We did the after hours return and didn’t see anyone
JERRY E
Roman Motor Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hollister, MO 65672
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Customer Reviews
- 3.5 Average Customer Rating
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The clerk had a very hard time with the UHaul software. The software charged $88 for the rental when the online rate showed to be $80. When he attempted to enter my drop off location, it would not allow him to enter my local drop off location on a one way haul. I had to call UHaul once I got to my drop off location to have it changed. That was pretty painless, but it should have been unnecessary for me to do it. Also, I had to call UHaul twice to get the refund for the over charge on the rental. It was processed after the second call however. Overall it was an ok experience, it could, and should be streamlined so the customer doesn't have to deal with the inconveniences that the software should have handles.
AUBREY SI was charged an overage on miles after PREPAY. You figured out the miles and then charged me over!
JOHN CWe dropped it off early and didn’t interact with anyone. Uhaul has the audacity to charge extra for an after hours drop-off but there is no recourse for having to download the app and check in online when no one was at the original location. Would not recommend!
Justin KThis location was off a gravel road and not easy to get to. No one was there for drop off after I told traffic I would be delayed a day or or so to drop off because of pick up situation and was told this location was fine to use. I will never use or recommend Uhaul to anyone after this stressful experience.
Cathy W