Customer Reviews for Shell General Booth
(U-Haul Neighborhood Dealer)

108 reviews

900 General Booth Blvd   Virginia Beach, VA 23451

(757) 216-1899

Location Hours

  • Mon-Sun: 6 am - 10 pm

Services at this Location:

Contact Us

(757) 216-1899

900 General Booth Blvd
Virginia Beach, VA 23451

Services at this Location:

Location Hours

  • Mon-Sun: 6 am - 10 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

UHaul representative was super helpful and nice. Very easy pickup and drop-off. Would highly recommend to anyone needing a moving van!

Randy S. 
Rating:
5.0

Process was quick and easy

Jamaine P. 
Rating:
5.0

Customer did not leave a comment.

Canan A. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Representative was polite and friendly.

Jessie B. 
Rating:
5.0

Customer did not leave a comment.

Taylor L. 
Rating:
4.0

I was told that they have hand truck/dolly, but when I went to pick up truck, they had no hand truck or dolly available at that location, couldn't go to a different location due to time was running out. Wish I would know a little bit before so that I can arrange something. Very important for elderly people.

BASHAB B. 
Rating:
4.0

Very friendly.

Curtis M. 
Rating:
1.0

I reserved a 26 foot truck to move my 4 bedroom house a few days in advance. The day before the move I received a call to confirm the truck we received for our 3:30 pm pick up. We arrive early as advertised to pick up our truck the day of pick up via the app. For some reason the app will not let us check in so we see the clerk in the store to see what's the issue that's when we find out that the 26 foot truck we reserved and received a confirmation the day before is down and not available. We also hired movers that are scheduled to move the house at 4pm now we have no truck to move our house. The clerk at the store tells us to call headquarters because he has no trucks for us. So we call headquarters she advised us that the location we are at never let the system know that the 26 foot truck was down but she can put us in one 30-45 minutes away from where we are. To make a long story short she put us in a 15 foot truck at the location we are at to move our 4 bedroom house. It winds up taking extra time and money to move the house, two days later we are finally moved out but not as planned due to rushing to get everything in the new house is a mess and I wouldn't recommend this location to anyone unless your ready for the worst experience ever.

Chris H. 
Rating:
3.0

The truck was not clean at all. That particular truck needs to be looked at maintenance wise. The front was shaking the whole time I had the vehicle and it made for a very rough ride.

Perry C. 
Rating:
5.0

It's all good

antonette C. 
Rating:
1.0

Truck battery died and inconvenienced me to the most

Lira M. 
Rating:
5.0

The gentleman at the counter at the Shell station was very nice. I had been in contact with him all day, due to delays in a flight delaying my pick up time. He was very accommodating, and very pleasant.

William M. 
Rating:
1.0

Make sure the employees don't lie to you

William F. 
Rating:
4.0

Customer did not leave a comment.

Katherine B. 
Rating:
5.0

Customer did not leave a comment.

Dean O. 
Rating:
5.0

Keep up the great customer service

barbara C. 
Rating:
4.0

Customer did not leave a comment.

Irving K. 
Rating:
5.0

Customer did not leave a comment.

TRACEY H. 
Rating:
5.0

Customer did not leave a comment.

Nadine W. 
Rating:
3.0

I asked for a dolly with my rental and I did not receive one. I still was charged for the dolly.

Olivia S. 
Rating:
4.0

Drop off was very easy. Attendant came out to tell us where to park the truck and to obtain gas and mileage. We dropped off the keys and were done.

HANSJACOB L. 
Rating:
5.0

This was my best U-haul experience ever. The gentleman (I wish I had this name) who helped me was very courteous, gave very useful guidance about driving the truck (in a very kind manner). The processing during pick-up was very fast, so was the processing when I returned the truck, I will definitely use this location in any future U-haul need.

Saltuk K. 
Rating:
5.0

Excellent customer service.

jason S. 
Rating:
5.0

Customer did not leave a comment.

Justin W. 
Rating:
3.0

CLEAN vehicle. Cashier too busy to assist upon arrival.

Jill G. 
Rating:
5.0

Definetly recommend using U-Haul's online pick-up service. Easy to understand and user friendly

Bryan M. 
Rating:
5.0

Not able to take check out pictures to returnv3hicle through app. App would not upload the pics so could not move forward and continue checkout. Had to call customer service and wait for rep for 30 minutes. Not sure if the is a problem with the app...no error message just wouldn't take pics. Otherwise everything was great.

Erin Z. 
Rating:
5.0

Customer did not leave a comment.

partica S. 
Rating:
5.0

Customer did not leave a comment.

Megan H. 
Rating:
5.0

Customer did not leave a comment.

Justin D. 
Rating:
4.0

quick & efficient

Dianne N. 
Rating:
5.0

Customer did not leave a comment.

GEORGEMOORE P. 
Rating:
5.0

Attendant was helpful and informational!

philip T. 
Rating:
5.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

Cody A. 
Rating:
3.0

Customer did not leave a comment.

arcangelo D. 
Rating:
5.0

I would definitely recommend this location every employee was the greatest and met every need that I had.

Anna S. 
Rating:
5.0

Customer did not leave a comment.

PAUL R. 
Rating:
1.0

HAve equipment available at due time.

Rochelle B. 
Rating:
5.0

Customer did not leave a comment.

Regina C. 
Rating:
5.0

Customer did not leave a comment.

Pamela P. 
Rating:
5.0

Customer service peeps were great

Katherine T. 
Rating:
1.0

They didn't have the vehicle I reserved.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

erik S. 
Rating:
3.0

We were informed that if the vehicle was returned early, we would realize a prorated amount.

