Customer Reviews for Ship N Mail
(U-Haul Neighborhood Dealer)

724 reviews

601 Division St   Morris, IL 60450
(Commercial)

(815) 941-0299

Location Hours

  • Mon-Fri: 8:30 am - 6:30 pm
  • Sat: 10 am - 5 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 9/3/2022 - 9/5/2022: Closed

Services at this Location:

Contact Us

(815) 941-0299

601 Division St
Morris, IL 60450
(Commercial)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 6:30 pm
  • Sat: 10 am - 5 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 9/3/2022 - 9/5/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Mindy R. 
Rating:
3.0

Customer did not leave a comment.

Myrtle B. 
Rating:
5.0

Customer did not leave a comment.

Cody H. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
3.0

Super easy turning in the rental truck

Bruce B. 
Rating:
1.0

Customer did not leave a comment.

Thomas H. 
Rating:
4.0

Erin was courteous and professional in helping me

Paul C. 
Rating:
5.0

All good

Richard H. 
Rating:
5.0

Not a thing

Lyn L. 
Rating:
5.0

Customer did not leave a comment.

Michelle T. 
Rating:
5.0

Customer did not leave a comment.

Dan C. 
Rating:
3.0

Customer did not leave a comment.

James G. 
Rating:
4.0

Customer did not leave a comment.

CHERYL S. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Anita C. 
Rating:
2.0

One employee was rude to a customer over the phone. This same worker was actually kind of scary how she was watching me when I returned with the correct size ball hitch for trailer.

Rachel B. 
Rating:
5.0

Customer did not leave a comment.

Fred M. 
Rating:
5.0

The service was awesome. I called and told the gentleman that I would be a few minutes late to get the truck and he stayed open for me. Thank you so much.

Darren S. 
Rating:
1.0

They claimed to not have my trailer after I returned it. I was also charged an additional $40 for the insurance and another fee for some reason so instead of paying the $30 for the trailer I'm apparently paying them almost $70. On top of that they never called me back to let me know what they did or what happened with my trailer and Of course when asked about it they don't have any cameras so I'm sure I'll be at fault for something. Just terrible.

Johnathon S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
1.0

Wrong size truck was given to us the whole experience was horrible and will never rent from uhaul again!

Janis D. 
Rating:
3.0

The website to check in and return was not working. Thankfully there was someone at the store to assist.

Jennifer L. 
Rating:
1.0

Waited there 11/2 hours to open a line of people waiting.

Mike H. 
Rating:
5.0

Customer did not leave a comment.

Phillip M. 
Rating:
5.0

Customer did not leave a comment.

Ralph G. 
Rating:
2.0

Long wait to get checked in. Only 1 working counter on a busy Saturday. Several upset customers in building.

Cynthia K. 
Rating:
4.0

Customer did not leave a comment.

Richard F. 
Rating:
3.0

The online directions to pickup the truck were inaccurate and the truck needed a front end alignment because it pulled to the right. It took 45 minutes to pick up after I had to call for assistance. The instructions on how to set my iPhone was given by the uhaul person on the phone and were different from what was online.

Mark F. 
Rating:
5.0

Thank you and I cleaned the truck in tip top shape before returning it and put the gas ⛽️ on past full too

jeanette M. 
Rating:
5.0

Customer did not leave a comment.

Jasmine G. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Jeff G. 
Rating:
5.0

Customer did not leave a comment.

gregg M. 
Rating:
4.0

Customer did not leave a comment.

Paulina V. 
Rating:
4.0

I don't think it's fair since I wasn't able to log into the return after hours U-Haul account I am being charged $20 because I couldn't do it on my phone y'all got your U-Haul and key back on time just after hours so I don't feel I should be charged that $20

Linda F. 
Rating:
2.0

First advertise your true size of equipment .. you can't call it a 4x7 trailer wheel well to wheel well when cargo isn't resting on wheel wells. The true size is 8" smaller in width and 8" longer in length. Rental wasted because I couldn't use the equipment! False advertisement to the max. The lady was sub par didn't seem like she really wants to work and advised I put the trailer back in the hole same size as the trailer. I'm a girl not a muscle man, hire a laborer and stop being cheap and lazy. The customer shouldn't have to manually move anything when renting .. tsk tsk.. never again U-Haul!! Spending $1,000 in the past month with y'all and this was the worst business transaction year to date!! No more no way!! PS when you have a pandemic going on each state has their guidelines they follow, you should follow them too, not one size fits all policy when we are in a time that flexible is a requirement!! Step up your game..

Stacie H. 
Rating:
5.0

Customer did not leave a comment.

Cindy S. 
Rating:
4.0

Great helpful people will recommend them to everyone.

Michael M. 
Rating:
5.0

Your staff was friendly and kind we couldn't get the 17 footer out of there parking space and they came right out to move it for us now that's a great business to help us seniors

Joseph M. 
Rating:
3.0

Vehicle had an issue with tire pressure monitor.

Frank S. 
Rating:
4.0

Customer did not leave a comment.

ROWENA D. 
Rating:
3.0

You mobile website does not work well with android phones. In fact it doesn't work at all. I had to use my wife's Apple phone to be able to return the van when we dropped it off. Good thing she was there or I would not have been able to check it back in.

Chad S. 
Rating:
5.0

It was very easy to get the truck l needed. Nice Fast, and Friendly Service!

Aileen D. 
Rating:
4.0

Was told to park trailer without any assistance. Had to remove trailer without any inspection or assistance.

Lonnie H. 
Rating:
5.0

Customer did not leave a comment.

