Your app is totally useless. It took 2 hours to get the truck and I ended up waiting for the store to open in order to complete the process. The same thing happened to my brother 2 weeks previous at a different location. 2 thumbs down. Will never use it again .
Dave L.
Splash Zone Pool & Spa
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in River Falls, WI 54022
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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In case the above comments on the 1-800 line experience didn't register, here is a repeat: This comment is not directed at the location, rather at the uHaul customer service 1-800 line and the process. Simply stated in terms you should be able to feel my experience come through - it sucks and was painful to say the least. No assistance was received and was let down at each transfer to ‘another department'.
James F.Computer system wasn't working when I returned the 5x8 trailer I rented for the afternoon. My receipt has to be emailed, so I didn't get a chance to review the final charges. When the emailed receipt came, it had an extra $5 fee for "safe trip". I didn't ask for or want this. I had declined the optional insurance offered for damage, so not sure why this was added to my bill as some supplemental insurance. Upon looking into what that is, it's for roadside help for getting locked out or running out if gas. Might make sense if I rented a truck, but makes no sense for renting a trailer. Feels like a way to sneak in a fee for something I never agreed to buy. Never had this issue renting trailers from other Uhaul locations.
Ryan L.Nice people.
Travis C.Check the trucks for operational quality after each use?
Susan F.