Customer Reviews for Slapout Hardware
(U-Haul Neighborhood Dealer)

127 reviews

8580 Holtville Rd   Wetumpka, AL 36092

(334) 472-0101

Location Hours

  • Mon-Tue: 8 am - 4 pm
  • Wed: 8 am - 2 pm
  • Thur-Fri: 8 am - 4 pm
  • Sat: 8 am - 11:30 am
  • Sun: Closed
Special Operating Hours
  • 9/5/2022: Closed

Services at this Location:

Contact Us

(334) 472-0101

8580 Holtville Rd
Wetumpka, AL 36092

Services at this Location:

Location Hours

  • Mon-Tue: 8 am - 4 pm
  • Wed: 8 am - 2 pm
  • Thur-Fri: 8 am - 4 pm
  • Sat: 8 am - 11:30 am
  • Sun: Closed
Special Operating Hours
  • 9/5/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Timothy T. 
Rating:
3.0

Location was closed, so it was a drop and go situation.

Stephen C. 
Rating:
3.0

Customer did not leave a comment.

Debra P. 
Rating:
3.0

Nice guy got us checked out and on our way quickly.

Blake S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

charles H. 
Rating:
4.0

Made reservation online and had to spend 15 minutes at counter to register again.

Darren T. 
Rating:
5.0

The location was great. The owner was pleasant to deal with. She covered every area from start to finish nothing was complicated and I would highly recommend using this location.

Elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Dustin P. 
Rating:
1.0

Did not provide a four-prong electric connector cable for truck to car tow dolly. Did not inform me that a lock would be required to lock the truck.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Samuel M. 
Rating:
5.0

Only concern was the online drop off. It wouldn't work as it would get stuck at the part where I needed to take and upload a picture of the trailer. So we took pictures and left, called customer service and then had to email pictures in. This is NOT the location's fault, but an error on Uhaul.com that needs to be addressed by uhaul.

Thomas T. 
Rating:
5.0

Great service

David E. 
Rating:
3.0

Customer did not leave a comment.

Nancy V. 
Rating:
5.0

Customer did not leave a comment.

PETE P. 
Rating:
4.0

Reserved a Dolly but was not available at location.

Michael Z. 
Rating:
5.0

All good at Slapout Hardware, no improvement needed. Highly satisfied and will definitely be a repeat customer.

Scott F. 
Rating:
1.0

Over charge my card

Mya D. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Truck was ready and perfect for what I needed

David R. 
Rating:
5.0

We had an emergency and they were able to accommodate us and the staff was terrific and do very nice

Pamela H. 
Rating:
5.0

Customer did not leave a comment.

Justin C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
5.0

I had a real good experience with U-Haul the customer service was excellent and I will be renting again have a great day and God bless

JERRY M. 
Rating:
1.0

I was moved from tge location close to me and in return I was overcharged for the most ragged truck they could find.

Carlos J. 
Rating:
5.0

Customer did not leave a comment.

Lee M. 
Rating:
5.0

Customer did not leave a comment.

Jill R. 
Rating:
3.0

Get a mechanic to fix the extremely loose steering. Going into turns and curves the steering was sketchy at best and felt unsafe.

Philip F. 
Rating:
3.0

Customer did not leave a comment.

Chris W. 
Rating:
4.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Jasen H. 
Rating:
4.0

Customer did not leave a comment.

Lelia P. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
4.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

Lee M. 
Rating:
3.0

Clean the trucks up

James W. 
Rating:
5.0

Customer did not leave a comment.

amanda L. 
Rating:
5.0

Customer did not leave a comment.

Samuel M. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL M. 
Rating:
5.0

Customer did not leave a comment.

Chris W. 
Rating:
5.0

Great folks at Slapout Hardware.

Lee M. 
Rating:
5.0

I requested the drop off site but was not directed there. I had to demand the drop off site.

Frank S. 
Rating:
4.0

Customer did not leave a comment.

larry G. 
Rating:
5.0

Helpful and professional. I have rented from this location several times and the staff is knowledgeable and always goes above and beyond to make certain that my experience is first rate. I LOVE SLAPOUT HARDWARE!

PETE P. 
Rating:
1.0

I have to clean out the back of the truck, it was full of dog food, the staff had to take a hugh sign out of the truck. The front had tissues on the floor and was dirty, I had to clorox wipe down the front. The side mirrors were stuck and needed wd-40 applied to move them and the right window wiper needed to be replaced

John R. 
Rating:
5.0

Unfortunately we were sent to two locations being told the tow dolly was there and it wasn't. The owner of slapout hardware was so nice to help us figure out where to go after that. We then had to drive 30 more minutes to get the tow dolly. There is poor communication when you get dispatched through uhaul.

Lindsey U. 
Rating:
5.0

Customer did not leave a comment.

sue C. 
Rating:
5.0

Customer did not leave a comment.

Hudson A. 
Rating:
5.0

Customer did not leave a comment.

