Customer did not leave a comment.Vernon H.
Customer Reviews for Ricks Custom Carz
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
To go to the same location two weeks in a row speaks volumes for me. This couple is awesome and so helpful, Debbie is so sweet and easy to work with. Thank you so much Team Rick🎉🎉Marchelle H.
Customer did not leave a comment.Katelyn B.
Customer did not leave a comment.Callie C.
Their helpful, friendly, and understanding treatment puts you at ease throughout the process. They are flexible and try to accommodate to your needs.william B.
This was one of the sweetest couples I've ever met. I was greeted with a handshake and a smile. You move it's hard to feel welcomed in places todayâ€¦great service, friendly couple and I will definitely use them again. Keep smiling and making people feel welcomed in your business. Blessings and peace💕💕Marchelle H.
There was no one on site and the facility was locked. Called and left a messageâ€¦never received a return call. I returned using the after hours method online.Brian S.
Didn't know where exactly to pick up the vehicle at.Claudio C.
I didn't like the drop off because it was a garage and it was dark and small space which it was hard confusing where to put the big uhaul that I rented. This uhaul drank a lot of gaskatherine R.
Train your customer service staff betterjaqueline Y.
There was a mix up where I didn't know that my reservation time and location was changed. I needed the truck at 8 am. However, uhaul gave me a reservation time for 12pm. I went to the location asked if there was anyway to get the truck earlier and the manager called to secure me one right there. Overall, the experience was not timely but very accommodating. For the future, I wish uhaul would state that, â€œYOUR RESERVATION HAS BEEN CHANGEDâ€ in all texts and emails.Lauren A.
Customer did not leave a comment.Taylor T.
Customer did not leave a comment.Bridget H.
Can't think of anything .Kevin K.
Customer did not leave a comment.JEROME F.
Customer did not leave a comment.Jeremy A.
Excellent customer service, easy to work with. Will rent again.Konrad A.
Customer did not leave a comment.Chantillia Debin B.
The link to upload pics of damage was â€œexpiredâ€ when I picked up the truck 25 min after the scheduled time. Truck had bird crap all over the windshield and there was dirt/mud on the drivers side floor mat. Rick was prompt and courteous.PAUL W.
cheaper rates, $1.09 a mile is ridiculously expensiveEDDY K.
There was only one railing inside that was easy to fasten ropes to. The other railings had tiny holes that you couldn't put a normal rope through.Laura Ann F.
Customer did not leave a comment.CARLA J.
Customer did not leave a comment.JUDY A.
Can't fix what isn't brokeJAMES S.
Customer did not leave a comment.Konrad A.
Customer did not leave a comment.STEVEN K.
In and out quickly very easy to get the rental done no changes that I could sugest.James V.
A person stood and watched as my husband unhooked the trailer in the pouring rain and push the trailer into a spot. Not one time did they ask if we needed any assistance or help.Melissa A.
Customer did not leave a comment.Edward M.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.KENYATTA D.
Told they would take care of everything, but received call from customer service 6 hours later about turning in truck.JAMES H.
Customer did not leave a comment.Charles G.
Nothing, everything went well. The pho e call didn't take as long as I thought. I sent image of my driver license and it was a fast process. I will refer and reccomend.Keidra R.
Rick was very helpfulRalph B.
I got there and had to wait 45 mins for paperwork to be completed over the phone. I could have done this prior. It really set back our move.Arianna S.
Customer did not leave a comment.JOHN H.
Make it easier to determine if mobile pick up/drop off IS actually available.Stephen T.
The owner helped hook car dolly and offered directions.MYCHELLE T.
Customer did not leave a comment.SUSAN W.
Customer did not leave a comment.MICHAEL D.
Customer did not leave a comment.ROBERT E.
Pulled up to a spot that is not a Uhaul place which was not the problem other than it's a garage with no door to ask where yo get your trailer or sign the contract. Had a reservation for an open trailer and checked in online for a faster check out, got there 15 minutes before 12:30 and did not leave the site until 12:55. Then I had to wait on a â€œcallâ€ from an actual UHaul site which never called until I called the uHaul hotline who then told me I should have gotten it already because all my information was online. Picked up a filthy trailer filled with leaves and dirt only to have them call me 2 and 1/2 hours later saying that I â€œstoleâ€ the trailer and didn't have the information of my card needed. The guy had no idea when I would get my trailer but was nice enough to back it in for me. Not recommending this spot to anyone due to the troubles of getting the trailer & its condition.Maibri N.
Customer did not leave a comment.DOROTHY K.
Customer did not leave a comment.Robert E.
Customer did not leave a comment.Spencer J.
Nothing at all. Transaction was rapid and the truck was in good order.Jeffrey A.
Customer did not leave a comment.ROBERT M.
Customer did not leave a comment.GLORIA DEAN D.
I was billed 70 dollars when I first got the truck. Then then turn around and take another 110.75 off my card..So no there services was poor.It apparently is all about money an get it at any cost.Carla M.
NA - Online processing made this easy and prepaid.Agata S.
First of all, what some people fail to realize is that just as I as a customer, needed this service, you as a service need me as well! That lady, I don't know who she was or is, she may not care, but she will need service from someone else again some day. She overcharged me and I know she knows she did.harry S.
Customer did not leave a comment.Michael W.
See previous commentsLarkspur S.
Nothing. Rick was friendlyJAMELIN J.
Customer did not leave a comment.David M.
Customer did not leave a comment.Ashley F.
Customer did not leave a comment.Morika W.
Customer did not leave a comment.Jose C.
Customer did not leave a comment.Anita M.
Great equipment and customer service in the rental process. Thank you!Robert B.
It was really helpful for our moving we enjoyed with this good experience. Thank you!Bryan tham B.
Customer did not leave a comment.Ron C.
Customer did not leave a comment.Frederick R.
Customer did not leave a comment.michael H.
The process to reverse and pick up and drop off the truck was very easy and simple.Selena W.
Customer did not leave a comment.Anita T.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.theresa B.
Customer did not leave a comment.Jordan B.
Have "all " of your associates know and be able to understand the policies. Don't change pick up locations for the customers at the "last minute "!JEROME G.
Customer did not leave a comment.Stanley W.
The fokes at Ricks Custom Carz are real friendly and grest customer service. I have relly enjoyed there services.Steven K.
Customer did not leave a comment.DARON W.
Customer did not leave a comment.Alan C.
Customer did not leave a comment.Bennie R.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.Preston B.
Customer did not leave a comment.Tracy W.
The communication between vendors and office need to be better I was charged twice for my appliance Dolly and furniture pads because the main office couldn't see that the vendor had already charged me. Still waiting on my refund.lewis C.
Customer did not leave a comment.Adam H.
Customer did not leave a comment.ronnie E.
Customer did not leave a comment.RICHARD F.
the person was not friendly place was a garage dirty reservation was a mess he had faulty equip. dirty telephone acted as if he didnt want to talk to me I was 15 mins late bad personality. Shop was way out of the way would not have wanted to go there as a female alonedarlene H.
Customer did not leave a comment.Randall A.
Customer did not leave a comment.STUART B.
Customer did not leave a comment.angus F.
Customer did not leave a comment.Myrtice Q.
Customer did not leave a comment.William H.
Check your contract to make sure the drop off destination is correct. Customer service representative did an awesome job in correcting it for me.angela W.
Customer did not leave a comment.Derrick G.
Customer did not leave a comment.Cameron H.
Customer did not leave a comment.TESHEKA C.
Customer did not leave a comment.Anne S.