Customer Reviews for Republic Self Storage
(U-Haul Neighborhood Dealer)

565 reviews

17441 US Hwy 69 S   Tyler, TX 75703

(903) 871-1412

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8 am - 4 pm
  • Sun: 8 am - 2 pm
Special Operating Hours
  • 8/8/2022: 3:00 pm - 4:00 pm

Services at this Location:

Contact Us

(903) 871-1412

17441 US Hwy 69 S
Tyler, TX 75703

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8 am - 4 pm
  • Sun: 8 am - 2 pm
Special Operating Hours
  • 8/8/2022: 3:00 pm - 4:00 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Paula C. 
Rating:
5.0

Very helpful with trailer and parking, made it easy.

John L. 
Rating:
1.0

The truck needs an alignment. Everything was communicated last minute despite my earlier reservation. Delayed pickup. Edgar asked us to pick it up at 5pm instead of the scheduled morning pickup. While this wasn't the location's fault due to a lack of trucks, I was treated like a nuisance when he called back at 2:30 that the truck was available. The dolly I reserved also wasn't in the truck. I had to go back to ask about it instead of him telling me at checkout that he didn't have any on hand. He was on his way out before confirming that I was all set to go.

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Trase C. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
3.0

Online pickup interface is very poor. Required 15 minute call to the 800 number.

Jeffrey T. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

abel L. 
Rating:
5.0

Customer did not leave a comment.

Edmund B. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
3.0

Customer did not leave a comment.

Yvonne F. 
Rating:
5.0

I always appreciate working with Edgar. He is very professional and is always able to help!!

Edmund B. 
Rating:
5.0

Customer did not leave a comment.

Carol W. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Cynthia G. 
Rating:
5.0

He was very helpful

deborah T. 
Rating:
5.0

Customer did not leave a comment.

Jamie W. 
Rating:
1.0

The site was under construction and it was confusing on where to leave the trailer off hours. I was hesitant just leaving equipment that was not secured.

gina F. 
Rating:
5.0

Customer did not leave a comment.

PETER N. 
Rating:
3.0

Location was closed, Self return after hours

Kay H. 
Rating:
4.0

One of the dolly straps had bee cut so we had to improvise by adding extra strap. Was very disappointed that there was no cruise control. To me that is. Game changer going forward. I hated that for 1000 miles.

Benjamin S. 
Rating:
4.0

Customer did not leave a comment.

Bruce T. 
Rating:
5.0

Customer did not leave a comment.

George A. 
Rating:
5.0

Very friendly, helped hook up the trailer, great experience.

James M. 
Rating:
5.0

It was a very simple process & the man who helped me at the pick up/drop off site was very nice & helpful.

Cyndy V. 
Rating:
5.0

Great location, excellent and friendly service.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

George F. 
Rating:
5.0

Nothing, everything was perfect.

KEVIN F. 
Rating:
5.0

My experience at this location was excellent and the next time I need to rent a trailer I will return to this location

James S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
2.0

Very difficult to back the trailer into the small parking lot provided. No pull tbru's, and limited room to turn the tow vehicle. I would advise others to return equipment elsewhere. I know I won't go back as there are other choices.

STEVEN M. 
Rating:
4.0

Customer did not leave a comment.

Raymond L. 
Rating:
3.0

When a reservation is made ahead of time, then the equipment that is rented should be available at that location when reserved. I had to go go 10 mile farther out of my way to pick up the equipment. In the end I was over my miles.

Sharlyn G. 
Rating:
5.0

Edgar is very informed and professional. He makes this rental place a joy to do business with.

Ichabod B. 
Rating:
5.0

Customer did not leave a comment.

Donnie S. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Alison J. 
Rating:
5.0

Customer did not leave a comment.

Anna M. 
Rating:
4.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

The UHaul app is unable to upload photos and useless. I could not use it to pre check-in and upload drivers license. The app did not work for checking in the trailer at drop off either because photos are required to be uploaded to complete drop-off. Had to wait on hold for 30 min and chat agent said just use the website.

Kim Y. 
Rating:
5.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

Jason was awesome….I will definitely use this location again!

Rinetta S. 
Rating:
5.0

Get the address corrected on Google. When location is shown or directions chosen Google shows the location about 5 miles south of the actual store.

Doug I. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
5.0

Customer did not leave a comment.

CONSUELLA S. 
Rating:
5.0

Thank you Lana and Edgar! Many Blessings 🙌

AMY H. 
Rating:
5.0

Service was great thanks Edgar

KURTIS G. 
Rating:
5.0

Customer did not leave a comment.

Colton C. 
Rating:
5.0

It's always so easy and pleasurable to rent from Republic and Edgar.

