Customer Reviews for Splash Zone Pool & Spa
(U-Haul Neighborhood Dealer)

342 reviews

N8170 State Rd 65   River Falls, WI 54022

(715) 760-9030

Location Hours

  • Mon: Closed
  • Tue-Thur: 10 am - 6 pm
  • Fri: 10 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(715) 760-9030

N8170 State Rd 65
River Falls, WI 54022

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Thur: 10 am - 6 pm
  • Fri: 10 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

Kyle J. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

LE H. 
Rating:
5.0

Customer did not leave a comment.

zach N. 
Rating:
2.0

We had requested a dolly and there was not one in the truck and we called the location several times during business hours to see if one was available and was never able to get anyone on the phone.

Kayla C. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

vincent G. 
Rating:
5.0

Customer did not leave a comment.

Michelle P. 
Rating:
4.0

Overall, the truck was great to use. However, the experience with Uhaul was less than impressive. We had originally booked our reservation to pickup in Winona, MN (which is only 15 minutes from our house), then 2 days before our pickup date, we were notified that we had to drive to Rochester, MN to get a truck (which is 45 minutes from our house). Normally I wouldn't mind, but when we drove through Winona, there were NUMEROUS trucks sitting in the lot and I can't imagine all were going to taken on the same day we needed one. Inconvenient. Then, on our drop off date, we had to sit on hold on the phone for about an hour in the drop off location parking lot because the Uhaul website/app was not working so we could not complete the return. I understand technology issues happen, but at the end of a long moving process sitting in a parking lot on hold was the icing on the quick. When we need a truck again in a few months, we'll be hesitant to use Uhaul again.

Aaron K. 
Rating:
5.0

Customer did not leave a comment.

Margaret M. 
Rating:
3.0

Customer did not leave a comment.

William J. 
Rating:
5.0

It was great. Clean and easy to get to.

Greg S. 
Rating:
5.0

Customer did not leave a comment.

Andrew V. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
3.0

dropped off trailer on a Monday when they were closed.

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
3.0

Pick up location only open from 12:00 - 5:00, you have to pick up in a narrow timeframe the day before if you need a Uhaul in the morning.

Daniel S. 
Rating:
5.0

This was a wonderful experience!

JavinMachaias H. 
Rating:
5.0

Splash Zone in River Falls was fantastic. However, the U-haul scheduling person was one of the worst experiences I've had. The woman on the phone was extremely rude and not helpful.

Lora E. 
Rating:
1.0

I wouldn't recommend U-Haul at all!!! Ever again! I have used them for years and when I moved last month I was charged for It. Then yesterday I was charged again!!! I'm curious and this isn't over!!!

Renee P. 
Rating:
5.0

Customer did not leave a comment.

Megan S. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Jan W. 
Rating:
5.0

Customer did not leave a comment.

Dave G. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
2.0

I did not get the trailer size I ordered and had to haul a larger trailer to Montana over 2 thousand miles. I received the same price as the one ordered. Also the running lights on the trailer did not work. The larger trailer cost us at least $100 dollars in fuel cost bucking a 30 mph wind coming across ND on the way home.

Greg W. 
Rating:
5.0

Customer did not leave a comment.

Eric T. 
Rating:
3.0

When we made the reservation online - we asked for a selection that was 10-15 miles from our home (which was an option available). No one ever contacted us. When we contacted someone 48 hours before we were supposed to pick up the vehicle - we were told pick up was in Blue Earth MN which is an over 2 hour drive.. which was ridiculous. An attempt was made for something closer which ended up being in River Falls, WI - a 40+ minute drive. We have had bad experiences in the past with UHaul and making reservations online - this was strike 3. Not a happy customer.

Dale B. 
Rating:
5.0

Very easy to process thru the pickup and drop-off for my reservation. Will definitely contact this location in future for future reservations.

Maxim K. 
Rating:
5.0

Customer did not leave a comment.

Charlene B. 
Rating:
1.0

Per the above comments Uhaul is out of touch regarding the time it takes to move. Pool and Spa has very limited hours. They open late, close early. Limited days. ACE Hardware would be better service point in River Falls. Your service points in Hudson WI also have limited hours. As well as David's of Ellsworth.

Dennis S. 
Rating:
5.0

Nothing, they were very helpful and made sure I knew everything that was important. Fantastic service!

Melissa M. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
3.0

For the Return truck portion, Mobile app would not work despite following the instructions for updating my settings, using the free location WiFi. You trust the customer when they say what location they are dropping off as as you can verify quickly

Teresa H. 
Rating:
5.0

Customer did not leave a comment.

Angela H. 
Rating:
5.0

Sarah was great! She kept us informed/up to date on our reservation every step of the way.

Barrett H. 
Rating:
2.0

The location itself and the workers were fine, but the Uhaul was not and it was evident they do not put the effort into the trucks themselves. The truck cab was filthy, it was clear it had not been cleaned whatsoever - given Covid this is not only unsanitary but a health hazard - there was visible animal hair ALL OVER the truck, a used water bottle behind the seat was easily seen, dirt and all else covering the surfaces to the extent that 0 surface I wiped came up clean at first go. I have reached out to Uhaul customer service twice and heard nothing about how this issue will be resolved, so we'll use another service for our future moves.

Evan D. 
Rating:
3.0

Customer did not leave a comment.

Gerald J. 
Rating:
5.0

The trucks need cruse control

tim K. 
Rating:
3.0

Customer did not leave a comment.

