend a half hour with customer service and send pictures off the fuel guage and mileage just to complete my rental.

Donald M. 
Rating:
5.0

Good service

HONG P. 
Rating:
5.0

Great customer service

Daniel B. 
Rating:
3.0

This was the worst trailer I have ever pulled. Bounced constantly the hitch so loud it gave us head aches. Weigh was all the way forward with no relief. I will never rent this type of trailer from you again.

Brayden F. 
Rating:
5.0

Customer did not leave a comment.

Colin P. 
Rating:
1.0

Van was very dirty, stain all over the seats and debris on the dash and centre console. Shouldn't the company be more careful about the cleanliness considering we are going through a pandemic!? I have pictures to back up this review.

Mikail Z. 
Rating:
5.0

Customer did not leave a comment.

Darryl F. 
Rating:
4.0

Customer did not leave a comment.

Vladimir F. 
Rating:
2.0

Keep the vehicles clean, we are in a pandemic, and that van haven't seen water since came out from factory

Rui S. 
Rating:
4.0

Customer did not leave a comment.

Donald L. 
Rating:
2.0

Pick up experience was poor as only available location for originally booked equipment was in a terrible location. Needing to upgrade to larger size and picking up from Ogden location was poor.

IRVINE G. 
Rating:
4.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Tires worn out and low tire pressures. I had to stop twice to fill rear tires both sides, trailer four pin connector damaged.

Garry E. 
Rating:
4.0

I didn't know that I was going to get a $20 charge. I booked the trailer for 16 hours and delivered it back earlier than I booked it for (16 hours booked and brought back early at 1 am). I didn't know that there was an after hours service fee. Other than that the item operated as expected.

John B. 
Rating:
1.0

I was overcharged, the equipment was in poor working order, the trailer brakes or something on it seemed to be broken so it relied on my vehicle for braking. It made horrible noises everytime we went to stop. The representative at the gas station knew I was returning after hours as I told him that upon pick up, he said no problem his store would be closed regardless and he went ahead and charged me an extra day regardless. I took a video as proof and submitted a complaint. Definitely do not recommend this location at all, extremely disappointed.

Courtney W. 
Rating:
3.0

When I choose a location please do not change it 2 times to a location that is far from where I want it.

James S. 
Rating:
5.0

Nothing...I was completely satisfied...

Gary S. 
Rating:
5.0

Love dealing with U haul. Customer service with Thomas been spectacular.

Garth L. 
Rating:
4.0

Was just a drop off no interaction with staff location as convenient

Brandon S. 
Rating:
5.0

The truck stank and was dirty and gross, but hey… it's a Uhaul… 🤷🏻‍♀️

Venessa M. 
Rating:
2.0

Customer did not leave a comment.

Kylie K. 
Rating:
4.0

Customer did not leave a comment.

Ken S. 
Rating:
4.0

After arriving to the scheduled location at 9am (time that was confirmed) - roaming around the building for an hour (whilst paying movers for nothing at home) with 15 or so other equally confused and panicked UHaul users, calling uhaul 3 times with no useful help, I finally asked to let me pick up at another location, seeing as no one came to work August.1st. I was sent to the Ogden rd location: quick, easy, painless- private franchise for sure! thought it'd be smooth sailing from there. Ha. Ha. No way. UHaul. I hate you so much. I drove home in the truck (which I was required to get for double the cost of what I had initially paid for and needed— drop off/pick up container service— anyway) movers start loading up to drive to the FIRST location that screwed me earlier that morning- so I CALL- TO CONFIRM THAT THEY ARE OPEN AND I WILL HAVE ACCESS TO MY SHIPPING CONTAINER AS I GOT MOVERS TO PACK IT. “Yes, no problem” 25 minutes later we arrive “There is no forklift operator here to get you a container today, you'll have to come back tomorrow.” The truck ended up costing $140- (having to keep and pay for an entire day I didn't need- extra mileage from coming and being turned away, and doing it all over there next day) Atrocious. Following day- 3 people ahead in line—over an hour wait. the poor manager is all by herself, nearly in tears trying her best. Not being able to pay another $300 for movers(especially- cause who knows) I had to spend 5hours packing it by myself, and lose a shift at work…the strain hurts a lot more when you keep remembering you'd paid $350 for movers, you didn't even get to use. Clearly, there is staffing problem, which says more about uHaul as an employer than anything else. I hope that young woman gets a raise, and has full benefits and paid vacation time. I am so nervous about the arrival now— did I just pay for movers I won't be able to use again?? I was told I could have the truck for the same price as the pod pick up— oooh so generous. But paid $140 for 2 days cause of your mistakes. You guys… just do better. And give me my money back.

