Customer Reviews for Safe Storage
(U-Haul Neighborhood Dealer)

395 reviews

5053 Hwy 90   Marianna, FL 32446

(850) 482-3369

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(850) 482-3369

5053 Hwy 90
Marianna, FL 32446

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing

Kathleen S. 
Rating:
4.0

Strong dropoff between pavement and gravel parking lot. Catches you off guard at night.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

DALE G. 
Rating:
5.0

Customer did not leave a comment.

TERRY C. 
Rating:
5.0

Customer did not leave a comment.

Russell W. 
Rating:
5.0

Customer did not leave a comment.

Russell W. 
Rating:
1.0

This was the worst uhaul experience I have ever had. I filled out a previous feedback and heard nothing, I tried to chat with support and nobody was responding to me. I would rather buy a truck then have to use U-Haul again after this experience. What a disappointment. But when people have no other choice why would a company care if someone has a bad experience, clearly they do not.

Trevor L. 
Rating:
5.0

Customer did not leave a comment.

Donnell K. 
Rating:
5.0

Ms.Becky was very nice and a pleasure to work with. She was very helpful and knowledgeable of the equipment.

RONALD J. 
Rating:
5.0

Very understanding and patient. I was exhausted and accidentally locked the keys in the truck. They worked with me to contact a locksmith and get the keys out. Very nice experience after such a long and hard trip.

Scott A. 
Rating:
5.0

Rented a wheel dolly, manager was awesome, dolly was not. Pretty sure it had a bad wheel bearing. It made an awful sound when the tire turned. Ended up leaving it in my yard and having to borrow a full size trailer from a friend. I returned the dolly, but didnt get a chance to speak to the management again about a refund possibly.

Ben B. 
Rating:
5.0

Customer did not leave a comment.

Brenda R. 
Rating:
5.0

Customer did not leave a comment.

Brenda R. 
Rating:
4.0

I would recommend this u-haul

john B. 
Rating:
3.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Maureen K. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Donnell K. 
Rating:
5.0

Customer did not leave a comment.

JEANNE B. 
Rating:
5.0

Customer did not leave a comment.

CIERA C. 
Rating:
5.0

Customer did not leave a comment.

CHERRILL T. 
Rating:
3.0

Customer did not leave a comment.

ANTHONY N. 
Rating:
4.0

Customer did not leave a comment.

SCOTT A. 
Rating:
4.0

cery pleased with this site

james N. 
Rating:
5.0

Staff were friendly and helpful

Angela C. 
Rating:
5.0

Great friendly service.

MICHAEL P. 
Rating:
4.0

Customer did not leave a comment.

Gregory T. 
Rating:
3.0

Customer did not leave a comment.

Elwood S. 
Rating:
5.0

Great experience overall. Excellent customer service by Mrs. Basford at the Marianna location.

Mike U. 
Rating:
5.0

Customer did not leave a comment.

Kristin S. 
Rating:
4.0

Have more availability in the area. Hard to find a truck I needed on short notice.

Patricia G. 
Rating:
2.0

The representative was nice but was not completely versed on how to hook up the equipment. Luckily I was not alone when the trailer detached from my truck while backing into my residence. Apparently the self locking mechanism was not locked correctly. The trailer was dirty and I asked about it specifically. I was told that the trailers do not have the same standard as the trucks.

Emma C. 
Rating:
5.0

On that particular vehicle, the seat sat very low and was uncomfortable.

GUY P. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
3.0

I work with the public every day. You need friendly customer care.

MARCIA W. 
Rating:
5.0

Customer did not leave a comment.

Lotus P. 
Rating:
5.0

Customer did not leave a comment.

Keith C. 
Rating:
5.0

Customer did not leave a comment.

MORRIS H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

Everything was wonderful

TIFFANY M. 
Rating:
5.0

Very helpful staff . Very kind

GARY C. 
Rating:
5.0

I've used this location once before. It's very nice the customer service is nice. I recommend renting any equipment from this location.

ARTHUR E. 
Rating:
5.0

The lady there was outstanding

FREDDIE D. 
Rating:
5.0

Excellent customer service from Becky, I believe is who I spoke with. I will highly recommend this location. Very easy process renting a tow trailer for my vehicle.

rhonda B. 
Rating:
5.0

Customer did not leave a comment.

HOWARD A. 
Rating:
5.0

Customer did not leave a comment.

Joseph J. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW C. 
Rating:
5.0

Customer did not leave a comment.

MINDY O. 
Rating:
5.0

Customer did not leave a comment.

AMANDA H. 
Rating:
5.0

Customer did not leave a comment.

LORAINE H. 
Rating:
5.0

Becky was great having to the truck ready to roll and was very helpful. Drop off was easy with the online drop off procedure. No issues on the drive and the size was perfect for our needs.

MICHAEL O. 
Rating:
5.0

Customer did not leave a comment.

Harrold H. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY L. 
Rating:
5.0

Customer did not leave a comment.

Coley C. 
Rating:
5.0

Customer did not leave a comment.

Clara A. 
Rating:
3.0

U Haul needs to provide converters for electrical hookups to current vehicle equipment ie flat plug to circular trailer plug.

Wayne B. 
Rating:
5.0

The only thing I can add is the original truck was $172.00 other rental companies $120.00. The only reason I paid extra was because my job required me to be in a meeting during my vacation.