Spencer C. 
Rating:
1.0

Trailer was the wrong size. Uhaul refuses to correct this

DAVID H. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

JARED K. 
Rating:
1.0

When I got there they didn't have anything ready and no one help hook up the toll dolly to the truck

KELLY N. 
Rating:
5.0

Customer did not leave a comment.

JoAnne S. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
4.0

Customer did not leave a comment.

Cheryl K. 
Rating:
5.0

Truck was available when u needed it great service

Kathleen M. 
Rating:
5.0

I rate the staff at Ship N Mail as exceptional!! They go above and beyond to make everything run smooth during the rental process, pick-up, and drop-off. I highly recommend Ship N Mail for all of their services.

Julieta M. 
Rating:
3.0

Customer did not leave a comment.

Todd T. 
Rating:
5.0

Not bad, but charging a extra $7 to use a dolly that's already in the truck is bullshit. Sounds like some college educated dick head came up with that idea.

STEVEN L. 
Rating:
2.0

You can not charge them almost 400 dollars for a 2 day rental!!! How ignorant is that isnt it 29.95 a day and 95 miles and anything over that is 1.50 a mile? I was ripped off

Tim S. 
Rating:
5.0

Customer did not leave a comment.

Matthew Y. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

michael G. 
Rating:
5.0

Cant think if anything, just do what you do!! Thanks.

Susan C. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Cynthia H. 
Rating:
4.0

Customer did not leave a comment.

Marty M. 
Rating:
5.0

Customer did not leave a comment.

Derek L. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Seth R. 
Rating:
1.0

Total rude people charged for a second day fir being 39 minutes late on my return . Will NEVErR use again worst experience of my life from ship and nail in mortis and bull shit that uhaul allows this practice al ate I can understand charging another full day rental is crap

Rachel W. 
Rating:
5.0

Customer did not leave a comment.

steve R. 
Rating:
5.0

Customer did not leave a comment.

michael G. 
Rating:
4.0

The only issue I had was distance from my house to uhaul pick up was to far. Unfortunately uhaul can't control if people will return equipment as scheduled which happened in my case but, uhaul representatives at the ogden/rt 59 ,Aurora site worked delinquently to find the nearest site,although site was to far ,I appreciated the efforts. Other than that ,the service,staff and equipment was excellent.

Lori R. 
Rating:
3.0

Customer did not leave a comment.

terri F. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
3.0

Take better care of the trucks. Windshield seal shouldn't flop out within 10 minutes of picking up while going down the highway. It worked for picking up a sofa, but wouldn't recommend for much more. $115 for 2 hours and less than 50 miles is absurd for the quality the trucks are kept.

Nathan O. 
Rating:
4.0

Biggest complaint is that we reserved the pick up for Sandwhich, IL and weren't told about the Morris pick up until the day before. If this is UHaul standard operating procedure, we will not rent from you again. Having to drive to Morris for pickup was a huge inconvenience

PARR S. 
Rating:
5.0

Customer did not leave a comment.

JASON H. 
Rating:
5.0

Customer did not leave a comment.

james C. 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
4.0

Customer did not leave a comment.

MARTIN W. 
Rating:
4.0

Erica, the Ship and Mail employee, was very patient and worked diligently to resolve an issue with the final bill. It was resolved to my satisfaction. Renting was very easy. Overall great experience.

KAREN G. 
Rating:
5.0

Have moving blankets for rental and not just the 6 that are on each truck.

tony D. 
Rating:
3.0

Truck bed didn't lock properly and we were never told about the storage promotion that was available because we rented a truck so we ended up paying $260 for a storage facility when it could have been free!!!!!

megan B. 
Rating:
5.0

Customer did not leave a comment.

Jason L. 
Rating:
1.0

I was told upon pickup that the truck had been cleaned and swept out and was expected to be returned that way. Only to open the vehicle and find mud all over the inside of the cab as well as garbage from another renter. Opened the back of the truck and it had not been swept, and the light was hanging from the ceiling and not in working condition. When I told them I would be returning the truck at 8am the following day (the hours I reserved the truck for, even though I wasn't allowed to pick up until after 8am due to the place that took my rental not having the trailer I needed) I was never told of the $20 fee for “after hours” return, but also got a text message stating that if it wasn't returned by 8 they could do it for me for a $20 convenience fee. I don't think the $20 “after hours” fee should be charged because it was never mentioned by the store I picked up from when I said I'd be returning it at 8am. This is not the first time uhual has dropped the ball, but it was the last. I will not be recommending this company to anyone, nor will I use them in the future and I will be canceling my storage unit through uhual in the coming days. I would like to be contacted about this experience to discuss the issues during this rental.

TRENT Z. 
Rating:
5.0

Customer did not leave a comment.

Jeannette G. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
4.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
5.0

Customer did not leave a comment.

SHANNON B. 
Rating:
5.0

Customer did not leave a comment.

Jake S. 
Rating:
5.0

Customer did not leave a comment.

ADAM K. 
Rating:
5.0

Staff was nice and helpful.

PETER B. 
Rating:
2.0

Charged for a lift truck that wasn't even in the truck. Needed one way but was told no only round trip so it ended up costing me than I budgeted for. Paperwork wouldn't print and they couldn't change what was wrong with reservation. They all seemed clueless.

amy W. 
Rating:
3.0

Customer did not leave a comment.

VICTOR N. 
Rating:
5.0

The rental return was a disaster, not clrar,clear, to read, very frustrating . Was in tears. The blankets were wet and smelled sour, unusable. Asked for 2 only got one. Called for new ones and was told they were out. Pick up was great, girls at Ship and Mail were nice. This caused us considerable trouble.

Renee G. 
Rating:
5.0

Customer did not leave a comment.

Katie P. 
Rating:
5.0

No issues A+

carlos F. 
No reviews have been submitted for this location.

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