Customer Reviews for Rizzy Store 1 LLC
(U-Haul Neighborhood Dealer)

290 reviews

7808 Panama City Beach Pkwy   Panama City Beach, FL 32407
(The Shell Gas Station)

(850) 250-5367

Location Hours

  • Mon-Sat: 7 am - 7 pm
  • Sun: 8 am - 5 pm

Services at this Location:

Contact Us

(850) 250-5367

7808 Panama City Beach Pkwy
Panama City Beach, FL 32407
(The Shell Gas Station)

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 7 pm
  • Sun: 8 am - 5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

Rod S. 
Rating:
5.0

Customer did not leave a comment.

Shana G. 
Rating:
5.0

Good customer service

hershel C. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

JIM F. 
Rating:
5.0

SUPERB >>> Zero improvements needed. I have rented trucks many times over the years, but never have I been more pleased.>>>>>>>> Lana, your agent, was amazing; very personable, kind, knowledgeable, and professional.

JIMMIE B. 
Rating:
3.0

Customer did not leave a comment.

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

KRISTI E. 
Rating:
5.0

The lady that handled my contract was excellent. She did a good job making sure every thing was ready. She was also very professional and efficient. Companies that have associates like this person have a real diamond!

GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

Rusty O. 
Rating:
4.0

Customer did not leave a comment.

tracy O. 
Rating:
5.0

Customer did not leave a comment.

Steve R. 
Rating:
4.0

Customer did not leave a comment.

Laurie B. 
Rating:
5.0

Customer did not leave a comment.

MUTHUKUMAR E. 
Rating:
5.0

The customer service was amazing at both the pick up and drop off locations. The trailer was very well put together and handled the 12 hour trip from Florida to Illinois great. Thank you Uhaul for taking great care of me on the pricing and the overall reliability of not just your employees, but your equipment as well. I will definitely utilize Uhaul again without question

dustin M. 
Rating:
3.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

Joe P. 
Rating:
5.0

Customer did not leave a comment.

Aaron C. 
Rating:
4.0

Customer did not leave a comment.

Joel S. 
Rating:
5.0

Customer did not leave a comment.

Rusty O. 
Rating:
1.0

New people running this location. New location. I even had my truck hit in the parking lot by another uhaul truck! Having to file a hit and run with the Sheriff's department because no one here is any help

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Wayne W. 
Rating:
3.0

The truck was dirty both in cab and box. The attendant offered to switch the truck but I declined as it was not hard to clean myself. However, after loading the truck partially while it was raining I noticed the truck was leaking water from the roof. After finding alternative equipment I returned the truck after 6 hours of what should have been a two day rental. The truck was not usable as items in the truck were getting wet. I returned the truck and was given a 20$ credit towards my one day rental. I believe this is unacceptable as the truck was unusable so to leaks. I would not recommend this location at all and I will question any future use of Uhaul.

Michael K. 
Rating:
2.0

There was no trailer jack. The clerk made we wait as he sold various sundries to other customers as if my transaction with him was thr lowest priority. He questioned my understanding of how to connect the trailer as if I was clueless. There was a helper who clearly did not know how trailer safety chains work and wrapped the extra length around the tongue of the trailer including the wiring harness. I had to redo the entire thing correctly. It seemed that their participation as a UHaul location was an inconvenience to them. Amateurs

George C. 
Rating:
4.0

Customer did not leave a comment.

WILLIE P. 
Rating:
5.0

Excellent customer service

patti V. 
Rating:
5.0

Customer did not leave a comment.

Georgia B. 
Rating:
1.0

Customer did not leave a comment.

RICHARD R. 
Rating:
3.0

Windshield wipers did not work at all and as we drove hundreds of miles in the rain it was incredibly unsafe.

Cheryl D. 
Rating:
5.0

Very friendly and professional

Fred Y. 
Rating:
5.0

The service was exceptional!!

GLORIA B. 
Rating:
5.0

Excellent communication. Friendly.

patti V. 
Rating:
1.0

First time I walked into rent the trailer, the lady that ran the store told me I had to wait for uhaul to send me a code to unlock the lock box. I waited about 2 hours and never got the code, called uhaul customer service and they said I had to just go and check in at the store. So I waisted about 3 hours because the lady that ran the store didn't know what she was doing.

Russell S. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
4.0

Customer did not leave a comment.

ALLEN E. 
Rating:
5.0

Customer did not leave a comment.

Benjamin L. 
Rating:
5.0

Customer did not leave a comment.

jim F. 
Rating:
1.0

The staff could/would not answer simple questions. I now have a charge for $20.00 for IDK. I still don't know how to get deposit back.

marykay R. 
Rating:
1.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

henry L. 
Rating:
3.0

they didn't have any furniture pads and I ordered 36 of them when I reserved the truck. Unable to pack truck correctly with no pads

RONALD F. 
Rating:
1.0

Truck had hundred or pad in back and blood splatters don't know what that was about

jim H. 
Rating:
5.0

Customer did not leave a comment.

