Customer Reviews for Smithfield Storage
(U-Haul Neighborhood Dealer)

113 reviews

1343 W Market St   Smithfield, NC 27577

(919) 300-5434

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(919) 300-5434

1343 W Market St
Smithfield, NC 27577

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Please provide your neighborhood dealers with more equipment to rent. It is difficult to get trailers to rent in Smithfield NC.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

Dalton W. 
Rating:
5.0

Charley was more than helpful with questions regarding pricing, length of use and mileage. Couldn't have made the move without him. Thank you, Charley!

Sharon H. 
Rating:
5.0

Charlie at Smithfield Storage is absolutely the most professional and helpful U-Haul dealer we have ever dealt with. My only complaint is that U-Haul doesn't keep him supplied with enough equipment to rent.

Kevin L. 
Rating:
5.0

Very courteous, and efficient!

James S. 
Rating:
5.0

Service was perfect! The rental was an urgent need, and the company booked the rental quickly to help me. Customer service manager (Chris) was very helpful and courteous. Wonderful experience!

JoAnne S. 
Rating:
5.0

Customer did not leave a comment.

Evangela O. 
Rating:
5.0

The people and location was good but the location was changed which made it much more inconvenient to pick up the trailer I did not like the way that was handled

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

Susan R. 
Rating:
5.0

Guy who attended me was super helpful

Chris O. 
Rating:
5.0

The entire process was so convenient! Robert was fast with getting me into the uhaul! Service was excellent! I'll be back soon!

Shameka M. 
Rating:
5.0

self check in on phone a little confusing. not a negative reflection on this location- the site could improve by being easier to use

ANN T. 
Rating:
1.0

Clearer pick up instructions

Kierra M. 
Rating:
5.0

Tires were out of balance or wheel bearings were going out on the trailer. That was the worst towing trailer that I had rented by far. The trailer definitely needs to go to a maintenance facility for a full check up.

Bradley B. 
Rating:
5.0

N/A Awesome service

Jacob G. 
Rating:
5.0

Customer did not leave a comment.

Emma Y. 
Rating:
5.0

It stated open but a note on the door stating out of the office do we left the copy of the contract and key in the orange box

Robert C. 
Rating:
4.0

Customer did not leave a comment.

india W. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Very easy process and friendly staff! Overall good experience.

Bill P. 
Rating:
5.0

Customer did not leave a comment.

Catherine C. 
Rating:
5.0

Customer did not leave a comment.

Tanya B. 
Rating:
5.0

Terrible experience. Once I had the truck at the house, I saw the front driver side tire was low. I put MY tire gauge on it, 42lbs psi, supposed to be 80 psi, now I have to check the other 5 tires, passenger rear was 53 and 62 psi, driver side had a leaking valve stem on one, the other was bald, the tread was well below the tread indicator line, called roadside service and delayed departure waiting for them to arrive and place a new tire on the truck. The 2 of them were very helpful, they aired up the other tires to proper psi. 5 of 6 tires on this truck were well below operating psi. This truck was not safe to be on the road and NEVER should have been rented out, clearly NO safety inspection had been done on this vehicle in some time, as the baldness of the tire did not just happen. This tire had been long overdue for replacement. The lock Uhaul sells with their moving supplies at the storage facility did not fit the locking latch for the door. Found that out as I was preparing to pull out of the driveway. Luckily the neighbor across the street had one he gave me. On the highway at 60 mph, the fan belt squeals, meaning the belt is loose and approaching it's breaking point, so I drove 4 hours worrying about a belt that might break in the middle of nowhere. This truck was NOT road safe and NEVER should have been rented out. If I didn't check the tire pressure, multiple tires could have blown due to the weight of items I was transporting. I could have been killed as well as others on the highway. This Uhaul experience was awful and stressful. I will never use Uhaul again. I'm considering getting an attorney and taking legal action against Uhaul.

Scott S. 
Rating:
5.0

Mr Charlie went above excellent for the rental …I would recommend his services to everyone.. Thank you

TERRI J. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Thank you Charlie for helping me choose the right Equiptment for my move.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Lavonda C. 
Rating:
5.0

Customer did not leave a comment.

WANDETTA V. 
Rating:
5.0

Customer did not leave a comment.

Roger W. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Karen I. 
Rating:
5.0

I was very pleased with Charlie his customer service is excellent. He goes above board in helping his customers. I would recommend this U Haul location to everyone

CAROLYN C. 
Rating:
5.0

Customer did not leave a comment.

Megan T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

mary W. 
Rating:
3.0

Customer did not leave a comment.

Don H. 
Rating:
1.0

My truck was not available when I had reserved it. It was supposed to be there at 9am and didn't end up showing up until 3pm. I had to go to another location 45 minutes away to get another truck and had to re schedule my movers ( I had to pay a cancelation fee as well as their hourly due to this missing truck). When I turned my truck in the lady was unpleasant- hanging up on me and charging me for the gas that I had filled to the proper line and charging me for miles that I went over when it was supposed to be unlimited miles. This experience turned an already stressful situation into an even more unpleasant and stress inducing endeavor. I don't think I'll use uhaul again because of all of this bs.

Katelynn C. 
Rating:
5.0

Customer did not leave a comment.

Adrian O. 
Rating:
5.0

Nothing everything is made clear what to do

Vincent M. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Charlie made the process so easy and fast! Very professional and helpful. I will definitely be back to that location to rent again!

