Customer Reviews for One Stop Storage LLC
(U-Haul Neighborhood Dealer)

46 reviews

1401 N Harbor Bl   Santa Ana, CA 92703

(714) 554-0265

Location Hours

  • Mon-Sun: 9:30 am - 5 pm

Services at this Location:

Contact Us

(714) 554-0265

1401 N Harbor Bl
Santa Ana, CA 92703

Services at this Location:

Location Hours

  • Mon-Sun: 9:30 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Scarlett M. 
Rating:
5.0

Customer did not leave a comment.

Scarlett M. 
Rating:
5.0

Monica was the best, give her a raise!

JoseA S. 
Rating:
5.0

Customer did not leave a comment.

Alex T. 
Rating:
1.0

Was over charged, took hours trying to get a hold of customer representative.

Tommy P. 
Rating:
5.0

More U-Haul pickup trucks 👍

Rene K. 
Rating:
5.0

Customer did not leave a comment.

Jose V. 
Rating:
3.0

Could've been a better experience, but no one was there when we dropped off the u haul

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Long N. 
Rating:
5.0

Employee was very helpful amd friendly.

SAUNDRA M. 
Rating:
5.0

Great customer service at this location.

Javier E. 
Rating:
1.0

Bad customer service,

TANIMO M. 
Rating:
5.0

Customer did not leave a comment.

Sing h T. 
Rating:
5.0

The dispatcher at the front desk was very helpful and provided me with everything I needed. Very professional and completed everything in a timely manner.

NICHOLAS S. 
Rating:
5.0

Best U Haul Customer service I've ever had, highly recommend this location!

Darrell G. 
Rating:
5.0

Customer did not leave a comment.

ERIC P. 
Rating:
3.0

Customer did not leave a comment.

JUDY T. 
Rating:
5.0

Sal was awesome during the drop off made the check out process easy.

Chris P. 
Rating:
5.0

Thanks again for your help

Tuong N. 
Rating:
5.0

im so happy when i comes to the office and they're so nice to me like family

Tuong N. 
Rating:
5.0

Monica, the manager was very efficient and accommodating.

Joselito T. 
Rating:
5.0

Great service considering the coronavirus protocols all went smoothly.

Maria P. 
Rating:
5.0

nothing, Staff was very helpful, courteous and professional. Great job !

Long T. 
Rating:
5.0

Agent was fantastic! Made the move simple!

Drew A. 
Rating:
5.0

Monica Rivera is a great agent and super representative for U Haul. Courteous, organized and fast.

Karl O. 
Rating:
4.0

-was charged for furniture pads when I did not rent/use any -back of the truck was dirty (dirt and leaves) when I opened the door but still went ahead and swept it all out for you

Christian M. 
Rating:
5.0

Loved my experience, thank you for making it so simple and easy!

Andrew S. 
Rating:
5.0

Nothing, overall my experience was excellent, thank you guys for the great overall experience, I will be coming to you guys for all future work or personal needs ... thank you

joseph M. 
Rating:
5.0

Nothing. Best experience renting any vehicle I ever had. Thanks, Bruce.

Bruce S. 
Rating:
5.0

Great customer service.

Nguyen T. 
Rating:
3.0

Pick up process was so slow.

Sefa D. 
Rating:
4.0

Keep doing just what you're doing that's awesome enough

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Jose O. 
Rating:
5.0

Customer did not leave a comment.

kien T. 
Rating:
5.0

Receptionist Monica was very pleasant and made it a nice experience

Gary E. 
Rating:
5.0

the lady who was helping me was great and everything was stress free, thanks again. I will definitely use your services again in the future!

Emil B. 
Rating:
5.0

The guy here was GREAT i would recommend this place for storage and uhaul nice young man. He fixed wat was messed up on my order

debbie E. 
Rating:
2.0

Customer service was lacking. I came back to return the truck I rented and the front door was locked. I looked through the window and could see someone sitting at the front desk so I waited a few minutes before knocking again. I knocked again and was given the index finger for "one minute." He did not even raise his head or have an apologetic expression. When he finally decided to open the door the incident was not acknowledged and didn't get a generic apology.

Quyen L. 
Rating:
1.0

The front desk needs to put effort and meet the client at the truck to check the mileage and gas before renting it out. It is just simple laziness. I was told by the reservation desk that I can park my car until I return with your truck. The front desk sounded very discouraging when she said, "but we are not responsible!" She could use a customer service training. The side view mirror was not adjustable to my use. It has very limited settings. That is a safety hazard issue. I was told by someone that I should not expect much. "It's U-Haul." I believe all companies can make improvements. It is a competitive market.

Glenn R. 
Rating:
3.0

Customer did not leave a comment.

MINH T. 
Rating:
3.0

I had to come to this location to pick up a 10' truck because the first location did not have the truck available for me (even though I had a reservation).

William M. 
Rating:
5.0

Customer did not leave a comment.

Jay E. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth D. 
Rating:
1.0

The whole experience was horrible. The staff in store was not knowledgable and gave incorrect information. Doubt I will stay as a customer of U-haul after many yrs this experience will not be forgotten. In the end they ended double charging me which is unacceptable.

ANNA M. 
No reviews have been submitted for this location.

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