Laura R. 
Rating:
5.0

Customer did not leave a comment.

warren B. 
Rating:
1.0

Went to drop off truck and there was a note on the door ( Be Back in 15 Minutes) 45 minutes later still no one. Call customer service on hold for 20 minutes but she was able to verify there was no one at the drop off location. Whole experience was bad. drove 30 miles to pick up truck ( burnt fuel),had blowout on hauler and had to change truck tire due to bald tire, drop off as stated earlier, then they charge me for 2 gallons of gas ( said I was short on gas) Sent photo of gas gauge but NO response. Service has went DOWN HILL

GREG K. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

RICKY L. 
Rating:
3.0

Demasiado costoso, por 1 hora pagué 80 dólares

joan A. 
Rating:
1.0

The truck was dirty, empty vitamin water bottle in back. Gas was at 1/4. We returned with over 1/2 tank. We were told we would get a credit in a few days. Contacted location, no credit, no reply. Did not have a dolly or blankets we ordered.

JULIA C. 
Rating:
5.0

Nothing , Lana your rep was excellent .

LARRY L. 
Rating:
5.0

Very friendly attendant at drop off location.

Jay P. 
Rating:
4.0

Customer did not leave a comment.

Wendy B. 
Rating:
3.0

Customer did not leave a comment.

Tom D. 
Rating:
5.0

Everything was excellent!

Lawayder T. 
Rating:
5.0

The best customer service No improvement needed

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER J. 
Rating:
3.0

Na

Jason F. 
Rating:
3.0

Customer did not leave a comment.

Bill S. 
Rating:
4.0

This place was much better than the uhual store.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY N. 
Rating:
5.0

Customer did not leave a comment.

CLAY P. 
Rating:
3.0

Make the website easier to pickup a truck. I was not able to find the section to pickup from my order on the website. It kept asking me to login even though I was already logged in several times. Also the help section tells you to click on a link that could not be found.

PHILLIP K. 
Rating:
5.0

Customer did not leave a comment.

LISA W. 
Rating:
4.0

Fix the credit card reader

MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

Nicole S. 
Rating:
5.0

No improvement needed! Trouble free for 2 day rentals!

CHARLES L. 
Rating:
5.0

The ball cap and belts were a bit rusted which made it difficult to take off the trailer when we reached out destination. But other than that, it was a pleasure experience.

JONATHAN M. 
Rating:
4.0

Customer did not leave a comment.

Ernest W. 
Rating:
3.0

Customer did not leave a comment.

Jay I. 
Rating:
5.0

Very friendly and helpful with the return process

William H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

Not them, but Uhaul...I declined the insurance and somehow ended up with the insurance billed to me. I NEVER add the insurance so i know I did not make a mistake. Not cool

Vanessa M. 
Rating:
4.0

Your computer system needs to except more cards or figure out how to get both deposit and payment on the same card.charged my cash app one fee, then I had to use PayPal twas notified it was paid o leave deposit. Very time consuming for the lady to figure it out as I showed her the first charge to cash app then someone mentioned the cash app card problem.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

LILIANA H. 
Rating:
2.0

Customer did not leave a comment.

Steve K. 
Rating:
5.0

Customer did not leave a comment.

RALPH L. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
3.0

Wish the employee did a better job at explaining me how the truck works and thefunctions I loaded all my things into the truck and had no idea there was a ramp under the truck until after I returned the truck

VICTORIA G. 
Rating:
4.0

Customer did not leave a comment.

LARRY C. 
Rating:
4.0

Customer did not leave a comment.

patrick M. 
Rating:
4.0

Customer did not leave a comment.

Oneil G. 
Rating:
5.0

The location was clean but I would not call it "inviting", since it is also a Greyhound bus station, it's "curb appeal" doesn't come across as approachable/inviting.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN D. 
Rating:
3.0

Fire the jerk who gave me a hard time

MATTHEW K. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
5.0

The customer service I got from the female was excellent…

RICARDO N. 
Rating:
4.0

It lacked a chain to hold the car, I used it only with the strap but the man who rented it told me you can and use it like that when returning it, I returned it to the same establishment but to a different work shift lady and said that I would have a case Which could charge me for the chain and the chain was never there, the man said that I could use it without the chain and now I will be charged the truth, I do not see it fair, thank you

Kevin C. 
Rating:
5.0

Have the truck full of fuel at time of pick up .

Bill E. 
Rating:
3.0

Very abrupt

William K. 
Rating:
1.0

They rented me a trailer with a bad tire!, I should get a refund or a discount. Had to call roadside service ……

WILLIAM M. 
Rating:
3.0

Customer did not leave a comment.

Jose M. 
Rating:
4.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Customer did not leave a comment.

Damon H. 
Rating:
2.0

The pickup location was terrible. I could barely get help due to the employee flirting with every woman in the store and answering phone calls before I could ask any questions. He just acted like I was in his way. It took over an hour to pick up a U-Haul and tow dolly, which I also got no help with finding or hooking up.

Corinthya R. 
Rating:
3.0

Customer did not leave a comment.

WENDY J. 
Rating:
5.0

I don't like “bait and switch”. I ordered the truck from Shalimar in Panama City Beach. When I got there I was told I had to go on the other side of town to get it. “You have to go where the truck is”. Why am I being told that when I show up to pick it up? Why can't someone let me know before I show up to get it?

GERARD H. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY M. 
No reviews have been submitted for this location.

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