Everything was very dirtyAlexandria D.
Moving Truck Rental in Calgary, AB at Ogden Gas Plus
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Calgary, AB T2C1B3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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It's winter and messy. I get that. I went on my phone to check in and check out on mobile. Agent gave me wrong set of keys, vehicle was dirty. Most critical issue was that I rented a furniture dolly which ended up not being in truck when I got to my destination. Got a friend to bring his truck and dolly which meant my rental was useless. I'm providing this feedback to suggest you have a step in checkin that asks if your add on equipment is with you. This could have been avoided. Wasn't a good experience today. I discussed with the agent. He told me it was up to me to ask for the dolly. Ok I get that because I guess he can't see the order.Cameron S.
Location was old run down service station. Initial service and pick up was handled well. Only travelled 18 miles with vehicle during lease term and still filled up with $10 of gas. Upon receiving emailed receipt I was charged an additional $18.00 for gas fill up plus another $30 fill up fee. This was a blatant attempt to rip off the customer.Shawn B.
Attendant was very accommodating and helpful, even though I did not have a reservation.STEVEN P.
Everything perfectSeweryn G.
The staff was quick, equipment was clean, and he got everything setup and done quite efficiently. Good experience.Sachin P.
Really nice guys. Thank youLAUREN L.
Just horrible no point in reserving for a certain location cause chances are they will call you to send you somewhere else (so we used more kilomaters bc we were sent farther away from our mobing location twixe sonwe were charged extra for going over.)happened the last 3 times we made reservations. The dolly wad broken the wheel ever moved when we told them that we were told oh well. They didn't give us a working one nor a refund since it was barely usable.thry just put it in the truck. If we have to move again we will hire movers worst experience every.Heavenleigh V.
I was contacted by Uhaul 3 days prior to picking up the truck to tell me that my original "guaranteed" pick up location was changed to another location. An inconvenience, but not a huge issue. I had to pay extra for KMs because the other location was quite a bit further away. I had email, text and verbal confirmation of a 6am pick up via the mobile pick up, ride share service. The truck was NOT available at 6am and the mobile pick up was non existent. I was told to wait until the store opened at 7am to speak with someone. The store worker rolled in at 7:15. The app is dreadful, doesnt work well at all. Trying to contact someone over the phone is a laughing stock. When you eventually get through to someone, they transfer you to someone else, or a place that isnt open yet. They must be doing it for a laugh. Garbage customer service and garbage company. Not many options for moving trucks though. Shame. Stay away if you can!Samuel V.
If you are traveling with a RV, this is a bad location. The incline going into the parking lot was so steep we got hung up, had to unload the car off the car hauler trailer and unhook the trailer from the RV. Luckily a good samaritan stopped and moved the car hauler into the parking lot. Would not recommend. By looking at all the gouges in the asphalt, this has happened many times.John M.
Don't charge ppl a whole extra day for being an hour late, plus insurance it's shady business, too greedyJennifer K.
It was fine.Arthur M.
I just dropped off the truck there, I did not speak to anyone e, but in the past they were excellent to deal with.DESIREE L.
This was the WORST experience with UHaul!! First, the truck reserved was not available. The pickup location then changed. Upon arrival to pick up the truck there was nothing but confusion. The process took an hour and a half!! I have been DOUBLE CHARGED for the rental. The amount had been debited from my credit card TWICE and has not been rectified. Still! Then, when attempting to drop the truck off, the app would not work. An HOUR on the phone to get someone to talk to and we find out that the dropoff location indicated was not available. It meant a 45 min drive across the city to a new dropoff location. I am STILL waiting for the duplicate charge to be corrected and am VERY unhappy with the entire situation!Avery G.
Why am I charged $30 extra apart from cost of fuel ($12.51) to fill 9 litres of fuel??? If that's not cheating, I wonder what is..... I feel robbed!!!!!Olubode M.
Not sure only have had great experiences with uhaulShayne R.
When we entered the truck, there were ear plugs with ear wax in the cup holders. We wanted 12 furniture pads, but only got 6. When I was asking questions to get clarification, the worker seemed to be getting annoyed. 1 person runs the gas station, propane and the U-Hauls, so if you're in a rush, don't bother picking that one.Joshua R.
The service was very quick - he was organized, kind, and very helpful! I would definitely recommend this location to others. Thank you!marlie V.
I ordered/reserved equipment in advance to help with my move. When I arrived at the U-Haul pick up point, they had none of the equipment I had reserved. Letting me know in advance would have been good customer service as it affected the efficiency of my move.Kurtis B.
Not have it at a cramped gas stationZachary U.
Quick serviceTimothy M.
Nothing, the clerk was awesome, quick and efficient.Mike M.
Stop overcharging people. You're scamming people unfairly and holding onto money that's not yours. Spread that over 15,000 locations, and you're stealing from a lot of people every day.Scott M.
The place was no where near as nice as the depots. The store itself was pretty dirty. Was okay for what I needed but I wouldn't recommend it.Lyle H.
Employee was rude, could not speak English well....did not assist with hook up did not check hookup did not give any customer service at all...Paul A.