Customer Reviews for Roman Motor Sales
(U-Haul Neighborhood Dealer)

34 reviews

198 Industrial Park Dr   Hollister, MO 65672

(417) 231-4122

Location Hours

  • Mon-Wed: 9 am - 4 pm
  • Thur: Closed
  • Fri-Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(417) 231-4122

198 Industrial Park Dr
Hollister, MO 65672

Services at this Location:

Location Hours

  • Mon-Wed: 9 am - 4 pm
  • Thur: Closed
  • Fri-Sat: 9 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Signing of contract and hook up to trailer were quick and easy. The agent was helpful in explaining everything and the overall process was quite simple.

Kalon D. 
Rating:
5.0

Awesome rental company that went above and beyond to make sure we were equipped with what we needed while moving. Thank you

MIRANDA G. 
Rating:
5.0

Customer did not leave a comment.

Jeremy L. 
Rating:
3.0

Customer did not leave a comment.

Narin A. 
Rating:
3.0

Customer did not leave a comment.

Lynn C. 
Rating:
5.0

Customer did not leave a comment.

LORI B. 
Rating:
1.0

The U-Haul leaked water inside the back container area where my personal belongings were stored. My belongings got wet and some of my personal items were damaged.

James C. 
Rating:
5.0

Customer did not leave a comment.

ERIC P. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN R. 
Rating:
1.0

Reservation was changed to different pickup reserved 20ft was given and charged for 26 ft. Reservations made a month in advance bad experience.

Mona C. 
Rating:
5.0

Location and operator was excellent. Very friendly and quick service. Excellent introduction to the truck and mirror adjustment help. Only issue was with the truck itself. It was very clean but not certain if the shaking and jerking was a maintenance issue or just how the truck works. Seemed to shimmy and shake a lot like an alignment issue. Reported issue at drop off.

TIA C. 
Rating:
2.0

Pick up and drop off experience was just fine. My main issue is that I had things in my u Hall when it rained and a lot of small kitchen appliances and shoes of mine got drenched and soaked in the mom's attic area. Truck interior was mainly clean. Just a drink that was on the center seat.

Justin R. 
Rating:
5.0

Customer did not leave a comment.

Lyle M. 
Rating:
3.0

Bigger signage

GEORGE B. 
Rating:
5.0

The owner was wonderful. He helped us figure out our claim for our wet things. For the cost of our trailer to be so expensive and then to have it not maintained well enough that it ruined our stuff inside is not acceptable. This has nothing to do with the drop location. This is general unhappiness with the product I was sold. I feel like a reimbursement is required to make this right. Thank goodness we got insurance.

Stephanie V. 
Rating:
5.0

great experience and friendly staff

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

FRANK H. 
Rating:
3.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

The only issue I have is with the website and reservations. I never know what I'm going to get. The rental I had before this I wanted to use a closer place but was changed to Roman Auto. All while the place I wanted has several of the truck I needed. It turns out Roman Auto has the best customer service of any Uhaul retailer though. That's why I requested them this time. I am in and out with no fuss or wasted time. They are great.

SHEA L. 
Rating:
5.0

Customer did not leave a comment.

KEVIN P. 
Rating:
5.0

The Roman Motor Sales team was great. My rental was effortless and the guys were very helpful. This was the best Uhaul experience I've ever had. Be sure to check out their well-appointed garage!

JOSHUA F. 
Rating:
5.0

Customer did not leave a comment.

LON H. 
Rating:
3.0

Customer did not leave a comment.

barry G. 
Rating:
5.0

Customer did not leave a comment.

daniel H. 
Rating:
5.0

Customer did not leave a comment.

PAUL D. 
Rating:
5.0

I liked there helpful attitude. I don't rent often they were friendly and helpful with insurance and doing a walk around inspection.

FARRIS C. 
Rating:
5.0

Perfect customer service!!!!

RANDY F. 
Rating:
5.0

Keep up good work very friendly and awsome spot

Jacob A. 
Rating:
5.0

Customer did not leave a comment.

abel H. 
Rating:
5.0

Customer did not leave a comment.

abel H. 
Rating:
5.0

Very helpful

Loren B. 
Rating:
4.0

Customer did not leave a comment.

PETER G. 
Rating:
4.0

I was their first uhaul customer and they did a great job getting me on my way with the truck rental.

Loren B. 
No reviews have been submitted for this location.

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