Scott A. 
Rating:
4.0

Customer did not leave a comment.

jeremy D. 
Rating:
2.0

The back of the truck need to be swept before we could use it. The engine light came on went off and came on again. I tried several times to get through to your roadside service and customer service and couldn't get through. Moving is stressful already and this just made it more stressful.

Natalie R. 
Rating:
5.0

Customer did not leave a comment.

William O. 
Rating:
3.0

Having all equipment available at the site.

Melinda M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
2.0

I was charged for 2 days when I dropped the truck off one hour EARLY.

Brittany P. 
Rating:
5.0

Customer did not leave a comment.

philip T. 
Rating:
4.0

Customer did not leave a comment.

JOSE E. 
Rating:
5.0

Not a thing.

Robert D. 
Rating:
4.0

Customer did not leave a comment.

Richard R. 
Rating:
1.0

The guy lied to us and said the truck wasn't available when it was and then there was no dollies in the truck. It wasn't the location I agreed upon

Juanita C. 
Rating:
4.0

Customer did not leave a comment.

Gary L. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Excellent customer service, thank you!

Devon C. 
Rating:
5.0

The pick-up location is just fine for a location.

Steven W. 
Rating:
5.0

The gentleman was great! He was thorough in his job but helpful and kind at the same time. He let me sit in his shop with my luggage until uber picked me up. He was congenial and professional.

Paula D. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

It was great and conveniently located and attendant did a great job.

CHARLIE T. 
Rating:
4.0

I really enjoyed the extended operating hours of this location. Co-located with a gas station made making up the 1/8th of a tank easy and convenient.

Lee D. 
Rating:
2.0

To check in truck staff took a picture of the picture I took of the gas guage and odometer. But was too busy to do final check out said they would email receipt. Truck was picked up with 1/2 tank of gas and returned with 1/2 tank but location charge me for 2 gallons at 5.17 per gallon. Very disappointing...renter beware.

David C. 
Rating:
5.0

Customer did not leave a comment.

Gordon J. 
Rating:
1.0

THRY TOLD ME THE TOTAL CHARGE ON MY DEBIT CARD WAS $42....BUT IT WAS $85.61...I HAVE NO IDEA WHY....I TRIED CALLING THEM SFVERAL TIMES...THEY DIDNT ANSWER...NEEDLESS TO SAY..IM PISSED

Johnson J. 
Rating:
2.0

I reserved a dolly. I got to the location and they said they ran out. They setup a pickup at another location and they said no one ever called to ask to reserve. I ended up having to buy a $50 dolly. I returned to truck to the original location and charge me for the dolly never received. called multiple times to get my refund.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD K. 
Rating:
3.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Rep was very kind.

JOHNNYMINHTOAN P N. 
Rating:
5.0

Customer did not leave a comment.

Meredith S. 
Rating:
2.0

Customer did not leave a comment.

Wayne L. 
Rating:
3.0

I rented 2 dollies that were not provided. When I tried to discuss this with a supervisor on the p hi one, he yelled at me, literally raised his voice. It was his day off and he was irritated that I needed my equipment. He shared with me that I could go across town to get it. I asked him to take it off my bill and that has not happened. It's one thing to get the order wrong but no one should be spoken to like this man spoke to me.

Patti J. 
Rating:
3.0

The site was okay but try to use the app to return vehicle didn't luckily the personal on site was able to assist

charles D. 
Rating:
5.0

Nothing it was a a very nice experience

Terri B. 
Rating:
5.0

Customer did not leave a comment.

BOBBYDARNELL G. 
Rating:
5.0

Uhaul needs to fully complete the approval process prior to pickup. I had to resubmit documents which caused a delay in pickup.

Donald T. 
Rating:
4.0

Customer did not leave a comment.

Raymond D. 
Rating:
5.0

Customer did not leave a comment.

Raymond D. 
Rating:
4.0

Excellent location to my final destination

Gordon J. 
Rating:
1.0

Have the equipment that someone has ordered. I ordered and paid for a dolly twice from this location and both times there was no dolly. I needed a dolly, paid for one and did not receive one!

Freddy B. 
Rating:
3.0

This was an easy pickup from a good location.

John K. 
Rating:
1.0

Shell station not a designated uhaul. Clerk was clueless. Did not feel confident leaving vehicle at this location.

Kyle B. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

Lisa D. 
Rating:
2.0

Gas station employee not knowledgeable about UHaul questions (not his fault). Allow first time customers to pick up from a UHaul center with UHaul employees.

Daisy P. 
Rating:
1.0

Customer did not leave a comment.

Taylor G. 
Rating:
4.0

It wasn't swept out but we handled it! Thank you!

Elizabeth M. 
Rating:
1.0

I was charged for $60+ when I pick up and $90+ wen I return it without the gas I paid. I did use it just from 11:30 pm to 7P. I really disappointed.

Katchekpele O. 
Rating:
3.0

The dolly equipment was not with the truck which resulted in having to travel to another location to pick them up.

Jay T. 
Rating:
3.0

I was charged for a dolley but did not receive one

Freddy B. 
Rating:
4.0

Customer did not leave a comment.

Dale S. 
Rating:
3.0

Customer did not leave a comment.

BRANDIN L. 
Rating:
4.0

Customer did not leave a comment.

RUSSELLWILLIAM M. 
Rating:
4.0

Customer did not leave a comment.

MOISES R. 
Rating:
4.0

Customer did not leave a comment.

FLORENCEEMILY R. 
Rating:
1.0

They told me one price but when I returned the vehicle got charged more than I was told. Total rip off.

Alexis W. 
No reviews have been submitted for this location.

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