RICKY G. 
Rating:
3.0

Customer did not leave a comment.

DANA M. 
Rating:
5.0

Customer did not leave a comment.

BRENT G. 
Rating:
5.0

We have been a Uhaul patron for over 25 years (retired military). This was by far our best customer service experience we've had with Uhaul‼️ Mr. Edgar is AWESOME, he's a 5 stars performer!

Willie S. 
Rating:
1.0

I was quoted one rate then build an additional $200

Nate O. 
Rating:
3.0

Customer did not leave a comment.

SAMUEL W. 
Rating:
5.0

It's always a positive transaction dealing with Republic and Edgar.

Rick G. 
Rating:
5.0

More visible sign by the road but other that that really nice

brent B. 
Rating:
5.0

Guy was great and easy to deal with

Michael B. 
Rating:
5.0

Edgar is definitely a 5+ star individual to work with. He is always very positive and helpful.

RICKY G. 
Rating:
5.0

Customer did not leave a comment.

Randy C. 
Rating:
5.0

Customer did not leave a comment.

GARY P. 
Rating:
5.0

Customer did not leave a comment.

CLAY A. 
Rating:
5.0

I have rented from this location many times. Edgar is always a great help. Courteous and friendly. Goes above and beyond to ensure the customer is assisted in a timely manner and satisfied with the equipment.

TIMOTHY T. 
Rating:
5.0

Great management

JOHN W. 
Rating:
5.0

Great service! Was in and out within a few minutes.

Brandon T. 
Rating:
5.0

Customer service was great!! Good man working there. Give him a raise!!!

David M. 
Rating:
5.0

Customer did not leave a comment.

Joan C. 
Rating:
5.0

Customer did not leave a comment.

Jon Mark M. 
Rating:
4.0

Nothing

HENRY V. 
Rating:
5.0

Customer did not leave a comment.

KENT C. 
Rating:
5.0

Great experience dealing with Republic Uhaul.

RANDALL C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW EDWARD B. 
Rating:
3.0

When picked up trailer very helpful and courteous but messed up information in the computer so had a hard time with contract at drop off. Main problem was at corporate level no one knew what they were doing and we got the run around and spent time and money.

STEPHEN C. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY G. 
Rating:
5.0

Hector was very helpful. He was accommodated to our needs and even called to follow up after drop off.

Lisa W. 
Rating:
5.0

The guy I dealt with was very knowledgeable and helpful, he answered all my questions professionally.

Jeff A. 
Rating:
5.0

Customer did not leave a comment.

JAMES J. 
Rating:
5.0

The service was excellent and very helpful with fulfilling the needs that I had. He seemed to go the extra step to make sure that I had everything that was needed. I'm very grateful for the help and the use of the UHAUL.

KAREN L. 
Rating:
5.0

Nothing was amazing love them .❤️❤️

KATINA K. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
5.0

The staff member, Jason, at Republic U-Haul Neighborhood Dealer, 17441 US-69 Tyler TX was very friendly and helpful.

SHAWN C. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Love this location it's my new go to, the manager that helped me was awsome. I rent a lot of trailers restoring old cars. And he was by far the best. And I rarely write reviews.

JUSTIN P. 
Rating:
5.0

Customer did not leave a comment.

TAMMY C. 
Rating:
1.0

I qualified for free Storage Rental. Every store you did not honor my free rental and then they have the nerve to charge me again because I had to keep the truck another day because I had nowhere to store my belongings this is the worst experience of my life I will never do this again. The gentleman axe Republic Storage he was really cute as well as nice if I have to go anywhere else I would never do it again

Mitzi R. 
Rating:
5.0

This was my 2nd time to rent from them. Excellent service! Thanks so much.

NANCY O. 
Rating:
5.0

Customer did not leave a comment.

Wayland L. 
Rating:
5.0

Manager was very helpful

PAUL G. 
Rating:
5.0

Always a smile and courteous service at this location. Would recommend renting your equipment here to anyone needing a van or truck for sure.

READY N. 
Rating:
5.0

The staff at this location never cease to amaze me! The ONLY uhaul location I will use as long as the current staff remain.

Robin D. 
Rating:
5.0

Customer did not leave a comment.

JESSICA F. 
Rating:
5.0

Customer did not leave a comment.

LESTER B. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

There was no spare included and we had a bad blowout due to bad tires. We waited several hours to get the tire changed which ultimately let us to returning the trailer late resulting in a $66 additional charge.

Jimmy R. 
Rating:
5.0

Friendly staff.

ROBERT T. 
Rating:
5.0

Associates well extremely helpful both when I picked up the trailer and when returning it.

Billy P. 
Rating:
5.0

Very friendly staff.

randall D. 
No reviews have been submitted for this location.

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