Wesley S. 
Rating:
2.0

First, I called the local store in Montgomery 2525 East Blvd and was sent to people in Birmingham. They stated no trucks were available in the montgomery area. (Found out that was a lie). Instead they sent me to wetumpka 37 miles away from my home. Dogs were inside the facility. The store clerk confused of how to utilize uhaul equipment/ computers. She didn't walk around the truck instead said the keys are in take your own photos. Take care. If you're going to send me in the country at least send me where they care to do their jobs without any guile in their heart. Fees were added that Scott the representative did not inform us. When asked why didn't he? He stated, You didn't ask!! Question, the consumer have to ask about fees that will be accumulated or should the representative/ reservation specialist inform them prior too?

James B. 
Rating:
5.0

Customer did not leave a comment.

Corey P. 
Rating:
5.0

Customer did not leave a comment.

Wendell J. 
Rating:
5.0

This location went above and beyond to accomodate our needs and we will forever be indebted. Without your help, we could not accomplished our mission!!! You are the best of the best at Slapout Hardware

Jennifer W. 
Rating:
5.0

The uHaul software at checkout was difficult and unstable. It took several attempts for the transaction to go through.

Lee M. 
Rating:
3.0

Customer did not leave a comment.

Chris W. 
Rating:
5.0

Customer did not leave a comment.

adam W. 
Rating:
5.0

Allowed early drop off which was very accommodating for us.

Kevin P. 
Rating:
5.0

Friendly staff easy to return

James S. 
Rating:
3.0

Try to get trucks and trailers to the preferred picked location, instead of sending the customer on a 45 minute road trip to get their rental.

BRENT A. 
Rating:
5.0

Dru at slapout hardware was very friendly and helpful. Very proficient!

Matthew S. 
Rating:
3.0

Customer did not leave a comment.

Judith H. 
Rating:
3.0

No comment

tommy T. 
Rating:
4.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Helpful, friendly and accommodating. Excellent service.

PETE P. 
Rating:
3.0

Customer did not leave a comment.

Carol K. 
Rating:
5.0

I will have to rent this same equipment again in a few weeks. I hope the process will be streamlined since I will be a returning customer? This buying experience was fine, just wondering about future events?

Troy C. 
Rating:
5.0

Customer did not leave a comment.

frank R. 
Rating:
5.0

Customer did not leave a comment.

Ricky T. 
Rating:
1.0

Customer did not leave a comment.

Dennis G. 
Rating:
4.0

Customer did not leave a comment.

Malcolm O. 
Rating:
5.0

Grease ratchet straps on tow dolly. Grease pivot on dolly. Other than that dolly performed as expected.

michael W. 
Rating:
5.0

Customer did not leave a comment.

Kayla J. 
Rating:
2.0

The person running the show didn't seem to know a whole lot about what was happening. I was disappointed with the fact that I had to travel 30 miles away from my home to get a truck in the first place, then all of the information I had entered with my reservation had to be re-entered on site. It was not efficient at all. The truck itself was fine, though

Justin T. 
Rating:
2.0

Customer did not leave a comment.

Rhonda B. 
Rating:
3.0

Customer did not leave a comment.

Leigh K. 
Rating:
5.0

Customer did not leave a comment.

philip B. 
Rating:
4.0

Customer did not leave a comment.

Jamie F. 
Rating:
4.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Very helpful

wesley S. 
Rating:
5.0

Customer did not leave a comment.

ronald M. 
Rating:
5.0

Nothing. My rental experience was perfect in every way.

jonathon Y. 
Rating:
5.0

Customer did not leave a comment.

MONIKA T. 
Rating:
5.0

Customer did not leave a comment.

April M. 
Rating:
5.0

Customer did not leave a comment.

quanterrria E. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
3.0

This was the worst experience in my life...after a paid reservation there was still no truck available. I had to drive a extra 30-40 minutes away to get a wrong size truck. 50.00 was supposed to given to me. DON'T HAVE IT YET!!!! AWFUL!

debra R. 
Rating:
5.0

I could NOT believe how easy it was to rent the trailer. I could NOT believe how easy it was to tow. Finally, I really could NOT believe how reasonable it was. Thanks for the great experience.

james D. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
4.0

Customer did not leave a comment.

Darrell B. 
Rating:
3.0

We originally requested a truck a few miles from our location. The day before pickup I got a text stating we were scheduled for pickup over 30 mins away, I called uhaul and spent around 30 mins on the phone to get a closer location ( its $1 per mile). We got a closer location but it was still close to 20 miles just to pick up and drop off the truck. If we would have gotten the truck at the original location we chose we could have saved over $20 and had 2 extra feet of truck. But we HAD to settle for a smaller truck and longer distance. I couldn't even drop the truck off at a closer uhaul location...as "the truck was in rotation" and needed to be brought back to that specific location.

Kathryn M. 
Rating:
5.0

Customer did not leave a comment.

DRU N. 
Rating:
1.0

I was not advised prior to my appointment the rental equipment was not available. I was ten sent to another location almost 20 miles away with confirmation the equipment was there once arrived it was not there so I was charged extra for mileage almost 50 miles. Worst servic experience ever.

Tony B. 
Rating:
5.0

Customer did not leave a comment.

Kristy C. 
Rating:
5.0

Customer did not leave a comment.

Laurie H. 
Rating:
4.0

Customer did not leave a comment.

neil M. 
Rating:
5.0

It was a pleasant experience. The lady was real nice and also very helpful.

Vicki H. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Friendly and professional. Extremely helpful.

PETE P. 
No reviews have been submitted for this location.

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