Dana H. 
Rating:
3.0

Customer did not leave a comment.

Joel M. 
Rating:
3.0

Customer did not leave a comment.

john W. 
Rating:
4.0

Easy to drop off and deposit key.

charles M. 
Rating:
5.0

Customer did not leave a comment.

Corey M. 
Rating:
4.0

The side mirrors did not work well.

Denise N. 
Rating:
1.0

Not drive halfway across the country for the damn thing when there was a 26 footer sitting 1/2 mile away where I rented the damn thing!! Very very very poor placement of the uhaul!! I had to drive 45 minutes to get it and waste 40 dollars in gas!! I will never use uhaul again and also spread the word on what you guys did, unless you guys make it right!!

Bradley G. 
Rating:
5.0

Customer did not leave a comment.

Deb G. 
Rating:
3.0

Customer did not leave a comment.

Jason T. 
Rating:
5.0

Customer did not leave a comment.

DANIEL K. 
Rating:
5.0

Customer did not leave a comment.

jennifer W. 
Rating:
5.0

Customer did not leave a comment.

ROSS S. 
Rating:
3.0

This comment has nothing to do with the location...I had trouble with the online part. I was never able to access my rental contract but Carly was helpful on the phone.

BETHANY C. 
Rating:
5.0

Customer did not leave a comment.

Nicholas G. 
Rating:
3.0

Fuel gauge read closer to 3/8 than the 1/2 that was indicated on rental sheet. Since Splash Zone staff were vacationing for a period of time immediately prior to my rental - and fuel caps are not locking types - I wonder if your trucks are being siphoned during your absence. Just an FYI. Difference was $14.00 in fuel - no biggie to me, but might be to Splash Zone if they've got security issues.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Charlie F. 
Rating:
5.0

Customer did not leave a comment.

Sherri C. 
Rating:
5.0

Customer did not leave a comment.

Mathew C. 
Rating:
5.0

Customer did not leave a comment.

Kim C. 
Rating:
3.0

the first place that I was directed to was in Baldwin WI. There was no phone number and when I clicked on driving directions it led me to what appeared to be a garbage dump.

Joe K. 
Rating:
5.0

Very helpful in getting trailer setup

Tom M. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

why is there a duplicate charge to my card today of $73.36. I already incurred the same charge on 8/24.

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

Randolph B. 
Rating:
4.0

Customer did not leave a comment.

Chris F. 
Rating:
5.0

Grease the landing gear. Very hard to extend

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Dan R. 
Rating:
5.0

Everything was fine

Craig H. 
Rating:
5.0

The contactless pickup and drop off is amazing. It was seamless and went very smoothly.

Michael T. 
Rating:
4.0

Customer did not leave a comment.

Julianna P. 
Rating:
5.0

Customer did not leave a comment.

mike G. 
Rating:
5.0

The woman who helped us was very friendly and efficient. Win win!

Karen W. 
Rating:
5.0

Customer did not leave a comment.

Eric T. 
Rating:
3.0

I had drive to this location to pick up the trailer bypassing three other U-Haul locations closer to my home

Robert D. 
Rating:
4.0

Customer did not leave a comment.

Jill W. 
Rating:
4.0

Sarah was a pleasure to deal with.

Craig H. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Nothing.

Amy V. 
Rating:
5.0

Customer did not leave a comment.

Alec W. 
Rating:
1.0

The sign for a UHaul drop-off wasn't clear from the highway, it was easy to miss. The parking lot was for an unrelated small-town business, so it was confusing. I wouldn't have known it was a UHaul drop-off location if not for the tiny sign in the front window and a key-drop box near the entrance. It wasn't shoveled very well either, so it was hard to tell what was a proper place to park the truck, so I just parked it in front of the building in what I hope is a legal space.

Caroline K. 
Rating:
5.0

Customer did not leave a comment.

Sandra P. 
Rating:
2.0

Scheduled to have it delivered by 10:30am and did not receive it until 2:00pm. No offer of credit given.

Douglas G. 
Rating:
5.0

Customer did not leave a comment.

Terrance P. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
4.0

Customer did not leave a comment.

Caleb U. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Great customer service. Extremely friendly and customer orientated. Excellent place to rent from.

Roger C. 
Rating:
5.0

I'm not sure what or when I was charged for 2 extra days? In River Falls I requested 2 more days but when I got to the drop off in Mesquite they charged me for the 2 days. Please research this and let me know was I charged twice? Thanks Greg Maudlin 214-985-3048

Greg M. 
Rating:
5.0

Sarah was extremely helpful! We were having a tough time getting a truck reserved and Sarah found exactly what I needed. She went out of her way to track the vehicle and called me as soon as it arrived. Without her we would not have been able to move. Thank you!!

Dan S. 
Rating:
5.0

Customer did not leave a comment.

Keith V. 
Rating:
4.0

Customer did not leave a comment.

Barthelemy N. 
Rating:
3.0

Customer did not leave a comment.

Paul L. 
Rating:
3.0

I had to add air to the tow dollie tires to bring up to proper pressure

Dennis K. 
Rating:
5.0

Nothing

Craig C. 
Rating:
5.0

Customer did not leave a comment.

Kelsey G. 
Rating:
1.0

Extremely rude person at the counter!

John G. 
Rating:
3.0

All was good. Thank you

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Jaclyn P. 
Rating:
5.0

Great people to work with!!!!

Ron N. 
Rating:
4.0

It seems to be very well taken care already. A+

Merle S. 
No reviews have been submitted for this location.

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