Deborah L. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY L. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY G. 
Rating:
1.0

Office closed during listed business hours. Dropped trailer off in front of office was only place to unhook it. Left in front of office in only place in lot a handicap space. Like I said they closed early with no instructions as to where they wanted trailer. Now trying to charge me almost 22 bucks more because of where I left it! Shitty way to do business.

Billy B. 
Rating:
5.0

No improvement needed. Very friendly and helpful.

steve B. 
Rating:
5.0

Customer did not leave a comment.

JOE W. 
Rating:
5.0

Everything was great.

GAIL J. 
Rating:
3.0

It would be nice if I was informed of a wrong destination drop-off fee, before charging me $30. Nowhere in paperwork did it say if I dropped off in a different city I would be charged. I have health issues that prevented me from making the remaining leg of my one day journey. So, I dropped off at a location convenient to my home location. Then when I called about the extra charge they said basically, it is what it is....it is our rule but we dont have to tell you that in advance. I asked for a manager, and they said I would receive a call back, but I still can't get any resolution and have still not received a call back. I had planned to rent another truck in a few weeks. But now, I think i will take my business elsewhere from now on.

Lauren S. 
Rating:
4.0

The customer service was excellent 5 stars . Would reuse this location again.

William S. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
2.0

Rudeness

Arthur M. 
Rating:
3.0

Front end of truck was worn out making it hard to drive. Cab of truck was full of dog hair.

JAMEY S. 
Rating:
4.0

I found dirty masks and empty water bottles in truck cab behind drivers seat.

marybeth C. 
Rating:
5.0

The only thing I didn't like about the uhaul is that I only needed it for one day but had to be charged for 4 days. I didn't get no credit for the days I didn't need it. Other than that, it was ok.

CARDRICO M. 
Rating:
1.0

The words coming out of the agents mouth did not match what she applied to the contract. I was overcharged about 50 dollars. I was charged for every mile driven while the website said that 431 miles was included in the price. I am very disappointed in this company and will never use in future.

CHUCK T. 
Rating:
4.0

Customer did not leave a comment.

Kirt S. 
Rating:
1.0

The truck smelt like old, dirty sewage water. The drivers window locked so bad during a 2 hour steady rain spell. I never received my contract. The door in the back wouldn't go down after I got the key out of it. Took almost 30 minutes to get it to shut. Got stuck 3 more times on us.

Ashley T. 
Rating:
5.0

Customer did not leave a comment.

TALMADGE H. 
Rating:
4.0

Customer did not leave a comment.

Domenick P. 
Rating:
5.0

Dont change a thing, Becky is very good to work with .

DARRYL S. 
Rating:
3.0

When I got to the location the lady did not come out with me to look over the truck to inspect the truck to make sure everything was working proper. Did the ramp did not work at all the inside of the cab of the box truck turn on my sub the lights did not work

Elizabeth C. 
Rating:
4.0

The tie down inside the trailer were broken.

James J. 
Rating:
3.0

The lady working there was short, not really rude but not really courteous. Also the transmission kept sputtering and couldn't catch up. Just a scary feeling out in the country

LINDA M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS N. 
Rating:
5.0

Trucks fuel tank had a hole leaked out all my fuel it was a very dangerous hazardous and volatile situation.

john G. 
Rating:
3.0

Not a soul in site, I did the self checkout which was a pain in the ass. I took all the pics as directed answered all questions but when I used the fuel guage it would not allow me to go past just under full. Upon submitting I was shocked to see a charge for fuel because I had just stopped and filled the tank a half mile down the road. I did not pay $158.00 to be a renter and an employee for uhaul.

Bart E. 
Rating:
5.0

Customer did not leave a comment.

CHERYL G. 
Rating:
5.0

Customer did not leave a comment.

DARRYL S. 
Rating:
4.0

Customer did not leave a comment.

BLAIR W. 
Rating:
5.0

Friendly service

roy W. 
Rating:
3.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Awesome customer service

ERIC A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
4.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

I was very disappointed with Ace Hardware in Donalsonville Ga. This is the first location I arranged to pick up the U Haul up at. Chuck I spoke with said He would have a truck for me 3 weeks prior. He lied to me & he provided very poor service.

JOSIE J. 
Rating:
3.0

Rude person running location

justin K. 
Rating:
5.0

Customer did not leave a comment.

Ronald J. 
Rating:
5.0

Not much

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Canesha B. 
Rating:
4.0

Customer did not leave a comment.

Floyd C. 
Rating:
5.0

Customer did not leave a comment.

Lloyd H. 
Rating:
5.0

Customer did not leave a comment.

Jamie F. 
Rating:
5.0

Customer did not leave a comment.

Nicholas A. 
Rating:
5.0

It is a great place, felt secure having my belongings there.

REGINA F.  |  Overall Experience 
Rating:
5.0

Very nice facility

FRED D.  |  Overall Experience 
Rating:
4.0

I was in need of a storage due to hurricane Michael and at the time this was the only available facility. The manager was very nice and accommodating.

STACEY C.  |  Overall Experience 
Rating:
4.0

Staff was friendly , unit was clean Storage for a year and no damage Highly recommend Easy access

JOEL W.  |  Overall Experience 
Rating:
5.0

Good experience!

Bevely T.  |  Overall Experience 
Rating:
4.0

The unit is what I expected: clean, convenient, assessible and meets all of my storage needs.

Privacy R.  |  First Impressions 
Rating:
5.0

Lu was provided excellent customer service. Facility is very clean and easy to access

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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