Andrea C. 
Rating:
4.0

Customer did not leave a comment.

Wayne S. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY K. 
Rating:
5.0

Customer did not leave a comment.

Amit S. 
Rating:
1.0

Again, these people are not UHaul employees. I was supposed to get a refund for bringing the gas level up to a quarter tank. He said the computer does not allow that, even though my contract said so.

Andre F. 
Rating:
5.0

Everything was good.

Doug I. 
Rating:
2.0

When we went to pick up our uhaul, they were “sold out” of the shipping blankets that we had ordered, we had to put fuel in the truck before we even left the premises because the truck was on 1/8 of a tank, and when we got to our house to load the truck, the back had not been swept out, there were nails, drywall, and drywall dust covering the inside of the box. Definitely not my best uhaul experience.

John S. 
Rating:
5.0

Not much , thanks

Pierre T. 
Rating:
4.0

Customer did not leave a comment.

Frank W. 
Rating:
4.0

Customer did not leave a comment.

Geoff B. 
Rating:
5.0

Equipment was clean in general but the back of the truck could have used a wash out as there was "grime" that I didn't really see until I put my boxes in. Other than that, great location and great staff.

Cynthia H. 
Rating:
5.0

Customer did not leave a comment.

Ryan L. 
Rating:
2.0

Customer did not leave a comment.

Tian Chu L. 
Rating:
5.0

Uhaul 6813 Ogden Rd SE. Is a straightforward service and no stress at all. Keep maintaining such straightforward non stressful business style approach.

Goedwin E. 
Rating:
3.0

Things where handle very well. Needed to make an adjustment and he completed it without an objection. Awesome 👏

Derrick C. 
Rating:
3.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

Todd P. 
Rating:
3.0

Customer did not leave a comment.

Steve D. 
Rating:
3.0

We had so many problems and inconveniences through this trip. The location of the pickup of the rental was kind and curteous. That's the last good thing I can really say.

Kiara A. 
Rating:
1.0

I booked my truck a week in advance, showed up and they said they hadn't assigned a truck to my reservation so I had to call their customer service and then drive to another location to get the truck I reserved and then when I was collecting the keys for the truck at the second location I was told I might not be able to take that one because it was booked and had to stand around and wait while calls were made. This all delayed me about 45 minutes to an hour.

Jodi W. 
Rating:
1.0

The trailer that i had reserved was given to another customer that used my phone number, email and home address with a different name, then he sent us to Barlow, which did not have a trailer, they then sent us to Kensington. Not impressed at all!!!

Bryce M. 
Rating:
5.0

Customer did not leave a comment.

TODD P. 
Rating:
3.0

Customer did not leave a comment.

Robert L. 
Rating:
2.0

Needs better working/updated checkout machine. Store cleanliness is poor (for esthetics and function). This is a really old, dilapidated shop. The only good part of this location is that the Service fellow was very pleasant.

Angelica P. 
Rating:
3.0

Be mindful that if you drop it off after they close they with charge you with an additional days rental.

Derek H. 
Rating:
2.0

I would like to get my money back on the items we did not order. The guy at the Gas Plus pickup just gave us the dolly and furniture dolly, but we didn't request it, then Uhaul charged me for it! In addition, we didn't want the equipment and couldn't use it anyway since we were taking stuff up stairs, no over long flat distances. Then, when trying to return the vehicle and items, we showed up early, but no one was there. Initially, we did not receive a lock for the back of the truck, so we had to put the dollys into the cabin so they'd be secure. Please refund me for the items we did not want, did not use, and gave us trouble when returning. Thank you kindly, Kiara

Kiara C. 
Rating:
3.0

Customer did not leave a comment.

Larry P. 
No reviews have been submitted for this location.

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