Melvin W. 
Rating:
5.0

Customer did not leave a comment.

Itzel M. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

Tanya B. 
Rating:
5.0

Customer did not leave a comment.

Cassandra M. 
Rating:
5.0

Customer did not leave a comment.

ronald A. 
Rating:
5.0

Charlie is always cordial, pleasant and accomodating!

Deatha K. 
Rating:
5.0

Customer did not leave a comment.

Philip S. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

Daniel Z. 
Rating:
5.0

this was not my original location. I reserved this trailer two weeks in advance for a location a mile from my work so I can pick it up on the way home. That location called me a few hours in advance to tell me they did not have the trailer. So rather than taking the time to get the trailer from Smithfield and bring it to where it was supposed to be it was left up for me to make the call to the service center to find one myself and drive out of my way to pick it up. I have no problem with the customer service from the location in Smithfield that I picked it up at; he was kind, professional, and exceptional. However there is no excuse for me to have to correct the mistake from the Clayton dispatch. None!

tim B. 
Rating:
5.0

Service was great ! Definitely would recommend !

John W. 
Rating:
5.0

100% satisfied wouldn't change a thing ...James was who helped me with getting the van he was very professional and very helpful ...

Betty S. 
Rating:
5.0

Customer did not leave a comment.

Perry F. 
Rating:
5.0

Liked that they hooked up the trailer for me.

Donnie Y. 
Rating:
5.0

Wonderful and easy experience at this location! We are renting a storage unit for several months there and also truck rental. Working with Charlie at this site has been a seamless and pleasant experience!! Charlie is definitely focused and delivered customer satisfaction!! Thank you!!

Billy W. 
Rating:
5.0

The manager was very professional and helpful.

earl M. 
Rating:
5.0

Customer did not leave a comment.

Noah G. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Very considerate and friendly staff. A great place to do business!

Terry B. 
Rating:
5.0

Everything was perfect!

shaun W. 
Rating:
5.0

Customer did not leave a comment.

Kendra M. 
Rating:
5.0

Best place to rent in town!

GEORGE M. 
Rating:
5.0

Charlie is always pleasant and professional. Vehicles are always clean. No problems. Charlie deserves a raise. Great customer service!

Deatha K. 
Rating:
5.0

Customer did not leave a comment.

rodney W. 
Rating:
5.0

Customer did not leave a comment.

Andre A. 
Rating:
5.0

Customer did not leave a comment.

Marsha E. 
Rating:
4.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Keith R. 
Rating:
4.0

Customer did not leave a comment.

IESHIA H. 
Rating:
5.0

Customer did not leave a comment.

Pamela G. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
4.0

The man was so nice to help me remove the equipment from my car, I wouldn't be able to do it myself. Very convenient drop off location.

Paula C. 
Rating:
5.0

Customer did not leave a comment.

Harry C. 
Rating:
5.0

Charlie is pleasant, cordial, down to earth and professional. Great customer service!

Deatha K. 
Rating:
5.0

Customer did not leave a comment.

Walter P. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Nothing it was great

HURL T. 
Rating:
5.0

Charley is an excellent representative who is easy to deal with and ensures everything is correct.

Peter M. 
Rating:
5.0

The guy who helped us was very friendly, easy to work with, and professional. I would definitely recommend using this location.

Peter M. 
Rating:
3.0

Lower the prices a tad. 1.19 per mile is ridiculous.

Trace J. 
Rating:
5.0

Customer did not leave a comment.

PETER C. 
Rating:
5.0

Very helpful with everything I needed and a wonderful place to do business with. Will be renting from this location next time!

SAMMIE B. 
Rating:
5.0

Charlie was the station manager for the U-Haul site at 1343 W. Market Street in Smithfield where I picked up my van. He let me park my vehicle in the middle to enhance the camera view and offered me a mask. His approach to customer service was the best I have ever seen. I have told both of my neighbors about the experience and will definitely be using equipment at his site again very soon. I think Charlie should be the manager trainer for all the other managers who work at your company. I have used U-Haul equipment for most of my life (30 years military service) and this was by far the best experience that I've ever had.

GREG G. 
Rating:
5.0

Nothing but praise for Charlie Peele and the facility/rental options! I needed a van-type vehicle, and he had it. Could not have been more pleased. Highly recommended!!

Thomas L. 
Rating:
4.0

Customer did not leave a comment.

Tarrah M. 
Rating:
5.0

Glad that U-Haul website finally recognized this location. Very convenient for the area.

Richard B. 
Rating:
5.0

Great guy excellent service.

Randy G. 
Rating:
4.0

Customer did not leave a comment.

Lawrence P. 
Rating:
3.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Tom W. 
Rating:
3.0

Improve mobile pick up process and mobile customer service.

LeShundra M. 
Rating:
5.0

Customer did not leave a comment.

LATONYA S. 
Rating:
5.0

Excellent Service!

hosea B. 
Rating:
2.0

Customer did not leave a comment.

William A. 
Rating:
5.0

When I opened the truck it smelled of cigarettes. This was the only cleaning issue I had. For that reason I had to select “no”. For a non-smoker this made being in the truck difficult. Other than that all was fine. The lot was well let when I returned the truck last night.

JACK T. 
Rating:
5.0

Customer did not leave a comment.

Christopher J. 
Rating:
5.0

Excellent service, he was very very nice and thoughtful. Also very helpful, knowledgeable and professional. Thanks

lina A. 
No reviews have been submitted for this location.

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