The building looked abandoned, the clerk was not there and had to finish processing me over the phone. The total experience was not good being that U haul didn’t communicate a location change with me until 7:20 that morning by text not explaining why my location changed. I asked could I drop it off at the original location I reserved to find out I was about to be charged an extra $200 because I didn’t drop off at the same location. I had to call customer service a few times until they got me over to the right one. Jamaria wasn’t trying to help with her nasty attitude which she told me my best bet was to go pick it back up and take it to the right location, which was out the way for me. Thank God for Candace!! She pointed me in the right direction and apologized for the inconvenience. At the end of the day the manger took care of everything but it could had been avoided with the right communication from the start.
Keyeria B
Slapout Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wetumpka, AL 36092
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I had an issue with having my rental moved to this location. The people there were nice and I had no issues with them, but the location was out of my way which meant time lost and more miles spent. Also this location did not have the items i requested with my rental. That isn't really their issue, the rental shouldn't have been moved to a location that could not provide the items i requested.
Thomas MWe arrived to pick up the truck and it was in very clean condition. It was in an open lot, so maneuvering around was easily done. The truck served it's purpose and we returned no problem. Checking the vehicle out and back in was a smooth and easy process.
Kristin CHard to find. Need a sign on road.
Michael STruck was very nasty on the inside red dirt inside cab and inside of box had to clean it before I could even load furniture into the box
JEFFERY J